Desktop Support Associate - Level II

The Company

This national Pharmacy group is among the industry leaders in customer satisfaction and as Desktop Support Officer the successful candidate will be expected to bring the same ethos to your new role. With offices in every capital city and hundreds of stores, there is a great opportunity to grow with a great employer.

The Role

The ICT Level 2 Support Officer roles encompass providing support across the whole organization's network alongside supporting the Operations Manager. As a major retailer, there will be a particular emphasis upon provisioning, installation/configuration, operation and maintenance of POS systems. There will be also a mix of support of organizations software and hardware systems. Some project work and troubleshooting will be involved for those wishing to develop their skills further. As with any Support Officer role, clear communication and a passion for customer service and teamwork are mandatory.

Your Skills & Experience

• 2+ years of experience in providing level 1 and 2 technical support
• Ability to work in high pressure and high volume role
• Excellent analytical, time management and multitasking skills.
• Customer Service
• Organizational skills

About you

The right candidate will have a excellent communication and organizational skills. This will be paired with an ability to handle multiple tasks at a time while still maintaining a focus upon customer service. A real chance to diversify experience and take the next step in your career.