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(Aggiornato% updatedDate%)Organizational Change Consultant
Barcelona, Spain
Nativo English, Intermedio French, Spanish, German, Debutante Dutch
- Highly experienced in Software, IT and Business transformation programs
- Proven track record in achieving 98+% of adoption across programmes
- 21 years of OCM experience with international clients
Competenze (37)
Product Management
MENTOR
Agile
Change Management
communication
SAFe
Scrum
VALUE PROPOSITION
Project Management
ONBOARDING
SALESFORCE.COM
TRAINING PROGRAMS
COACHING
Business Analysis
Risk Management
SAAS
PRODUCT ROADMAP
PERFORMANCE MANAGEMENT
PROBLEM SOLVING
BLACK BELT
Configure, Price, Quote
FINANCE
BUDGETS
MARKETING STRATEGY
CPQ
CLIENTS
METRICS
FINANCIAL ANALYSIS
Data Analysis
MAPPING
TALENT ACQUISITION
COLLECTION
RECRUITING
TRADING
CONTINUOUS IMPROVEMENT
Six Sigma
DNA
Riassunto
Reporting-line: Private Equity ;
Program Direction overall program, Deliver a harmonized organizational
design across the three markets. Optimize organization/team structures.
Improved performance management insights across the business,
subsequently implement a Customer Intelligent approach to increase
Sales & Service Effectiveness!
Results Core Workstreams: Harmonised design and implementation
Salesforce.com Sales + Service Cloud (Omnichannel Approach) in 3
markets, Achieved 98% adoption across all solutions; Completed
harmonization of pay plan and additional models required to improve
sales effectiveness combined with enhanced Analytics for Performance
management purposes. Impacted team members: 269;
Results Additional Workstreams: Subsequently delivered Zuora,
Gainsight, and Pardot including training documentation, adoption plan,
, and execution to the respective market team leaders. Alignment of Agile
roadmap for Salesforce evolutions. Financial Impact results: cost reduction
of 8%.
Technology Stack: Salesforce Sales Cloud, Service Cloud, Zuora, New
Voice Media (CTI), Gainsight, Pardot, Zuora, CloudCoach PM, PowerBi,
Walkme (POC), Master Data Platform (D&B)
Other Tools: JIRA, Video Content Development, Pardot (onboarding and
reboarding), Salesforce.com Adoption DB, Power Bi/ DataBox for Customised Adoption Analytics, InApp Customised Solutions
Documentation, SharePoint, MS Teams, Quip, Classroom and online
training, Business Readiness Assessments, Business Analysis, Workflow
CUSTOMER
REVIEWS
INTERIM EXECUTIVE,
STRATEGIC BUSINESS
TRANSFORMATION
PROGRAM DIRECTOR,
ORGANIZATIONAL CHANGE
MANAGEMENT (OCM), AND SALESFORCE CONSULTANT
PODCAST SOCIAL MEDIA OUR COMPANIES
Esperienze professionali
2023-12 - 2023-12
Esperienze formative
2024-05 - 2024-05