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(Aggiornato% updatedDate%)IT Senior Consultant
Milano, MI, Italia
Nativo Italian, English, Spanish
- Network
- Virtual Machine
- Wintel Server
Competenze (34)
LEADERSHIP SKILLS
MS OFFICE
MS OFFICE 2000
EXCHANGE
MS EXCHANGE
OFFICE 2000
REMEDY
LAN
NETWORKING
TECHNICAL SUPPORT
Active Directory
MAINTENANCE
MICROSOFT OFFICE
IT Support
TRADING
Strategic planning
CCNA
Cisco
VOIP
Internal Controls
Network Administration
TRANSLATE
ASSOCIATE
RESOURCE UTILIZATION
LOGGING
TRADEMARK
OPERATIONS
NETWORK SECURITY
TÉLÉPHONES
BUSINESS OPERATIONS
FIREWALLS
WIRELESS
EXCELLENT COMMUNICATION SKILLS
LOTUS NOTES
Riassunto
systems development. Experience conferring with employees and management
to address problems with internal controls and procedures negatively impacting
business operations. Focused on reducing costs, streamlining processes and
maximizing resource utilization.
Esperienze professionali
SENIOR CONSULTANT
UniCredit
2017-01 - Presente
Italy
Teamwork: works well with team locally and at remote offices; shares knowledge
and is seen as someone to go to for help; contributes in weekly peer meetings
Problem solving and decision making: demonstrates a sense of urgency; takes
ownership of problems and follows temporary fixes with permanent solution;
finds creative solutions. Improves processes and introduces superior technology
Senior Level Technical Support Specialist with 15+ Years of overall experience.
Expertise in Server/Laptop/Desktop support, remote access support, hardware
and software support, market data/trading platforms and knowledge of LAN/Networking. Excellent communication skills, team oriented and dedicated
professional. Provide leadership towards Application management competency
(Level 1 and 2 on application like Murex, Trademark IQbond, Kondor),
Responsible to deliver Application lifecycle management of respective
applications. experience as an SQL Server DBA in an Enterprise Environment
and strong analytic and decision making abilities.
• Successfully led key projects which resulted in positive outcome
• Provided effective demonstrations of alarm systems so that customers
understood how to use each feature.
Teamwork: works well with team locally and at remote offices; shares knowledge
and is seen as someone to go to for help; contributes in weekly peer meetings
Problem solving and decision making: demonstrates a sense of urgency; takes
ownership of problems and follows temporary fixes with permanent solution;
finds creative solutions. Improves processes and introduces superior technology
Senior Level Technical Support Specialist with 15+ Years of overall experience.
Expertise in Server/Laptop/Desktop support, remote access support, hardware
and software support, market data/trading platforms and knowledge of LAN/Networking. Excellent communication skills, team oriented and dedicated
professional. Provide leadership towards Application management competency
(Level 1 and 2 on application like Murex, Trademark IQbond, Kondor),
Responsible to deliver Application lifecycle management of respective
applications. experience as an SQL Server DBA in an Enterprise Environment
and strong analytic and decision making abilities.
• Successfully led key projects which resulted in positive outcome
• Provided effective demonstrations of alarm systems so that customers
understood how to use each feature.
Senior IT Consultant
Wipro Technologies
2010-01 - 2017-01
Clients Project Management Wipro/Takeda
Experiences, duties and responsibilities: I was involving in Takeda project as
part of Network Team for implementation of Data Centre in Meerbusch and
Dusseldorf (Germany) I been working with technical lead and closely with the project manager, also with the team of engineers to deliver complex solutions,
Data Centre Infrastructure and Network solution to comply with Client network
requirements. Provide onsite network performance, third level of troubleshooting
support LAN, WLAN and WAN networks. I learn how to configure and troubleshooting with Cisco Nexus Switch 2K, 3K, 5K, 7K
Clients Project Management Wipro/Colgate Experiences, duties and responsibilities:
Implementation of VOIP at Colgate account in Anzio (Italy) I been collaborate for
this project with my others colleagues to deliver high quality of service.
I acquire knowledge to prepare and configure the Cisco phones, configuration of
the call manager, i been trained to train all the Users in Anzio how to use the
new Cisco Phones. Intercommunicate with Italian people and translate in English, and much more.
Clients Project Management Wipro/Hospira.
Experiences, duties and responsibilities:
PC/Laptop/Server refresh of Milan, Naples, Dublin, London Madrid etc. Always to make sure the User was satisfied of the new machine and provide excellent
service to the customer.
SCCM (Microsoft System Center Configuration Manager) installing,
configuration management and troubleshooting and reports (Client & Server) also using PowerShell, SQL queries.
Network environment; Routing and Switching (configuration, troubleshooting,
Network monitoring, Service Provider Networking, Wireless LAN, Network
Security, Data Centre/Storage Networking Other Experiences Refresh of Call
Manager and Cisco IP telephones for Liscate and Naples.I am able to configure
Cisco IP phones and also troubleshooting in the Cisco call manager. Also I was
involved in the LAN refresh for Liscate plant and Naples site.
Desktop Support Analyst, duties include, maintenance of the network, Server,
Backup, Call Manager, SCCM client, Software and Hardware issue, and much
more, also I am flexible work including travelling to client's locations supporting
customers and providing excellent service working to tight SLA.
