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User Researcher/Business analyst
Stockholms län, Sverige
Nativo Svenska, English, Spanish, Intermedio Portuguese
- 10+ års erfarenhet av verksamhetsanalys
- 10+ års erfarenhet av UX research
- 10+ års erfarenhet av kravanalys
2018-08 - Presente
company Bankgirot. Natalia is responsible for designing and leading the process of gathering, analysing and communicating user's and business needs for the development of new technical solutions. Natalia uses
observations, interviews and workshop facilitation as well as statistic analysis of quantitative data. Natalia
analyzes and documents requirements as user journeys, personas, scenarion, user flows, user stories and wireframes as well as UML modelling of information and processes.
2015-08 - 2017-07
Natalia was responsible for designing and leading the process of gathering, analysing and communicating
user's and business needs. Together with lead UX-designer, Natalia designed workflows, wireframes,
usability tests and reviews. Natalia conducted interviews and facilitated workshops and wrote user stories.
2017-09 - 2018-06
Beamon people is a consultancy agency in Stockholm. Natalia worked in an assignment for ICA's GDPR customer solution. Natalia was responsible for designing and leading the process of gathering, analysing and communicating user's and business needs for the development of new technical solutions. Together with lead UX-designer, Natalia designed main workflow and information strategy for ICAs user self-service GDPR solution. Using workshops, observations, interviews and design studios, Natalia facilitated the process of interpretation and application of GDPR with the goal of giving customers agency over their data.
2015-03 - 2015-06
research and design process for customers based on digital analysis and qualitative data gathered from interviews, observations, design studios and usability reviews. Natalia was product owner for a development
team including digital analyst and UX-designer.
2013-01 - 2014-06
municipalities and counties in Sweden. In the form of pre-studies, Natalia conducted observations, usability
testing, workshops and designed work flows and wireframes for services, media content and campaigns.
Natalia conducted interviews with patients, health care personnel and other stakeholders. Natalia
coordinated a user reference group group that supported the organisations strategies for digital accessibility.
2007-05 - 2012-12
new development and requests for proposals. Natalia created digital content for e-learning, supported
editors and production av digital web content and made analysis and recommendations of technical choices.
2011-09 - 2012-03
2010-09 - 2011-03
2006-09 - 2007-03
2019-08 - 2006-01
2019-08 - 2004-09