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System Specialist, Admin & Process Dev.

Helsinki, Suomi

Nativo Finnish, Fluente English

IT-palveluiden käyttöönotto-ja ylläpitotehtävät
Järjestelmätuki- ja kehitystoimenpiteiden suunittelu ja toteutus
Application Lifecycle Management (ALM)

Contatto

Competenze (24)

Cashiering

Incident Management

PROCESS DEVELOPMENT

Jira

CUSTOMER SERVICE ORIENTED

Application Support

crowd

CUSTOMER SERVICE

TESTING

Confluence

aUTHORIZATION

TECHNICAL SUPPORT

Excel

USER EXPERIENCE DESIGN

EMPLOYEE RESOURCE GROUP

RETAIL

SAP

LOGISTICS

ERP

MFA

RETAIL MARKETING

UX/UI

ITIL

Riassunto

Former SAP Consultant, Incident Manager and Delivery Management Assistant.

Currently working as a System Administrator. My core skills include e.g. System updates & testing (Test&Prod) Technical Support within SLA's, ALM, User Authorization, UI/UX and Process Development with deep-self-driven mindset.

Products/tools used in current position: ticketing tools, JiraSD, Jira, Confluence, Crowd (IdM), Microsoft 365 tools (Excel, Word, PP),

Esperienze professionali

System Specialist

Finnish Food Authority

2021-08 - Presente

Adminstrator Crowd IdM Confluence Jira SD Technical Support Testing UX/UI

SAP Consultant

Tietoevry

2019-04 - 2021-06

S/4HANA Logistics SD and MM ChaRM Incident Management 1st and 2nd level Application support SolMan Key User Delivery Management and Coordination assistance Jira&Confluence ITIL Industries: Wood/Forest, Retail and Manufacturing

Customer Service

EuroPark Finland Oy

2016-01 - 2019-01

Customer Service and Cashiering

SAP Service Desk Trainee

Tieto

2017-06 - 2017-08

1st level Service Desk within ITIL framework

Esperienze formative

Degree Programme in Business Information Technology, Digital Services

Haaga-Helia University of Applied Sciences

2016-01 - 2019-01

Information & Communication Technology

Fontys University of Applied Sciences

2018-01 - 2018-01

Vocational Qualification in Business and Administration, CS and Marketing

Helsinki Business College Oy

2009-01 - 2012-01

Certificazioni

System Conversion to SAP S/4HANA - SAP