Experiences, duties and responsibilities: I was involving in Takeda project as
part of Network Team for implementation of Data Centre in Meerbusch and
Dusseldorf (Germany) I been working with technical lead and closely with the project manager, also with the team of engineers to deliver complex solutions,
Data Centre Infrastructure and Network solution to comply with Client network
requirements. Provide onsite network performance, third level of troubleshooting
support LAN, WLAN and WAN networks. I learn how to configure and troubleshooting with Cisco Nexus Switch 2K, 3K, 5K, 7K
Clients Project Management Wipro/Colgate Experiences, duties and responsibilities:
Implementation of VOIP at Colgate account in Anzio (Italy) I been collaborate for
this project with my others colleagues to deliver high quality of service.
I acquire knowledge to prepare and configure the Cisco phones, configuration of
the call manager, i been trained to train all the Users in Anzio how to use the
new Cisco Phones. Intercommunicate with Italian people and translate in English, and much more.
Clients Project Management Wipro/Hospira.
Experiences, duties and responsibilities:
PC/Laptop/Server refresh of Milan, Naples, Dublin, London Madrid etc. Always to make sure the User was satisfied of the new machine and provide excellent
service to the customer.
SCCM (Microsoft System Center Configuration Manager) installing,
configuration management and troubleshooting and reports (Client & Server) also using PowerShell, SQL queries.
Network environment; Routing and Switching (configuration, troubleshooting,
Network monitoring, Service Provider Networking, Wireless LAN, Network
Security, Data Centre/Storage Networking Other Experiences Refresh of Call
Manager and Cisco IP telephones for Liscate and Naples.I am able to configure
Cisco IP phones and also troubleshooting in the Cisco call manager. Also I was
involved in the LAN refresh for Liscate plant and Naples site.
Desktop Support Analyst, duties include, maintenance of the network, Server,
Backup, Call Manager, SCCM client, Software and Hardware issue, and much
more, also I am flexible work including travelling to client's locations supporting
customers and providing excellent service working to tight SLA.
SENIOR IT ANALYST
Computer Sciences Corporation
2007-01 - 2010-01
Experiences, duties and responsibilities:
Responsible for providing quality support (1st, 2nd, and 3rd line). dealing with Networking issues, Windows XP and Microsoft Office2003, Lotus Notes
configurations, Active Directory, groups, policy, SAP, secure IDs, Remedy call
logging and all general software problems providing technical troubleshooting.
Responsible for providing quality support (1st, 2nd, and 3rd line). dealing with Networking issues, Windows XP and Microsoft Office2003, Lotus Notes
configurations, Active Directory, groups, policy, SAP, secure IDs, Remedy call
logging and all general software problems providing technical troubleshooting.
NETWORK SECURITY ENGINEER
Convenient
2004-01 - 2007-01
UK
Experiences, duties and responsibilities:
Set up, ran, and co-owned an I.T Company; I was responsible of the Networking
Technology side of it, provided solution to help client find the best way to solve
problem and management of software/hardware repair.
I provided equivalent to 2nd and 3rd line assistance with user IT desktop support and advice as well as network management, servers, firewalls etc.
Other experiences
Network Support/Engineer consultant to work on client site providing
maintenance, support and upgrades to complex infrastructures.
Experiences, duties and responsibilities:
Set up, ran, and co-owned an I.T Company; I was responsible of the Networking
Technology side of it, provided solution to help client find the best way to solve
problem and management of software/hardware repair.
I provided equivalent to 2nd and 3rd line assistance with user IT desktop support and advice as well as network management, servers, firewalls etc.
Other experiences
Network Support/Engineer consultant to work on client site providing
maintenance, support and upgrades to complex infrastructures.
I.T. SYSTEM ADMINISTRATOR
2003-01 - 2004-01
Italy
Experiences, duties and responsibilities:
Business Support and Project Management, including providing operational
support solutions to I.T related issues and server's technical system
administrative support.
Account supervisor of email MS Exchange 2000/2003
I provided technical system administrative support on MS Office 2000/2003
installation and configuration of windows 98/2000/XP/NT/2003 servers'.
Experiences, duties and responsibilities:
Business Support and Project Management, including providing operational
support solutions to I.T related issues and server's technical system
administrative support.
Account supervisor of email MS Exchange 2000/2003
I provided technical system administrative support on MS Office 2000/2003
installation and configuration of windows 98/2000/XP/NT/2003 servers'.
IT SUPPORT ENGINEER
Radio Milano international
2001-01 - 2003-01
Milano, Lombardia
Experiences, duties and responsibilities:
Lead officer in charge of backup, recovery, maintenance of Network & Security
department (including configuration of firewall and switch).
I provide support of hardware and software, network issue, backup, recovery,
server maintenance, network and security department (configuration firewall and switch), which gave me the skills of managing and training the future staff of this
medium business around 90 workstations and 20 servers.
Experiences, duties and responsibilities:
Lead officer in charge of backup, recovery, maintenance of Network & Security
department (including configuration of firewall and switch).
I provide support of hardware and software, network issue, backup, recovery,
server maintenance, network and security department (configuration firewall and switch), which gave me the skills of managing and training the future staff of this
medium business around 90 workstations and 20 servers.
Esperienze formative
High School Diploma
Italian Scuola Santa Maria
2024-04 - 2024-04
Certificate
London College
2020-05 - 2012-01
High School Diploma
Bournemouth Collegiate School
2020-05 - 2010-01
Diploma in I.T.
Istituto Tecnico Industrial
2020-05 - 2001-01
Certificazioni
CCNA