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Technical Operations Analyst
Dublin
- Pubblicato 3 years ago
- Inglese
- Data d'inizio prevista: ASAP
Assignment Details
This role would suit an experienced IT Level 3 / 4 support analyst who is looking for an opportunity to challenged in her or his career.
The post holder will require a considerable degree of commitment and adaptability and will be able to prioritize and manage workloads to meet demanding deadlines. The successful candidate shall demonstrate a positive attitude and will require a high degree of self-motivation, will contribute to the wider strategic aims of the business and be able to work in a flexible manner.
Key Deliverables:
- Support and system maintenance for complex applications.
- Provide technical assistance to client teams as appropriate.
- Implement technical changes to the system in the Live environment under the supervision of the client’s technical resources.
- Provide Level 3 technical support to include:
- Responding to technical calls escalated from L1 and L2 support teams.
- Performing daily health checks on the system.
- Liaising with the relevant Live Operations teams as required.
- Liaising with external vendors as required.
- Communicating resolution to Accenture and client teams.
- Work with the client and Accenture management teams to accurately plan and implement future technical enhancements and releases.
- Implement all technical changes to the system in the test environment before they are implemented in live.
- Execute Technical Tests for all new functionality and fixes prior to release into the live environment.
- Liaise with Third Party Vendors on behalf of the client to prioritize issues, fixes and software releases.
- Attend Infrastructure Request (IR) meetings to determine impact on relevant environments.
- Agree to work towards Continuous Improvement initiatives in collaboration with the client.
- Escalate issues in a timely manner, when required.
- Provide relevant status updates to team lead.
- Monitor and track incidents to resolution.
- Assist with prioritization of issues.
- Assist in the preparation of management reports in line with the client and Accenture’s requirements.
- Develop and maintain knowledge of relevant IT systems.
- Keen to learn - seek opportunities to improve own knowledge, skills and performance.
Mandatory Skills and experience:
- At least 4 years’ experience in an IT Operations role
- BSc or MSc to honors level in a computer science or network related field.
- Knowledge in Windows server and desktop operating systems
- Knowledge of virtualization technologies is preferable
- Knowledge of ITIL best practices particularly incident management and configuration management beneficial
- Experience working with large scale client network Windows 7 & Windows 8
- Customer-focused and customer-first mindset, with excellent customer service and communications skills
- Organized, logical, thorough, and proven analytical and problem-solving ability
- Self-starter and self-managed. Works on own initiative and ability to carry out activities independently
- Assumes personal ownership of operational responsibilities and project tasks
- Pays attention to detail and has proven ability to drive out the detail in procedures and documentation
- Proven ability to provide ownership of technical issues from assignment until resolution in accordance with Service Level Agreements (SLA)
Overview
Luogo | Dublin |
Carico di lavoro | 5 Giorni/Settimana , 100% In Loco |
Data d'inizio prevista | ASAP |
Data di scadenza prevista | Aperto |
Lingue richieste | Inglese |
Competenze richieste | Analyst, IT, OPERATIONS, Technical, system |
Incarico chiuso
Questo incarico è stato chiuso a partire dalla 2020-10-26 e non accetta più candidati. Crei un account per essere il primo a sapere quando un incarico simile o altri incarichi rilevanti vengono pubblicati su Onsiter.
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