Product Manager Stockholm

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Product Manager

Stockholm

Nativo Svenska, English

  • Development
  • Management
  • Strategy
Contatto

Competenze (18)

OPERATIONS

BUSINESS DEVELOPMENT

RETAIL

EXPLORATION

PROCESS MANAGEMENT

Marketing

CUSTOMER RELATIONSHIP MANAGEMENT

SEO

QUALITY ASSURANCE

PRODUCT DESIGN

UX

USER EXPERIENCE DESIGN

UI

SEARCH ENGINE OPTIMIZATION

USER INTERFACE

CRM

BUYER

BUYING

Riassunto

10+ years digital leadership experience, talks about #commerce #innovation #ecom #loyalty #retail #tech #future #digital

Esperienze professionali

Strategic Advisor
NoA Ignite Sweden

2022-09 - Presente

Bringing together creativity and tech to acheive growth and great customer experiences
Head of Customer Engagement, Business Tech
H&M Group

2022-04 - 2022-09

Customer centric product and business development organization, Product Manager, responsibile for business area strategy inluding loyalty, digital design and development, always with a data driven approach. Including 16 product teams covering loyalty, engagement, relevance, personilazation, customer identification, omni, in a agile OKR driven environment.
Brand Loyalty- Product Owner - Business Tech
H&M Group

2020-10 - 2022-04

Stockholm County, Sweden Driving brand through digital experiences, customer engagement and loyalty strategies to develop customer experiences across the H&M groups brands, in an agile, data-driven, customer centric design thinking environment.
Team cross capabilities, product design, UX/UI, front-end back-end, data analyics, CRM.
Head of Global Customer Engagement, E-commerce
H&M

2019-10 - 2020-10

Stockholm, Sweden Digital strategy, change and transformation into customer and digital centric.
Managing function of 40+ group managers and direct reports, including business experts in various fields, areas incl product exploration, customer engagement, SEO, search, content management, product enrichment, image handling.
Head of Function E-commerce Visual Merchandising
H&M

2019-01 - 2019-10

Globally responsible for commercial strategy cross channels, analytics and tools. All H&M markets direct reporting. Responsible for digital commercial execution strategies online covering multiple channels to drive e-commerce (push, newsletter, onsite, social, product exploration, campaign) to drive Traffic, Sales, engagement, loyalty and ultimately revenue and conversion. 10 direct reporting regions along with global visual merch team.
Head of E-commerce Visual Merchandising
H&M

2017-01 - 2018-12

Sverige UK, Ireland China- Driving growth, sales, traffic, loyalty and customer experience, through owned channels and site with close crosscollaboration with store and within the cross Marketing/Merchandising/Visual team.
Online Sales Expansion and Transition -Business Delivery Lead
H&M

2014-08 - 2017-01

Setting strategy and priority for operational development needs to enable expansion, prioritized track in waterfall release to enable efficient operations going from 3- 40+ markets online.
*Business Development *Operational Readiness *Process Management *Project leader
Buying Strategist
H&M

2010-08 - 2014-07

Senior Merchandiser
H&M

2007-09 - 2010-08

Managing garment production team of 5 merchandisers. Responsible for product development, buying, price and capacity negotiation, production and quality assurance.
Buyer
H&M

2006-01 - 2007-10

Assistant Buyer
H&M

2005-11 - 2006-12

Assistant Buyer
BHS

2004-12 - 2005-11

Storbritannien Footwear
Assistant Merchandiser
BHS

2004-07 - 2004-11

Storbritannien Footwear

Esperienze formative

BA (Hons)
University of Wales

2000-01 - 2003-01

Östra Reals Gymnasium
Östra Reals Gymnasium

1996-08 - 1999-06

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