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(Oppdatert %updatedDate %)Service Manager and Scrum Master
Jönköping, Sverige
Innfødt English, Hindi
- 15 years of IT experience.
- ITIL Certificate
- Scrum Master Certificate
Ferdigheter (23)
MICROSOFT WINDOWS
Scrum
Kanban
IT Service Management
PROCESS IMPROVEMENTS
Project Management
BEST PRACTICES
Confluence
PROJECT PLANNING
Agile
ITIL
METRICS
E-LEARNING
RETAIL
RETAIL MARKETING
Jira
PROJECT SUPPORT
IT Infrastructure Library
TEST CASES
CUSTOMER INTERACTION
DOCUMENTATION
FINANCE
ServiceNow
Oppsummering
He is a Certified Scrum Master with more than 5 years of experience working in Agile ways of working and overall, 15 years of IT experience. Proven history of successful work with cross-functional teams. Seeking to improve cost, delivery time, and quality metrics for the organization. As a Scrum master, he ensures that scrum team is establishing best practices and to help them stay focused on the tasks and looks for distractions and roadblocks that can impede progress. As a person, He is calm & transparent and believes in complete communication to help the team achieving the organizational goal. He is passionate about the role and keep himself motivated as a result of which he has also got certified in Scrum Master.
Independent, responsible, self driven and committed are excellent features. It is easy for him to communicate on a comprehensible way for people with or without IT knowledge,
Arbeidserfaring
2022-12 - Nåværende
Independent, responsible, self driven and committed are excellent features. It is easy for him to communicate on a comprehensible way for people with or without IT knowledge, YEAR OF BIRTH: 1981 IN THE INDUSTRY: Since 2007 IN THE DAILY WORK: * Organize and facilitate project planning, daily stand-ups, reviews, retrospectives, sprint/release planning, demos and other Scrum-related meetings * Use key Scrum metrics (burn-down, velocity) to help deliver committed work * Determine and remove all impediments that may interfere with the ability of the teams to deliver assigned goals * Organize and facilitate project planning, daily stand-ups, reviews, retrospectives, sprint/release planning, demos and * other Scrum-related meetings * Led cross functional teams in development of products/application using Service Now and Jira * Works with Product Owner to define project scope and objectives * Assist in defining and deploying new development processes and in facilitating the continuous improvement of existing processes * Drive/Lead Customer Meetings ROLES AND COMPETENCES * Scrum Master * Agile * Project Management * Java * System development * Requirements analysis * Project support * Product support * Root error analysis * System development * ServiceNow * Jira * Confluence INDUSTRIES * E-learning * E-Commerce * Retail * Manufacturing EXAMPLES OF PRIOR ASSIGNMENTS HCL Technologies Ltd Service Manager Assignment was to support team and application for Finance division. My role was to handle people/person management along with customer interaction and drive all the meetings and presentations. Also to transform the current project into Agile.
Scrum Master Assignment was to develop/support the scripts and application in Java and as a scrum master, need to collaborate with Product Owner and team for scrum roles and responsibilities Project Lead Assignment was to lead the customer e learning application which was customized in Java/J2EE so that users can enroll and complete the internal courses and certifications.
Software Engineer Assignment was to develop and support the customer e learning application which was customized in Java/J2EE so that users can enroll and complete the internal courses and certifications.
TOOLS * ServiceNow * JIRA * Confluence * SVN * Eclipse * Java EE, * Git, Github * ClearCase METODS / MODELS * Agile metods * Kanban * Scrum * Test driven development (TDD) * Continuous integration (CI) * Continuous delivery (CD) SYSTEM * Linux (Redhat) * Microsoft Windows * Unix PLATTFORMS * Java
Akademisk bakgrunn
2022-12 - 2007-01
2022-12 - 2003-01