Product Manager - Sydney

JOB ACCOUNTABILITY:

• Their immediate responsibilities also include being deployed to lead product streams within the NSW Government's digital communications response to the COVID-19 (coronavirus) pandemic.
• Their key responsibilities include defining and executing product vision, researching and designing product features, defining user stories, acceptance criteria and success metrics, identifying and resolving issues, collecting feedback to inform and support decision making.
• The Product Owner works closely with the scrum master, content designer and user experience designer to deliver.

Key accountabilities:

• Manage product streams, including defining and executing product vision and strategy, validating product features and design, identifying and resolving issues, and collecting and prioritizing inputs, to inform and support decision-making
• Manage the roadmap of assigned product streams, informed by customer insights and feedback, to define and write user stories, acceptance criteria, and success metrics, and ensure customer-centric product design, development, and delivery
• Conduct research, including consultation with stakeholders, to define current and future product enhancement to meet both customer and organizational needs
• Assess the market, trends, and opportunities to develop new and innovative ideas to contribute to developing high-performance product developments and roadmaps
• Develop and manage stakeholder relationships at all levels through strong and effective communications, managing expectations, mediation and issues management and negotiation to integrate and ensure the delivery of products and services, and the achievement of outcomes and benefits
• Conduct analysis, identify issues and risks, recommend solutions, and escalate to ensure issues are understood and actions to resolve identified
• Contribute to the development of strategies for the continuous monitoring, evaluation, and improvement of all aspects of product delivery within the framework established under organizational and divisional plans.