ITSM Expert Director Frederikssund, Denmark

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ITSM Expert Director

Frederikssund, Denmark

Nativo Danish, Fluente English

  • 18 års erfaring med projektledelse
  • 8 års erfaring med Service Integration and Management
  • 35 års erfaring med IT Service Management
Contatto

Competenze (33)

Change Management

SIAM

SME

INSTRUCTOR

Incident Management

OPERATIONS

DOCUMENTATION

ITIL

SUBJECT MATTER EXPERT

INTEGRATION

Drift

INTEGRATOR

TECHNICAL LEADERSHIP

Management Consulting

KNOWLEDGE MANAGEMENT

Lifecycle Management

AUDIT

FIELD ENGINEER

GOVERNANCE

MENTOR

SELF MOTIVATED

AUDITING

PRINCE2

ORGANIZATIONAL CHANGE

RETAIL

PROJECT MANAGER

PEREGRINE

REMEDY

OPTIVITY

TIVOLI

AP

KEY SYSTEMS

PREMIER

Riassunto

Michael work as Expert Director for Imhoff Consult with a primary focus on ITSM. He has been working with ITSM in some form in his 40 years in the IT industry as developer, consultant, instructor and mentor. He is certified in numerous frameworks and best practices including ITIL, COBIT, SIAM, PRINCE2 and Prosci Change Management Practitioner. He is also accredited instructor and assessor for ITIL and SIAM delivering training and maturity and capability assessments. As an ITSM consultant he has been part of small engagements from a few days to a week and projects from a few months to several years in very small IT organization to very large, global IT organizations.


Michael’s passion is to share knowledge and enable others to do a better job. That is why he has been engaged in volunteer work in interest organizations with 10 years on the board of IT Service Management Forum Denmark, numerous years in sub committees and working groups on both the local and the global level, the past three years on the IT Service Management Forum International Executive Board and lately also as SIAM network facilitator at Danish IT Society. In addition, he has been a reviewer of several publications including some of the ITIL V3 and 4 volumes and part of the translation team of the ITIL V3 Glossary and the ITIL Foundation Handbook into Danish.

Michaels background, experience and involvement awarded him the distinction Fellow in Service Management from The priSM Institute in 2013

Esperienze professionali

ITSM Expert Director
Imhoff Consult

2020-09 - Presente

Year of birth: 1961 Year of employment: 2020 COMPETENCIES - IT Service Management - Service Integration and Management - IT Governance - Project Management - Organizational Change Management (OCM) - ITIL & SIAM Instructor - ITIL & SIAM Assessor

Esperienze formative

BEC
production state in the live environment

2024-11 - 2024-11

B.Sc.
Technical University of Denmark

1981-01 - 1985-01

Certificazioni

Certified IT Management Professional (CIMP), Business Technology Academy
45. ITIL 4 Specialist: Acquiring and Managing Cloud Services, PeopleCert
17. ITIL V3 Intermediate Continual Service Improvement, DANSK IT
25. Certified IT Standard Professional (CISP), ICT Standard Forum
4. ITIL Managers Certificate in IT Service Management, EXIN September 2004
35. ITIL 4 Strategist: Direct, Plan and Improve, PeopleCert
33. ITIL 4 Specialist: Create, Deliver and Support, PeopleCert
41. ITIL 4 Specialist: Drive Stakeholder Value, PeopleCert
1. ITIL Foundation Certificate in IT Service Management, EXIN May 2002
20. Fellow in Service Management (FSM), The priSM Institute
15. ITIL V3 Intermediate Service Transition, DANSK IT
8. ITIL Version 3 Managers Bridge (ITIL V3 Expert), EXIN
16. ITIL V3 Intermediate Service Operations, DANSK IT
13. ITIL V3 Intermediate Service Strategy, DANSK IT
24. PRINCE2 Foundation CPD, AXELOS October 2016 to November 2017
42. ITIL 4 Specialist: High-velocity IT, PeopleCert
38. ITIL 4 Leader: Digital & IT Strategy, PeopleCert
14. ITIL V3 Intermediate Service Design, DANSK IT
22. ITIL Expert CPD, AXELOS November 2015 to November 2020
28. Sofigate Advanced ITSM/SIAM, Sofigate
7. ITIL Version 3 Foundation Bridge, ISEB October 2007
43. ITIL Maturity Model Assessor, AXELOS
32. ITIL 4 Managing Professional, PeopleCert
23. Change Practitioner (ADKAR), Prosci
11. ITIL V3 Intermediate OSA, DANSK IT
10. ITIL V3 Intermediate SOA, DANSK IT
organization to very large, global IT organizations.
ITIL Foundation Certificate in IT Service Management
12. ITIL V3 Intermediate PPO, DANSK IT
9. ITIL V3 Intermediate RCV, DANSK IT
39. ITIL 4 Strategic Leader, PeopleCert
34. SFIA Foundation, SFIA Foundation
SIAM Professional & Service Integration Manager
ITIL 4 Managing Professional & Strategic Leader
Foundation Certificate in IT Service Management
6. ITIL Version 3 Foundation, ISEB October 2007
40. SAFe® 5 Agilist, Scaled Agile Inc
37. Service Integration Manager, EXIN
30. ITIL 4 Foundation, PeopleCert
36. Cloud Computing Foundation, EXIN
26. Sofigate Foundation, Sofigate
31. SIAM Professional, EXIN
5. PRINCE2 Foundation, APMG March 2006
18. COBIT Foundation, ISACA
Certificate in IT Service Management
27. SIAM Foundation, EXIN
21. MOF Foundation, EXIN
Jættehøjen 8 | 3600 Frederikssund
ITIL V2 Manager & ITIL V3 Expert
ITIL Foundation Certificate
Prosci Change Practitioner
priSM Institute
Foundation Certificate
PRINCE2 Foundation
VeriSM Foundation
Certificate in IT
COBIT Foundation
SAFe® 5 Agilist
Native Fluent
Danish English
ITIL V3
CISP

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