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Updated: 2023-09-12
Level II Help Desk Analyst
Chicago
- Publisert 4 years ago
- Engelsk
- Forventet startdato: ASAP
Assignment Details
A company in the Professional Services field currently has an opportunity for a position offered on a long-term temporary basis. This Help Desk Analyst II opportunity will be located in the Chicago, Illinois area and will be a long-term temporary position.
Your responsibilities in this role
- Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.
- Provide guidance to Tier 1 support and team members
- Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory
- The chosen candidate will need to facilitate user account management. That means onboarding, change and departure processes
- Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment
- Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues
- Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards
Requirements
- The ideal candidate should be able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction
- This position is best filled with someone who has a combination of superior customer service skills and technical aptitude
- 3+ years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware
- Ability to multitask and communicate well with individuals of all backgrounds
- Working knowledge in one or more programming or scripting language
- Excellent written, verbal and social communication skills highly desired
- Applicants should have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems
- The ideal candidate has ITIL certification
- Excellent problem-solving skills
- Adeptness in hardware & software installation
- Command of Microsoft Office 365
- General familiarity with Application Support
- Computer Hardware experience
- Printers experience
- Demonstrated knowledge of Hardware Troubleshooting
- Desktop Hardware experience highly desired
- Solid understanding of Imanage
- Capable of working independently with minimal oversight
Overview
Plassering | Chicago |
Arbeidsmengde | 40 Timer/uke , 100% på stedet |
Forventet startdato | ASAP |
Forventet sluttdato | Åpen |
Nødvendige språk | Engelsk |
Nødvendige ferdigheter | DOCUMENTATION, Microsoft, Mobile, Programming, SLA |
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