AV Technician level II

Qualifications:
Multimedia Technician the Multimedia Technician provides user support in the area of technical conferencing and assists in the development, setup, monitoring, testing, and maintenance of technical conferencing solutions. Follows pre-existing processes and procedures to ensure consistent and high-quality service.

Principal Duties and Responsibilities –

• Client/Ticket Management, Support & Troubleshooting - 40% - Manages support tickets from ticketing system and ensures a high level of client support and service - Resolves routine identified issues utilizing pre-existing procedures and escalates as necessary to the proper source - Troubleshoots AV, videoconferencing and audio conferencing issues of moderate complexity (Level 1-3 support) - Works with vendor(s) and other IT groups to resolve issues.
• Technical Support/Maintenance- 30% - Responsible for installation, setup, monitoring, testing, and maintaining conferencing technologies, including video, audio and network components, AV systems and other custom AV solutions - Manages scheduling and customer communications for videoconferencing calls and AV conferencing - Supports recording functions and multimedia distributions and scheduling Solutions.
• Design & Development- 20% - Assists in the development of audio, video, and data conferencing solutions using components such as televisions, monitors, user interfaces, microphones, cameras, codecs, AV processing equipment, and AMX control systems.
• Documentation- 10% - Helps identify and develop manual processes or automated, scripted, solutions for common videoconferencing issues - Assists in developing, organizing, and maintaining standard operational procedures and workflow processes and procedures for AV system - Ensures all documentation is up to date and all quality checklists are completed.

Education and Experience 

• 1-3 Years of AV field implementation experience - Bachelor`s Degree or Associate`s Degree in Computer Science, Information Systems or other related fields or equivalent work experience.

Knowledge and Skills

• Ability to determine, evaluate, and diagnose advanced video related connection issues and performance problems. –
• Experienced with security infrastructure equipment operations and their functions - Demonstrated punctuality and time management skills to make time sensitive appointments and meet client deadlines
• Ability to maintain a professional and positive attitude in a fast paced and high pressure environment
• Strong verbal and written communication skills
• Background in network and video protocols and codecs to include: TCP/IP, H.323, SIP, G.711, G.729 and Cisco videocode cs
• Ability to adapt technologies to meet changing business processes, and environments - Knowledge of enterprise risk processes and best practices
• Broad knowledge of AV infrastructure, with strong understanding of the relationship between audio, video, telecommunications technology components and software including: MCU, TMS, Cisco codecs, Microphones, AV amplifiers, Scalars, Multiplexers, Splitters, cable standards and other Audio Visual technologies
• Possesses and applies both specific, and broad knowledge of principles, practices and procedures in the field of specialization to the completion of assignments

Other Requirements and Physical Requirements

• This position has an on-call function that requires 24/7 availability and support for high impact issues
• Must be able to lift AV equipment of 35+lbs
• Must be able to sit for extended periods of time
• Must be able to quickly push mobile AV carts weighing 60+lbs from room to room