Updated: 2023-09-12

Level I - IT Helpdesk Support

Chatswood NSW, Australia

  • Published 4 years ago
  • English
  • Expected start date: ASAP

Assignment Details

Job Description
- Provide an effective response to customers via the telephone and helpdesk software requests
- Communicate with users in a professional and timely manner, ensuring users are kept informed on the progress of their issue
- Prioritise, diagnose and resolve issues, escalating where additional support is needed
- Monitor progress to ensure timely and effective resolution
- Ensure all details of incidents are logged accurately prior to escalation
- resolve issues via phone, email or onsite repair as appropriate
- employ exceptional end to end case management and work with technical account managers to monitor and track issues through to resolution
 



The successful candidate should display the following;
- Strong customer service focus
- Outstanding written and verbal communication,
- Strong aptitude to learn and develop,
- Tertiary education in an IT related field,
- Technical knowledge of notebook, Tablet and laptop devices,
- Ability to problem solve and think on your feet,
- Stung customer service skills.
- Experience with ServiceNow, Teamviewer and Active directory

Overview

Location Chatswood NSW, Australia
Workload 40 Hours/Week , 100% Onsite
Expected start date ASAP
Expected end date Open
Necessary languages English
Necessary skills HELPDESK, IT, Management, SOFTWARE, ServiceNow

Assignment closed

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