Experienced Solution Manager

We're looking for a 4-7 years’ experience (Senior) Solution Owner to assist in the Property Run and Dev.

An employee, Platform Operations Owner for Property, decided to leave the team and until we have a replacement employed we need to fill this position with a consultant. At the same time we are in transition from German coworkers to the Swedish team. The person should be self organising, agile mindset, autonomous, multiskilled, communicative, responsible, reliable and driven.Roles that the consultant should have experience from is Solution Owner, Project Manager and Service Operations Owner. It is also wished but not required to have Business Analyst and Solution Architect background.

The scope of the consultant services is to assist customer in.. 

Typical responsibilities and tasks:

• Support all aspects of IT service delivery within the assigned platform area, e.g. operations, IT support, life cycle management and IT Service continuity management including IT Service performance in accordance with service level agreements
• Lead and operate in all aspects of IT Service Delivery including ensuring compliance with legislations, policies and other requirements
• Accountable for operational supplier management, e.g. responsibility for operational delivery and handling of system failures and new version rollouts
• Establish internal and external agreements as required to fulfil SLA for the platform
• Manage platform budget, e.g. budget and forecasts, follow up cost development and proactively drive improvements in cost efficiency
• Continually review and align license forecast and to ensure license compliance
• Support the Platform Operations Manager with insights for balancing the need to implement the platform roadmap and ensuring platform availability and performance
• Support the Platform Operations Manager with managing successful releases of changes to the applications as needed
• Engage with Platform Engineering Manager and/or Chapter Leads regarding resources and functional expertise required for run-related changes
• Contribute with insights to relevant forums related to the platforms
• Help in applying best practice in service operations, continually driving to improve service and performance 

Requirements: 

Desired knowledge, experience, competence skills etc. 

• Experience of IT/Technology service operations and management including release management
• Knowledge and experience of toolsets used to manage and monitor applications and infrastructure
• Knowledge about the systems they are responsible for
• Good written and verbal communication skills 



Three most important things 

Self-organized (Senior) 
Communicative (Junior) 
IT/Technology service operations (Junior)