BSS Manager, Senior Software Developer

·   Developed strong team management skills to lead a team of 4 motivated individuals, delegated tasks, and ensured projects delivery before deadlines.

·   Collected all requirements from the business units regarding the new services and change requests.

·   Oversaw the installation, maintenance, and function of the Telecom Intelligent Network and Value-Added Service systems to ensure quality accredited standards.

·   Formulated reports, analyzed extracted data, interpreted results, and provided recommendations for the commercial department to enhance decision-making concerning new strategies.

·   Provided training and online courses to staff on the following topics: new technologies, and optimizing existing software.

·   Designed, developed, and implemented web applications in collaboration with 3rd party via Web APIs.

·   Enhanced IN-VAS systems performance by overseeing and analyzing KPIs to identify and fix errors.

·   Performed systems upgrades to fully maintain operating programs and applications.

·   Designed and developed Mobile and Windows Applications, by following the project's guidelines to improve users' experience.

·   Structured, and analyzed databases to optimize data collection.

·   Integrated the provided APIs and SQL server procedures in the existing applications to improve the security, reliability, and integrity, and consequently to maintain our loyal subscribers.

·   Developed new solutions such as the registration application to disable agents frauds, using the machine-readable zone to remove any human input in the application.

·   Built applications for PDAs “Personal Digital Assistant”.

·   Developed and integrated mobile application with the company’s ERP system.

·   Monitored applications and enhanced code writing to meet contract plans and specifications.

·   Built new modules and catalog mobile application that meets customer requirements in the accounting field for ERP systems.

·   Developed web tools for new modules using internal components and different languages.

·   Designed and developed business queries (procedures, functions, …)  in Oracle and SQL Databases.

·   Conducted technical testing to ensure that modules meet initial requirements.

·   Recruited ,managed, coached, and supervised a team of 6 team members under BSS department .

·   Created project plans, set deadlines, and allocated resources effectively and monitored project progress to ensure deadlines are met .

·   Implemented processes and standards to ensure the quality of BSS solutions.

·   Provided regular reports to senior management on the progress of BSS projects, highlighting achievements, challenges, and proposed solutions.

·   Managed , followed up and ensured correct implementation on the BRM system 

·   Integrated oracle charging system .

·   Provided training and online courses to staff on the following topics: AWS cloud practitioners , AWS Developers .

·   Built , Developed and implemented a KYC Mobile application .

·   Manage CRM systems and develop metrics to measure customer service success.

·   Utilized Power BI for reporting and data visualization in telecom projects.

·   Performed data analysis to improve telecom operations and service delivery.

·   Applied management skills in leading teams, ensuring project success, and improving business processes.

·   Planned, designed, and delivered the Afrivendas app for streamlined business transactions and improved dealer engagement.

·    Developed and implemented the ESIM Travelers app to enhance customer convenience and connectivity for international travel.

·    Designed and launched the SELFKYC app using advanced face-matching technologies for secure and efficient customer verification.

·    Architected and deployed a Distributors app to facilitate distributor management and enhance sales tracking capabilities.