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(Aggiornato% updatedDate%)Senior IT-projektleder
Hellerup, Denmark
Debutante Danish, English, German
- Change Management
- ITIL Expert
- PRINC2
Competenze (50)
PROJECT MANAGER
RETAIL
MAINTENANCE
BUSINESS DEVELOPMENT
PROBLEM SOLVER
PROJECT PLANNING
PROCESS ENGINEERING
RF
IT Project Management
STEERING
PROJECT PLAN
BLUEPRINT
TEAM MANAGEMENT
RISK ANALYSIS
TEAM LEAD
BUSINESS CASE
BUDGET
COACHING
NETWORK OPERATIONS
RETAIL MARKETING
MBA
SOFTWARE DISTRIBUTION
VENDOR CONTRACTS
Change Management
DECOMMISSION
WARRANTY
AUDITS
LIFE CYCLE
DUE DILIGENCE
TECHNICAL SUPPORT
SHIPPING
SARBANES-OXLEY (SOX)
Six Sigma
STRATEGIC SOURCING
SIX-SIGMA
SALES TRAINING
STATISTICS
SARBANES-OXLEY
TIME MANAGEMENT
Procurement
OPERATIONS
EXCHANGE
STAFFING
MS EXCHANGE
LAN
IT Project Manager
CORPORATE STRATEGY
PMO
GAP ANALYSIS
PRINCE2
Riassunto
Senior Project/Programme & IT Service Management Expert with 15+ years of accomplishments in leadership of Projects covering a broad range of Industry sectors, countries and organizations. High performance leadership style, with committed focus on the commercial aspect of the project or process, ensuring delivery of the right value to the business and customers.
Naturally sees the architects' big picture, while still ensuring focus on detail is not lost. Gifted problem solver with a great tool kit for solving problems anywhere in the project/organisation. Can perform and deliver value at any stage of the life cycle - from Strategy/design through procurement/sourcing through to implementation of business changes.
Personality Type ENTJ (Myers-Briggs) - Driven to lead with an excellent ability to understand difficult organizational problems and create business value solutions. Intelligent, well informed and excel at communication at all levels Value knowledge and competence, and usually have little patience with maintaining status quo with inefficiency or disorganization. Will be seen by organisations as the "pioneer" or "mobilizer".
Esperienze professionali
2017-08 - Presente
• Project management of the strategic retail procurement & negotiation of a new ERP contract (SAP) and supporting infrastructure (project estimated a DKK 1 bn). The role included leading internal process engineering and development as the Strategic sourcing of IT was newly establish within Coop.
• Track lead of the Data Subject & Data Breach track as part of the Coop GDPR program (P18) - Coop critical compliance program, successfully achieving the legal deadline of 25 of May 2018.
• Project management of new remote desktop solution (Thin clients and RF access control). Project had a large degree of behavioural change management to achieve the desired compliance targets.
• Project management of large-scale network (LAN) refresh project covering 1300 retails shop. Project critical for execution of the new ERP solution.
2014-03 - 2017-05
• Outsourcing Transition & Change Manager - Supplier side.
• Complete Infrastructure transformation - Customer side.
• Created Program Transformation strategy with cultural change program.
• Deployment of Maritime Vessel IT Hyper convergence infrastructure, New LAN/WAN, datacentre move, PC refresh, Server consolidation/upgrade and Process engineering (ITIL v3).
• Lead Compliancy projects for PCI and Personal Data according to German and Danish law (GDPR).
• Customer annual IT project spend in excess of Euro 4,5 mil.
2014-01 - 2014-02
• Project Test strategy creation.
• Release project planning.
• Decommission planning.
2013-04 - 2013-10
• Responsible of Service Management Program tower - with 70+ project participants.
• Created the Service Management program execution strategy and scope statement.
• Responsible for implementation of new CRM system and Data Warehouse solution.
• Responsible for project staffing (hiring).
• Lead the process gap analysis creation and established the project priorities.
• Defined and implemented the project delivery method using agile processes and tools.
• Operated using the ITIL v3 best practice framework.
