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Product Manager

Kraków, Poland

Nativo Polish, English, Debutante French, Ukrainian, Russian, German

both startup and corporate exprienced and oriented
20+ years in project management
10 years as Product Manager

Contatto

Competenze (55)

MENTORING

MS OFFICE

GSUITE

Microsoft Office 365

SERVICES DELIVERY

POWERPOINT

SERVICE CENTER

TIME MANAGEMENT

OPERATIONS MANAGER

SERVICE DESK

PROCESS IMPROVEMENTS

COACHING

MICROSOFT OFFICE

RECRUITING

Excel

Office365

MICROSOFT POWERPOINT

MAINTENANCE

TEAM MANAGEMENT

OPERATIONS

PRODUCT DESIGN

BUDGET

SCANNING

Business Analysis

USER EXPERIENCE

BUSINESS CONSULTANT

Jira

BILLING

agile methodology

Confluence

PMI

CONTINUOUS IMPROVEMENT

BUDGETS

PMBOK

IT Infrastructure Library

Product Management

BUSINESS DEVELOPMENT

ITIL

CONTRACTS

Six Sigma

Agile

ISO-9001

SALES SUPPORT

SEARCH ENGINE OPTIMIZATION

VERSION CONTROL

ACCOUNTING

SEO

RUP

ADOBE PHOTOSHOP

SALES TEAM

Scrum

ServiceNow

AUDITING

NETWORK OPTIMIZATION

Riassunto

Experienced product manager, people and project manager, IT consultant and analyst connecting strong technical
background with soft skills. Always hungry for learning new skills and experiences.
Worked many years in IT Agile product and project management and development, service delivery, IT consultancy, pre-
sales. Constantly looking for processes and UX improvements using Lean and Six Sigma methodology. Easily adopting to
new roles and responsibilities. Engaged in product design, product management, remote office solutions, IT operations,
team management, IoT solutions, reporting and big data processing, company finances, marketing, HR, soft-skills,
programming, mentoring and coaching. Former programmer and IT engineer. Digitally savvy, open minded, continuous
learner. Modern technology and design passionate. Experienced in remote collaboration with business, top level
management and engineers.
Remote and hybrid workplace expert experienced in matrix environments. Both corporate and startup culture
experienced and oriented. Focused on time management and turning repetitive activities into processes.
"Learner" is my number one skill based on Gallup Clifton Strengths.

Esperienze professionali

Project Stream Lead, Senior Business Consultant

Atos

2020-01 - 2020-01

Leading agile T&T projects in cybersecurity area: website security scanning, privileged access management (PAM) and user access control (UAC) for key global players in manufacturing, pharmaceutical and life science businesses. Acting as a Senior Project Manager and Product Manager in agile complex environment.
Responsible for resources, multi-million budgets, plan management.
Successfully built global vulnerability scanning customised solution for global pharmaceutical company based on ServiceNow and Qualys, integrated via APIs, delivering custom vulnerability scanning, reporting and alerting for system owners. Almost 1 year project conducted with Agile methodology completed before deadline with customer compliments.
Implemented user access control to cloud applications via Zscaler Private Access for global engineering company within 3 months timeframe.
Consulting customers worldwide in area of Artificial Intelligence, GSuite, Google Cloud Platform and Big data.
Prepared design of Data Lab and offer for adopting Google products connected with process improvements and optimisation.

Consultant, Manager, Designer

AAK Consulting

2015-01 - 2019-12

Designing Smart Office and Smart Home solutions, supporting organizations and individuals in implementations of modern solutions, improving and implementing processes, creating products and offers built from user stories. Negotiated contracts with partners and vendors. Experienced in requirements gathering, business analysis, design and development of solutions, preparing and performing presentations, demos and meetings with various audience.

Connected Office Architect

Capgemini

2018-04 - 2018-11

Development of end to end Connected Office integrated solution for international companies. Integration of user experience, smart spaces, facilities, environment, remote work, home office, IoT, security and assure best change adoption of solutions. Prepared user stories, use cases, presentations, customer visits, established co-operation with multiple international vendors and partners. Built demo environment of IoT ecosystem for office, programmed integrations, API integrations.
Prepared pilot environment and migration of organisation from O365 to Google Workplace Suite.

VP of Operations

Railsware

2015-04 - 2018-03

Responsible for Poland operations of the company: accounting, reporting, immigration, establishing and leading branch in Poland. President of Polish entity. Budget keeping. Responsible for healthy accounting, finances for Polish entity. Lead multiple Agile projects with Jira, Confluence, Trello, GSuite tools. Designed and implemented multiple company processes to speed up operations and reduce operational costs.
Reconciled cross-company finances, money flow between entities, cashflow, budget control.
Built new Railsware office: https://goo.gl/FeueME or https://goo.gl/o4BE2f with mix of open space, silent area and conference rooms for internal and remote collaboration.

Operations Manager/Senior Operations Manager

Capgemini

2009-01 - 2015-03

Accountable for high-quality service delivery to customer organizations, improvements programs as well KPI and SLA review and negotiations with clients. Built and maintained multinational Service Desk teams for 5 customers worldwide. Responsible for collaboration with teams around the world (UK, US, India, Germany, Implemented multiple cost reductions without quality degradation. Coordinated few successful transition projects (both new client services delivery to the service center and transition out to new vendors.) Participation in a client engagement process and business development activities, Main point of escalation for service quality issues. Highly involved in Continuous Improvement activities. Change Advisory Board member. Development Center assessor. Coaching, mentoring and developing Team Leaders and team members.
Successfully redeployed over 100 people keeping attrition extremely low during service desk transition to another vendor keeping high customer satisfaction.

BSS Implementation and Support Department Manager, Project Office Supervisor/Manager

Comarch

2003-10 - 2008-07

Responsible for implementations and integration of Comarch Biling System Suite, managing and controlling over 30 projects worldwide: Europe, Asia, North and South America.
Successfully established Support and Maintenance Center for Comarch billing solution, organized First and Second line support. Introduced support tools (Jira, Confluence), and version control for product maintenance process. Supporting of Comarch Billing systems for 30+ customers worldwide. Responsible for creating and implementation of Support procedures and systems. Negotiated support and extensions contracts with customers around the world.
Managed departments from 20 to 100 people in international locations (Kraków, Łódź, Katowice, Lviv, Vilnius, Mexico City, Panama City, Miami).
Responsible for auditing, financial control, projects supervision and auditing, resources monitoring, status reporting to Top Management. Implementation of project portfolio and project methodology. Implemented ISO-9001 quality system.

Product Manager, Project Manager, Department Manager

Comarch

1998-09 - 2006-01

Product Manager and Project Manager for Interconnect Billing System. Designed, developed and implemented new Interconnect Billing System for 16 telecom companies around the globe. Directly worked with customers around the globe. Managing development, implementation and support of the system for customers. Implementing releases, versioning, requirements collecting, analysis, testing and building roadmap. Focused on User Experience and quality.
Point of contact for Pre-sales support during contracts negotiations, prepared and performed product presentations, solutions and product features for prospect customers. Supporting sales team during on-site customer meeting.
Oracle Administration, Data Warehousing and reporting specialist. SQL, PL/SQL programmer and analyst.

Esperienze formative

MsC of Computer Science

AGH University of Science and Technology

1990-01 - 1996-01

Electronics Technical School

Electronics Technical School

1985-01 - 1990-01

Product Manager

Competenze (55)

Riassunto

Esperienze professionali

Esperienze formative

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