Project Manager Albano Laziale, RM, Italia

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Project Manager

Albano Laziale, RM, Italia

Nativo Italian, English, Fluente French, Debuttante German

  • Forecasting planning
  • Project Management
  • HR and staff Management

Competenze (33)

FORECASTING

OPERATIONS

PRODUCTION PROCESS

Leadership

Project Management

STAFFING

DECOMMISSIONING

PRODUCTION SCHEDULING

COACHING

Recruitment

CUSTOMER SERVICE

SCHEDULING

OPERATIONS MANAGEMENT

MENTORING

OPERATIONS MANAGER

RECRUITING

ECONOMIC DEVELOPMENT

business developer

BUDGETING

Innovation

MICROSOFT OFFICE

FINANCIAL MANAGEMENT

MICROSOFT PROJECT

Creative

Jira

WordPress

ACCOUNTING

TECHNICAL SUPPORT

SIX-SIGMA

SIX SIGMA CERTIFICATION

Six Sigma

RETAIL SALES

RISK ANALYSIS

Riassunto

About me:
• Project Manager Certified ISIPM-Base (by Istituto Italiano di Project
Management).
• Performance Evaluator for the Italian Public Administration, registered in
the National List of Independent Evaluators at Public Function
Department of the Prime Minister Office.
• Over twelve years of experience in Operations Management in
production and services. The role encompassed some of the world's
most important companies in regard to Italian markets. In addition, I
have been working at Google Projects in Lyon (France) and Münich
(Germany) and covered roles on the Albanian Team for Alitalia in
Teleperformance. In November 2020, I started a new adventure with my
own office as a Consultant, Executive Professional and Temporary
Manager. In my role, I am a member of APCO (Italian Professional
Association for Management Consultant) and a member of the Executive
Professional of the Federation ManagerItalia. As an Executive
Professional, starting in 2021, I am involved in a project with national
institutions and a member of the working group for Networking and
Projects for the regions of Abruzzo, Lazio, Molise, Sardinia and Umbria.

Esperienze professionali

I deal with Project Management
Province of Rome

2020-11 - Presente

Albano Laziale, Italy PROJECT MANAGEMENT, CONSULTANCY AND TEMPORARY MANAGEMENT FOR CORPORATE I have my own private studio in Albano Laziale (Province of Rome). I deal with Project Management, Consultancy, Training and Temporary Management of company branches and processes in the field of operations.

◦ Project Manager Certified ISIPM-Base, and so visible also on line in the list of Project Managers certified by Istituto Italiano di Project Management.

◦ Performance Evaluator for Italian Public Administration, Registered in the National List of Independent Evaluators at Public Function Department of the Prime Minister Office.

◦ Member of APCO (Italian Professional Association for Management Consultant), Association recognized and accredited by the Italian Ministry of Economic Development Pursuant to Lawn.

OPERATIONS MANAGER GOOGLE BOOK SEARCH - ITALIAN PROJECT
ADECCO ITALIA

2012-12 - 2020-06

Role covered in Italy and for short periods in Germany and French.

In this position I was Responsible for the entire production process, starting from Recruitment of the staff based on Adecco candidates, the Operators training, Quality Monitoring, Mentoring and Coaching of individuals and the entire team, production Scheduling plans and deadlines, Staffing.

MISSION CONTROLLER AND FORECASTING PLANNER
TELEPERFORMANCE ITALIA

2008-04 - 2010-07

Role covered for the Italian Market in the Italian and Albanian Contact Centers.
CUSTOMER SERVICE OPERATIONS MANAGER
SKYTEAM (ALITALIA, AF, DELTA, KLM)

2011-09 - 2012-08

ITALIAN MARKET - TELEPERFORMANCE ITALIA Responsibility for Recruitment, Training, Staffing, Service plans and forecasting, Quality and Sales results, and multiple Teleperformance and Airline companies KPI for Italian Market with multiple languages staff and services (Italian, English, French and German).
CONTACT CENTER SUPERVISOR - APPLE TECHNICAL SUPPORT
THE ITALIAN MARKET

2008-04 - 2010-07

TEL EPERFORMANCE ITALIA Involved in the Recruiting Team for French and English speaking Contact Center representatives. Most of the Responsibility were related to the Quality KPI's for my 15 FTE agents Team on Apple iPhone Technical Support on Italian and part of the French Market

Esperienze formative

MASTER'S DEGREE IN ITALIAN LANGUAGE AND LITERATURE
University of Rome "La Sapienza"

2022-04 - 2022-04

DIPLOMA
Business Economics High School ITCA "G. Rosati"

2022-04 - 2022-04

Certificazioni

Six Sigma Basic Certification (White Belt)
Performance Evaluator for Italian Public Administration
Project Manager Certified ISIPM-Base

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