Kan være tilgjengelig
(Oppdatert %updatedDate %)Freelance (GDPR)
Calco, Italy
Innfødt Italian, Mellomliggende English
- Outsourcing services
- Business Unit Manager
- Data Protection Officer (DPO)
Ferdigheter (20)
DATA PROTECTION
CUSTOMER SERVICE ORIENTED
CONTRACTS
METRICS
CUSTOMER SERVICE
PROPOSALS
ISO
MARKETING STRATEGY
RETAIL SALES
ESTIMATION
SATISFACTION
HUMAN RESOURCES
SYSTEMS INTEGRATION
FINANCE
MARKET SHARE
OPTIMIZATION
SALES TARGETS
INTEGRATION
INFORMATION SECURITY
INTEGRATOR
Oppsummering
I have been working for more than thirty years in the Information and
Communications Technology (ICT) area, maturing experience in the
implementation of ICT solutions and services for big companies in the markets: telecoms, finance, manufacturing and services, public
administration.
I have followed projects from the analysis, to the implementation and to the final delivery. I always work for the best solutions and services
and with the final aim of satisfying the customers and improving the economic performance.
Innovation and the new technology trends (in particular Cloud
Computing, Big Data and Business Analytics, Internet of Things) are
a priority in my activities and professional training.
I have obtained a Master in Management of II Level at MIP
Polytechnic of Milan - Graduate School of Business, with a project on
defining a business plan and a marketing strategy for a startup in the sector of Big Data and Business Analytics.
Furthermore, I have gained experience in the field of General Data
Protection Regulation 2016/679 (GDPR) obtaining in December
2018 the Certified Information Privacy Professional Europe (CIPP/E).
I am completing a Data Protection Officer (DPO) advanced training
course at Cefriel.
Arbeidserfaring
2019-03 - Nåværende
- Directive 95/46/EC (General Data Protection Regulation)
- Innovation, Startup
2008-06 - 2019-02
2018-04 - 2019-02
Deputy Data Protection Manager
The Main Duties
Informing and advising users/process owners with regard to the obligations
deriving from the GDPR as well as from other applicable provisions concerning the Processing of Personal Data.
Supporting the process owners in their tasks of monitoring the compliance with applicable privacy laws in order to avoid any breaches and consequential risks for the NTT DATA Italia.
Increasing the awareness on privacy related obligations and performing
training courses on privacy related obligations.
Providing an opinion on the data protection impact assessment (DPIA).
Collaborating with the users/process owners for the purpose of guaranteeing
compliance with the principles of data protection by design and by default.
Cooperating with the Privacy Authority.
Acting as the contact point for the privacy authority/client on issues relating to data processing.
Reporting to the Management bodies of NTT DATA Italia on a periodic basis, the status of GDPR compliance and providing the latter with any relevant
information document and updates on GDPR compliance.
2014-03 - 2018-03
Main tasks
Contribute to the go live of the system SAP in the company: Change
Management, communication, formation, support, and so on.
Define metrics and KPI to support Solution Services Governance.
Define a proposal and a solution for measurement of Utilization for Solution
Services employees.
2008-06 - 2014-02
Provide ICT Outsourcing services (Infrastructure Management, Application Management and Customer Service) to customers, aiming to qualify and enhance all offering lines..
Main tasks
Define company strategy for ICT Outsourcing services.
Negotiate and implement complex service contracts, define and ensure
compliance with Service Level Agreements (SLA).
Ensure quality of services provided and customer relationships management
(Service Management).
Ensure that service execution is performed respecting the time and costs
agreed.
Ensure the reliability, confidentiality, security and integrity of the Information
Systems managed.
Contribute to satisfaction of obligations for certification of the "Information Security Management System" which complies with ISO/IEC 27001:2005
requirements.
Identify the best technological and operational proposition to support the offering with the aim of qualifying and enhancing all offering lines.
Manage all department activities with particular attention to personnel
optimization for services provided and monitoring utilization and costs.
Promoting collaborator skills growth and development, in line with market and services exigencies.
Maintaining a global view of employee competencies, in collaboration with Human Resources.
Over 250 resources managed and over € 25 million per year in revenue for
services provided.
Main Objectives achieved
Maintained the client portfolio, increased the market share, by 10% per year.
Renewed services provided by implementing a project change towards Cloud
Computing.
Defined a strategy with NTT Communications to increase business in the
"Cloud and ICT as a Service" for the EMEA Market.
Increased motivation of resources and improved visibility of the offer of ICT
services Outsourcing.
1991-10 - 2008-05
2005-01 - 2008-05
Build business relationships with clients to facilitate the sale of ICT
Outsourcing services (Infrastructure Management and Application Management).
Identify opportunities for achieving sales targets and maintain profitability.
Provide ICT Outsourcing services with the aim of qualifying and enhancing all
offering lines.
Main tasks
Define company strategy for ICT Outsourcing services.
Identify opportunities to propose new services to customers.
Lead negotiations to establish profitable contracts with customers.
Maintain overall customer satisfaction with the services provided.
Deliver value added presentations related to services to clients executives.
Manage the Outsourcing department.
Manage the Outsourcing department Income Statement.
Over 100 resources managed and over € 10 million revenue per year for
services provided.
Main Objectives achieved
Substantial improvement in margins up to 20% EBITDA.
Development of new Application Management service line.
Reorganization of department to increase efficiency and effectiveness.
2003-01 - 2004-12
customer, I created and managed a software factory (a team with over 30 employees) to produce software applications for departmental use.
We created a "de facto" standard for software development and an estimation
approach with "work items" which enabled increased efficiency and effectiveness.
2001-01 - 2002-12
to customers. Coordination of the development (technical, economic and contractual) of integrated proposals for: Consulting, Systems Integration and ICT Outsourcing.
Increase in the service proposals or at fixed cost with respect to proposals in Time and Material.
1997-01 - 2000-12
Responsible to provide solutions and services related to a specific market
area, or a set of customers.
Identify opportunities to propose new solutions or services to customers.
Define, implement and manage projects from conception to final delivery.
Responsible for achieving optimal results, conforming to standards for quality,
safety and sustainability and complying with defined scope, performance,
costs, and the planning.
Manage all Area activities.
Manage the Area Income Statement.
Main Objectives achieved
Definition of a complete offer in the field of Document Management and Knowledge Management (DM & KM).
1991-10 - 1996-12
1985-10 - 1991-09
1984-11 - 1985-09
1981-10 - 1983-01
Military Service - Rome and Pisa (Italy)
Lieutenant at the School of Artillery at Bracciano near Rome and the School of Military Parachuting (SMIPAR) at Pisa.
Akademisk bakgrunn
2015-01 - 2016-01
2013-01 - 2014-01
1986-01 - 1991-01
1975-01 - 1980-01