Infrastructure Analyst - East Moline, IL

Job Summary:

• Works on a delivery team along with infrastructure engineers and supports
  basic systems and Infrastructure deployment and/or maintenance to deliver
  functionality on a system.
• This entry-level role is designed to learn, grow in competence, and develop the most basic capability needed to operate effectively in this role
•  Works on low complexity infrastructure problems, routine changes and improvements to existing processes, with review.
• Delivers basic Infrastructure use-cases.
• The role relies on basic knowledge and experience on a single infrastructure technology (collaboration, desktop, network, server, storage, etc.) and basic understanding of relevant components & systems.
• Delivers infrastructure technology for multi-functional business requirements with limited interrelationship to the overall business process.
• May have some interaction with functional business partners on tactical issues and limited contact with suppliers
•  Receives guidance from Scrum Master/senior team member.
• Work and decisions are reviewed by supervisors before implementation
•  Client is seeking Infrastructure Analysts that will focus on remotely migrating company dealership end-user clients to Microsoft Azure AD.

Responsibilities:

• Builds the work needed to implement functionality from the product backlog(managed by the product owner).
•  Determines the size of user stories.
•  Creates and maintains automated test scripts and executes all other testing-related tasks.
•  Tests deliverables against a user story's acceptance tests.
•  Maintains and executes product or service documentation, as directed.
•  Works closely with other team members to ensure that features meet business needs.
•  Follows industry-standard agile Infrastructure design methodology for development and documentation.
•  Works collaboratively with security, software delivery teams and other partners.

Qualifications:
Competencies and target level: 

• The leadership level of the job determines competencies in the company Competency Model. 
• Resources can be found in the Talent Central Self Service Portal.
  
  Technical Skills & Knowledge: 
• Specialized skills, knowledge and abilities needed to perform the essential functions of the job.
•  Excellence in verbal and written communication forms with emphasis on persuasive communication, tact and negotiation. (Has a general understanding of the principles and uses the knowledge with assistance.)
•  Understanding of relevant infrastructure components and operating systems and the ability to troubleshoot in those environments. (Has a general understanding of the principles and uses the knowledge with assistance.)
• Ability to analyze, translate, and define business requirements into technical solutions. (Has a general understanding of the principles and uses the knowledge with assistance.)
•  Business knowledge, e.g., processes, relationships, etc. (Has a general understanding of the principles and uses the knowledge with assistance.)
•  Employee motivation and engagement skills

Education: 

• Formal education or training required to perform the essential functions of the job. Includes degrees, certifications, licenses and/or registration requirements.
•  Degree in an Engineering/Technology discipline or equivalent experience.(University Degree (4 years or equivalent))
•  Degree in an Information Technology discipline or equivalent experience.
  (University Degree (4 years or equivalent))
• Relevant work experiences: Type and amount of experience necessary to perform the essential functions of the job. May include specific roles and/or an understanding of a particular function, organization, industry or product line.
•  Previous experience in programming/software development/data analyst. (1 -3 years)  
•  Experience working in an Agile Environment (Less than 1 year)

Skills: 

Key skills needed are:

• Proven experience providing a high level of customer service & customer satisfaction
• One or more years of experience troubleshooting basic domain / active directory issues
•  One or more years of experience troubleshooting basic Microsoft Windows 10 client issues
• Proven experience successfully working in an agile environment with flexibility to work direction
• Proven ability to adapt quickly to changes and balance multiple on-going tasks
•  Ability and resources to work remotely (high speed internet, phone)
•  Flexibility to work off-shift or weekends as requested to meet the needs of the customers
• Strong written and verbal communication and able to provide daily status progress updates