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(Aggiornato% updatedDate%)IT Project Manager
Odense, Danmark
Nativo Danish, English, German, Fluente Svenska, Debutante Russian
- IT-operations and support
- IT-security
- +25 years of wide IT-experience
Competenze (46)
DISPATCHING
SERVICE DESK
Mechanical Technician
NAS
WINDOWS 7
HELIX
SYSTEMS SECURITY
OPERATIONS
PRINTERS
MAINTENANCE
CABLING
REMEDY
WINDOWS SERVER 2003
MICROSOFT POWERPOINT
WORKFLOW
EXCHANGE
AUDIT
SMS
ITIL
SATISFACTION
AUDITS
PROJECT MANAGER
ASSET MANAGEMENT
SHIPPING
IT Project Management
DOCUMENTATION
IT Project Manager
INVENTORY
NETWORKING
SERVICE LEVEL AGREEMENT
Network Administration
POWERPOINT
DNS
INTRANET
AUTOCAD
AUTO CAD
Autolisp
Kanban
CAD
LOGGING
Scrum
HUMAN RESOURCES
CSI
HR
SALES SUPPORT
Virtualization
Riassunto
Claus has almost 30 years of experience as a professional IT consultant.
For the past almost 7 years he has worked at Nordea - lately as an IT project manager, and he has
experience from large companies in the financial and shipping business as well as the pharmaceutical
industry.
He has extensive experience in collaboration with many stakeholders - both national and international
partners and has completed negotiations with the operating and system suppliers and external outsourcing
partners. He has participated in large scale software development and deployment in an international and
agile working environment, securing sufficient human resources, hardware, environments and
infrastructure. He has been planning, moving and commissioning of IT workplaces, IT systems and
peripheral computer equipment on a large scale, from existing locations to new, as well as travel to very
distant destinations to solve IT-related challenges, where the local IT competence have not been sufficient
to solve the task.
Claus is extremely well-liked and has very good references at Nordea. His joy and fascination working with
IT is to be found in advising, communication and support, where the daily contact with customers and uses,
a more efficient workflow in companies and the global communication aspect represents a great
professional satisfaction for him.
As a person Claus sees opportunities rather than limitations, he is persistent and patient, and he keeps the
analytical overview. Humor is an obvious partner for him, and he is to be found "on the bright side of life".
Competences:
IT-security
• Development of IT security rules and policies according to The Information Security Forum (ISF)
Standard of Good Practice for Information Security.
• Wide knowledge of legislation and best practice concerning the employee's and the company's
rights and duties within IT security.
• Coordinator of internal IT audits done by A.P. Moller - Maersk Group IT Security and external IT
audits done by KPMG.
• Coordinator for subsidiaries and internal IT audits by A.P. Moller - Maersk Group IT Security, as well
as external IT-audits by KPMG.
• Developing and testing of the Disaster Plan and the preparation of Risk Analysis.
• Reporting to top management of vulnerabilities and patch level, e-mail spam, the number of
viruses blocked etc., using Secunia's Corporate Software Inspector (now Software Vulnerability
Manager) and Foundstone by McAfee.
• Awareness IT-security campaigns, like credit card-size guides for traveling, IT security leaflets,
mouse pads and the default desktop wallpapers, daily tips on the intranet, etc.
• Definition of exception rules and policies for Blue Coat ProxySG and Content Filtering of the
Internet.
• Sparring partner for top management and IT management in relation to IT security strategy and
procedures.
Project management and implementation
• Large scale software deployment in collaboration with hundreds of colleagues - planed and
hotfixes. Securing human resources, infrastructure, environments and hardware.
• Securing a stable environment for Skype for Business at vendors in several locations in India.
• Test, upgrade and roll-out of software.
• Proactively reveal hard- and software at relocation/renovating the premises, including upgrading
"forgotten" old servers, networking equipment, cabling and other peripherals on Windows and
OS/2, and network dependency, fallback plan, kick-off meetings, etc.
• Upgrade of 1000+ laptops and VDI's to Windows 10 in the Nordics, Poland and India - hereby
securing the SCCM Software-packages were upgrading accordingly and in due time.
• Roll-out of 200+ Lexmark MFP printers on VPSX and Follow Me all over Denmark.
• Develop and implementation of information screens in Nordea's headquarters, based on IP driven
Black Box digital signage solutions.
• Designing and implementing new Vessel-IT setup - server/client onboard vessels.
• Monitoring communication costs for vessels and reporting of same.
• Secunia Corporate Software Inspector (CSI), ITIL Foundation, RSA SecurID, Blue Coat ProxySG,
McAfee ePolicy Orchestrator, Microsoft Application Virtualization (formerly SoftGrid).
• Roll-out of Office 365 and SharePoint.
• Roll-out of Office 2007 incl. making of instructional videos for users, external mail hosting by
Google Apps, Unified communications and Software License Management.
• Configuration of remote PC's - home PC's and laptops.
