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(Aggiornato% updatedDate%)IT Leader, Operations
København, Denmark
Nativo English
- Project/Program Management
- Global IT Operations
- ITIL Service Management
Competenze (14)
SATISFACTION
OPERATIONS MANAGER
IT Infrastructure
CONTRACTS
Release Management
IT Support
COACHING
SERVICE DESK
ServiceNow
CHRYSLER
Citrix
NOVELL
CNA
MBA
Esperienze professionali
Consultant/Owner
MUNT
2012-01 - Presente
DK)
IT Consulting Service provider for Management and Infrastructure services. Contracts including
IT Consulting Service provider for Management and Infrastructure services. Contracts including
Change and Release Mgmt
Pandora
2018-01 - 2019-01
Service Desk responsible.
Lecturer
Copenhagen Business School
2016-01 - 2018-01
(Copenhagen, DK)
• MBA Course "Work, Technology and Management in Creative Business"
• MBA Course "Work, Technology and Management in Creative Business"
Cloud and IAM Project Management
Nordea
2017-01 - 2018-01
Implement Cloud based system
Flying Tiger
2018-01 - 2018-01
DK)
Infrastructure sourcing strategy
* Sourcing strategy for Global IT Infrastructure
Infrastructure sourcing strategy
* Sourcing strategy for Global IT Infrastructure
Leo Pharma
2016-01 - 2017-01
DK)
Service Management
* Improving Global Service Desk and on site support
Service Management
* Improving Global Service Desk and on site support
OSM Crew Management (Cyprus)
2015-01 - 2016-01
Technology consultant
• Global Technology Road Map
• Global Technology Road Map
Global IT Operations Manager
TORM
2010-01 - 2012-01
(Hellerup, DK)
A leading product tanker and dry bulk company, running a fleet of approx. 160 vessels.
Department of 15 people delivering Service Desk, Client and infrastructure Services to 600 staff in 5 Offices globally.
Achievements:
• Define Strategy and Roadmap for Global Infrastructure.
• Praised by CEO as a Silo breaker.
• Established Global Service Desk and support Organization
• 30% improvement in Customer and Staff satisfaction survey results.
A leading product tanker and dry bulk company, running a fleet of approx. 160 vessels.
Department of 15 people delivering Service Desk, Client and infrastructure Services to 600 staff in 5 Offices globally.
Achievements:
• Define Strategy and Roadmap for Global Infrastructure.
• Praised by CEO as a Silo breaker.
• Established Global Service Desk and support Organization
• 30% improvement in Customer and Staff satisfaction survey results.
Head of IT
MÆRSK
2008-01 - 2010-01
DK)
Providing safety and support services at sea. Towage, marine related services and salvage and emergency response
Management of 6 regional Managers and Outsoucing Partner supporting 4,000 staff on Vessels & 40 Offices
Achievements:
• Development and implementation of IT roadmap
• Renegotiate Outsouring contract
• Improvements in SLA's for Global Services.
• Roll out of new Client infrastructure.
Providing safety and support services at sea. Towage, marine related services and salvage and emergency response
Management of 6 regional Managers and Outsoucing Partner supporting 4,000 staff on Vessels & 40 Offices
Achievements:
• Development and implementation of IT roadmap
• Renegotiate Outsouring contract
• Improvements in SLA's for Global Services.
• Roll out of new Client infrastructure.
Regional IT Manager (CIO) - IT Operations & Support
Mercedes-Benz Scandinavia
2003-01 - 2008-01
DK)
Scandinavian performance centre providing IT services to Mercedes-Benz and Chrysler Importer and Dealerships
Leading 15 staff in Denmark and Sweden working closely with HQ (Stuttgart) and Outsourcing Partners.
Achievements:
• Remember of Pan European ITIL leadership team
• Implement Dealer Management System
• Insourcing of Service desk and Data center, reducing cost and improving delivery.
Scandinavian performance centre providing IT services to Mercedes-Benz and Chrysler Importer and Dealerships
Leading 15 staff in Denmark and Sweden working closely with HQ (Stuttgart) and Outsourcing Partners.
Achievements:
• Remember of Pan European ITIL leadership team
• Implement Dealer Management System
• Insourcing of Service desk and Data center, reducing cost and improving delivery.
Global IT Infrastructure and Support Manager
GNNetcom
1999-01 - 2003-01
DK)
A global leader in intelligent audio solutions that let you hear more, do more and be more than you ever thought possible.
IT organization of 10 people responsible for the service and support of 250 users in 13 countries across EMEA/APAC.
Achievements:
• Created Global IT Support organization,
• Established procedures for Global Support
• Defined Standards for Client and Infrastructure
COURSES & EDUCATION:
Leadership and Management Training:
* Mercedes-Benz Leadership,
* Mærsk Management Training,
* Coaching for Leadership
Project Management:
* Prince2,
* Scrum,
* IBM Project Management
Technical:
• Microsoft certified (MCP)
• Domino certified (CLP)
• Novell Certified (CNA)
• Citrix
Service Management:
* ITIL Management certified
* CoBIT certified
* SIAM
A global leader in intelligent audio solutions that let you hear more, do more and be more than you ever thought possible.
IT organization of 10 people responsible for the service and support of 250 users in 13 countries across EMEA/APAC.
Achievements:
• Created Global IT Support organization,
• Established procedures for Global Support
• Defined Standards for Client and Infrastructure
COURSES & EDUCATION:
Leadership and Management Training:
* Mercedes-Benz Leadership,
* Mærsk Management Training,
* Coaching for Leadership
Project Management:
* Prince2,
* Scrum,
* IBM Project Management
Technical:
• Microsoft certified (MCP)
• Domino certified (CLP)
• Novell Certified (CNA)
• Citrix
Service Management:
* ITIL Management certified
* CoBIT certified
* SIAM
Esperienze formative
BA (Hons) in Economics
City of London
1992-09 - 1995-06
BTec in Business Studies
Salisbury College
1988-09 - 1990-06
Certificazioni
Microsoft certified
MCP
Novell Certified (CNA)
(CNA)
Novell Certified
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