Updated: 2023-09-12

Service Desk Engineer

Adelaide

  • Pubblicato 3 years ago
  • Inglese
  • Data d'inizio prevista: ASAP

Assignment Details

Responsibilities:

  • Supporting all users onsite and remotely
  • First point of contact onsite for any I.T related issues i.e. desktop and peripherals, Windows 10, AD, network devices, printers, I.P telephone issues or faults.
  • Investigate and diagnose, escalate and dispatch the fault through to the appropriate fixer group for problem resolution as per escalation matrix with all technical data via tools like ITSM
  • Build and strengthen working relationship with relevant network escalation groups to assist in effective resolution of customer faults.
  • Assisting with Customer Device and Application Configuration.
  • Working with customers/employees to identify problems and advising on the solution.

Required:

  • Demonstrated experience in I.T customer service (Helpdesk or similar).
  • Demonstrated highly developed analytical, problem-solving and organisational skills.
  • Demonstrated ability to troubleshoot and implement creative solutions.
  • Excellent telephone, client service, interpersonal and communication skills.
  • Experience in troubleshooting and resolution of technically related issues.
  • Understanding of technical concepts and willingness to work in a dynamic and high volume work environment.
  • Understanding of ITIL process or previous experience in ITIL environment is highly advantageous.

Overview

Luogo Adelaide
Carico di lavoro 40 Ore/Settimane , 100% In Loco
Data d'inizio prevista ASAP
Data di scadenza prevista Aperto
Lingue richieste Inglese
Competenze richieste Analytical, ENGINEER, ITIL, Service, Troubleshooting

Incarico chiuso

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