• Printer consolidation - from 300 + printers to about 45 multifunction printers.
• In- and outsourcing of IT-projects.
• Major construction projects in the process industry and printing industry.
Network
During Nordea's renovation of 2500 IT workplaces from 2013-2015 Claus has gained experience with:
• Planning of switches in the switch stack including how the individual ports/switches are configured
to different networks/IP-ranges.
• Rules and best practice for how to patch in a cross-field, as well as markup of cables, panels and
active equipment.
• Allocate Cisco Access points and ensured that they are configured.
• Selection of cable types to the workplaces as well as for patching in Crossfield.
• Has worked closely with the network department about cabling and installation of new network
equipment.
• Has solid knowledge of the Cisco Catalyst 4056 and Cisco Catalyst 3850, TP-Link, etc.
• Telephony Planning, analog and IP-telephony, including Genesys, and Lync/Skype for Business.
From previous projects have obtained knowledge of:
• Network administration - and knowledge of most network technologies.
• Configuration of switches and NAS setup.
Documentation, development and maintenance
• Expanding and documentation of existing patch closets and network equipment.
• Maintain Vessel-IT handbook - user manuals, best practices, IT-security and general guidelines
onboard vessels.
• Policies and strategies, as well as guides, manuals and other documentation.
• Service Level Agreement (SLA) and Operating Level Agreements (OLA).
• Solutions in IT Service Management System and knowledge sharing.
IT Operations, support & administration
• Identity Access Management.
• User Administration in AD and access rights on network shares, email and intranet.
• Upgrading from UNIX and DOS to Windows NT, 2000 and XP and Windows 7-10.
• Remote and on-site 1st, 2nd and 3rd line support, including foreign subsidiaries as well as onboard
vessels worldwide in Danish, English and German language.
• Antivirus administration, patch management and perimeter security.
• Head of Service Desk with 8 employees and the IT operations manager's "right hand".
• Daily IT operations including backup and surveillance.
• Dispatching and prioritizing of tasks as well as follow-up and escalations.
• Prepare operation procedures, SLA and OLA.
• Instruction and communicating various IT-related subjects.
• VIP-support for Board of Directors, top management and business critical users.
• Test, troubleshoot and setup of various hardware and software.
Esperienze professionali
2021-01 - 2021-01
Technologies: PowerPoint, MS Project, Office and Teams.
2017-01 - 2020-01
Application in an agile organization using Scrum, Kanban and SAFe.
IT Service Management:
Change Coordinator in Remedy and Helix - change requests, workorders, incidents and asset management. Ticket handling, documentation and collaboration in JIRA, Confluence,
Microsoft Teams, SharePoint, Yammer and Skype for Business.
Single Point of Contact - Fast tracking and escalations from the Core Banking Program
towards Group IT - using my large network in Nordea as well as experience from previous
employments.
Setup and participating in war rooms for serious problems and incidents
Supporting compliant end-user access and access to Business Applications for IT
developers and other team members in the Nordics, Poland and India. Participating in large scale software development and deployment (planed and emergency hotfixes)
securing hardware, environments, infrastructure and human resources from the rest of the organization. Privileged Access Management (PAM) in CyberArk.
Infrastructure Service and Operations:
Ensuring Windows Server, Linux Server, Mainframe Services, Database Services, Batch
Services, Load Balancer Services, Monitor and logging Services as well as Application
Hosting Services for the Program.
Technologies: Remedy, Helix, JIRA, Confluence, Microsoft Teams, SharePoint, Yammer and Skype For
Business. CyberArk, software deployment, Scrum, Kanban and SAFe and compliance.
nedergaard.it
2015-01 - 2017-01
Active Directory - add, move and delete objects.
Privileged Access Management (PAM) in CyberArk.
Mailbox and distribution list administration in Exchange.
Administration of Teams and Skype for Business.
Remedy - workorders, incidents and asset management.
Share administration in Windows and Hitachi NAS Platform.
Citrix and RACF/Mainframe administration.
User Administration of hundreds internal applications in collaboration with colleagues in User Administration in Nordea in then Nordics, Poland and India.
Technologies: SCCM, Active Directory, VPSX, ITIL Foundation, Remedy, 1st. line support, 2nd line support,
3rd line support, Splunk, RACF, Citrix.
2013-01 - 2015-01
weekends over a two-year period. This included reveal hard- and software, upgrading
"forgotten" old servers, networking equipment, cabling and other peripherals on Windows
and OS/2, and network dependency, fallback plan, kick-off meetings, etc.
Coordinate activities during relocating up to 180 IT workplaces over a weekend including
coordinate blue- and white collars like network people, electricians, etc. and when to shut down and startup electricity and network equipment.
Physical secure Nordea's network equipment that was at a construction site while the renovation took place.
Installation and setup of approx. 200 network switches on Nordea's two head offices in Høje Taastrup and at Christianshavn, performed outside normal working hours.