• Was the single biggest IT project in the Nordics.
2012-10 - 2013-03
• Acted as Business controller.
• Responsible for Brand development/marketing.
• Successfully managed Web site & Unit Launch.
2011-11 - 2012-09
• Managed multi-tier public sector stakeholders.
• Advisor on the composition of the steering committee.
• Facilitated procurement activities and preparation for EU-public procurement.
• Performed due diligence on established network operations budget, demonstrating ROI.
• Delivered project by fully utilizing the PRINCE2 principles of stages and product based planning. Performed a POC for use of agile delivery models.
• In excess of 60 network exchanges refurbished or replaced.
• Project labour budget: DKK 15M
Project manager on Email migration program. Multiple platforms migrated to MS Exchange.
• Managed stakeholder communication and part of the steering comity.
• Managed support/Go-live activities across multiple organizations/locations.
• Responsible for hand over service acceptance.
• Responsible for data wash operations.
• In excess of 15.000 mailboxes.
Project Consultancy covering ITIL and PMO implementation.
• Project management process owner and responsible for establishing new PMO to support Service transitions and management of Continues Service Improvement process.
• Established Program Blueprint based on MSP (POTI).
• ITIL coach for new/existing process owners.
2011-03 - 2011-06
• Responsible for Business development - resulting in new business case.
• Managed development of POC Web site, using off shore resources.
2010-06 - 2010-08
• Responsible for transition and transformation project.
• Managed hand over to operations.
• Lead project kick off/start up and managed transition phases.
• Project team consisted of +30 members.
• Service Activation of off shore Support Services.
2008-05 - 2010-07
• Responsible for managing the design of the Technical Solutions and Solution delivery method.
• Assisted on sales and contract negotiation with the Customers.
• Owner of the solution budget and project plan.
• Lead in the creation and maintenance of the value proposition.
• Plan/estimated transition and transformation projects.
• Working on the ITO account, IBM DK's second largest outsourcing account.
• Lead TSM on contract renegotiation worth DKK450M. - Deal was won.
2007-08 - 2008-04
• Responsible for planning/performing IT risks analysis of Audit clients against DS484 and ISO 27001 controls.
• Providing advisory input to overall financial audit strategy.
• Project management of individual it audits.
• Responsible for generating sales leads bases on risk analysis.
• Involved with internal quality improvement process.
• Audited some of the largest IT solutions in Denmark.
2006-01 - 2006-12
• Owner of final pricing and the solution Statement of Work.
• Interim Bid desk Manager.
• Maintained strategic Dell partner management.
• Involved in a below Six Sigma projects:
-Sales Effectiveness: Black Belt saving close to £2M.
-Quote Velocity: Green Belt saving saving close to £100K.
-Asset Recovery Delivery: Green Belt saving close to £300K.
2003-09 - 2005-12
• Project managed transition/transformation customer projects across Europe.
• Part of the CAB on the core infrastructure.
• Led the verification and on boarding of new customers.
• Led needs definition, design and implementation of a complete Remedy CRM to fully utilise the system for increased productivity based on ITIL best practice.
• Drove design and development of complete EMEA/Global technical education package.
• Lead global development team to resolve customer issues to set OLAs/SLAs.
• Solution was covering management of over 40,000 desktops and more than 300 servers across +25 accounts.
2000-01 - 2003-09
• Analysed escalation process to implement enhanced processes for better SLA results.
• Developed new agent technical training package to improve speed and quality of learning.
• Quickly resolved over 5 critical client problems, promptly recovering strained relations.
• Managed external vendor contracts, including technical skills transfer workshops.
1999-06 - 2000-01
• Included end-to-end technical troubleshooting for customer problems and pragmatic advice as required across the full order fulfilment lifecycle, from pre to post sales.
• Developed and delivered new service desk training packages to the rest of the team members.
1994-01 - 1999-01
1997-01 - 1998-01
• Responsible for generation of research reports on construction projects.
Esperienze formative
2024-11 - 2024-11
2013-01 - 2014-01
1997-01 - 1999-01
1993-01 - 1995-01