Migrating IT-equipment from old to new domain, including resolving the challenges that
occur when you change the IP range on new and old IT equipment, servers and printers - on Windows and OS/2 platform.
Coordinate the relocation of 550 IT workplaces from on head office to another, including
servers, printers etc. as well as moving an entire IP range to minimize error.
Develop standards and best practice on how to patch in a cross-field, as well as markup of cables, panels and active equipment. Selection of patch closets and cable types.
Develop and implementation of information screens in Nordea's headquarters, based on
IP driven Black Box digital signage solutions.
Roll-out of 200+ Lexmark MFP printers on VPSX and Follow Me all over Denmark.
Technologies: SCCM, Active Directory, VPSX, Cisco, ITIL Foundation, Remedy, 1st. line support, 2nd line
support, 3rd line support.
nedergaard.it
2012-01 - 2013-01
Close and effective cooperation with IT developers in Denmark, Netherlands and Russia on
testing, improvement and validation of software.
Training of sales and service partners worldwide.
Documentation and user guides.
Sales support for internal and external vendors.
Software installation at the customer's sites.
Migration of email and data to Office 365 and SharePoint.
Maintenance and operation of internal and external servers.
Technologies: Windows Server 2003, Office 365, SharePoint, TeamViewer, IT operations and maintenance.
2010-01 - 2011-01
worldwide.
Building of NAS setup aboard ships -- including backup to the company's servers at very
thin, expensive and unstable lines and distribute data and software for the ships.
Crew training at seminars, aboard ships and externally.
Maintain Vessel IT Handbook includes best practices, user manuals, IT security and guidelines on board as well as inventory lists of hardware and software.
Communication costs for monitoring and reporting of the same to the management.
Onsite support aboard the ships under very difficult conditions, both geographically and linguistically.
Building of new server-and network-setup aboard ships.
Technologies: TeamViewer, VSAT, Iridium, Inmarsat, Fleet 77, Dualog, 1st. line support, 2nd line support.
nedergaard.it
2005-01 - 2009-01
to A.P. Moller - Maersk's internal IT security rules.
IT security
Development of IT security rules and policies
Coordinator of internal & external IT audits done by A.P. Moller - Maersk Group IT
Security and KPMG
Developing and testing of the Disaster Plan and the preparation of Risk Analysis
Reporting to top management of vulnerabilities and patch level, e-mail spam, the amount of viruses blocked etc., using Secunia's CSI and Foundstone by McAfee
IT-security awareness campaigns via intranet on Danish, English and Russian, by local
education, leaflets etc.
Exception rules and policies for Blue Coat ProxySG and Content Filtering of the Internet
Sparring partner for top management and IT management in relation to IT security
strategy and procedures
IT Operations & Support
Head of Service Desk with 8 employees and IT operations manager's "right hand"
Daily IT operations, including backup and monitoring routines
Development of operating procedures, SLA and OLA
Description of an IT-user - from creation, to change of department and termination
Instructing and communicating various IT-related issues
Remote and on-site support incl. subsidiaries in German and English language
Personal support for top management and other VIP users
Troubleshooting, installation and setup of hardware and software
Virus and malicious software prevention, detection and elimination
Prioritizing of incidents, following-up and escalating
Removal of illegal or unlicensed software, and offering a legitimate alternative
Information about IT-related problems via intranet and e-mail
Hardware and software procurement.
Project Management
Implementing a role-based access system in collaboration with the HR-department
McAfee ePolicy Orchestrator, Secunia Corporate Software Inspector (CSI), RSA SecurID,
ITIL, Blue Coat ProxySG, Office 2007 and other software and hardware deployments
Mail hosting by Google Apps, Software License Management and Printer consolidation
Raised the general IT security level from "not satisfying" to "very satisfying" for the entire
Yard Group in Denmark, Germany and the Baltics and management and A.P. Moller -
Maersk Group IT was very impressed.
Technologies: McAfee ePolicy Orchestrator, ITIL Foundation, Blue Coat ProxySG, RSA SecurID, Software
license management, Secunia's CSI and Foundstone by McAfee, Active Directory.
nedergaard.it
2004-01 - 2005-01
Server surveillance and backup.
Developing of an IT Service Management Tool in Microsoft Access.
Technologies: Ghost, SMS (SCCM), Active Directory. Exchange
2000-01 - 2004-01
undocumented or unsupported by the vendor, often validated or difficult in other ways as
well as VIP support.
In the control group for implementing Remedy of Remedy IT Service Management Tools according to ITIL Foundation.
Technologies: SMS, SCCM, Remedy, Active Directory, Drive Image, Exchange, ITIL Foundation.
1998-01 - 2000-01
Windows.
Education of colleagues in use of AutoCAD.
Programming in AutoLISP for AutoCAD.
Technologies: AutoCAD, AutoLisp, Exchange, Windows, Office, DOCS Open document management
system.
nedergaard.it
Esperienze formative
2005-01 - 2008-01
2021-05 - 2003-01