ICT professional with focus on ITSM. Hyvinkää, Suomi

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ICT professional with focus on ITSM.

Hyvinkää, Suomi

Nativo Finnish, Russian, Intermedio English

  • TOGAF Architecture
  • Project Management
  • IT Service Management

Competenze (19)

Change Management

CUSTOMER SUPPORT

OPERATIONS

Incident Management

TECHNICAL SUPPORT

MBA

ITIL

DEPLOYMENT

MAINTENANCE

Solution Owner

PROTOTYPE

PRODUCT DEVELOPMENT

INTEGRATION

INTEGRATOR

BUSINESS REQUIREMENTS

TECHNICAL DESIGN

APPLICATION DEPLOYMENT

PROTOTYPING

SYSTEMS MANAGEMENT

Riassunto

Long-term ICT professional with focus on Service Management. Ilja has worked with on-premises and cloud technologies and keeps things organized. Enjoy working with people and trying new ways to get things done.

Esperienze professionali

Integrated Service Manager
IBM

2017-04 - 2019-11

Team Leader, OpenMobile Asia Pacific Pte Ltd.
Operational responsibility for named customer Team leader of mobile application development
outsourced environments as lead IT Service team in Singapore (9 months)
Manager. The main customer is a Finnish airline
company. Supervisor of the international and Achievements: Successful deployment of Value-
geographically decentralized team. Part-time Added Services (VAS) services in Southeast
project manager for on-premises infrastructure Asian countries.
(3-5 FTEs) from initiation to closure phases.
Service Delivery Manager
IBM

2008-12 - 2014-12

Customer Support
Providing IT infrastructure services for customer Network Administration (Windows, Exchange,
developing common information systems Sun Solaris)
required for pension insurance on public and Customer Training
private sectors with responsibilities related
IT Specialist
IBM

2004-08 - 2008-12

Lindström Group Web hosting team-leader
Leading the development of the infrastructure Application deployment, testing and production
service strategy and technical roadmap using environment support the on-prem infrastructure and on MS Azure
System & Test Specialist
Meridea Financial

2003-01 - 2004-08

the product backlog and prioritize requirements Software
to meet business requirements. Working closely Product development and test environment
with vendors to deliver value for services. maintenance and application installations as a
member of the DevOps team
Achievement: Significant improvement in Change Management process. Achievements: Automation of product
development and test environment installations
TeamLeader, Testing and Technical Support Team
OpenMobile Finland Ltd

2000-10 - 2001-12

Service Availability Manager, IBM OpenMobile Finland Ltd.
Improving the usability of IT services on-prem & Design and development of mobile applications for
cloud environments. Main responsible for telecom companies in Europe & Asia
incident management and availability KPIs for
Programmer, ZTango
com Ltd

1998-06 - 2000-01

Project Worker, Häme UAS

1998-06 - 2000-01

Services Prototyping of recruit service for students
Application functional, technical design
MBA ITSM PM PO
Long-term ICT professional with focus on Service Management. Ilja has
worked with on-premises and cloud technologies and keeps things
organized. Enjoy working with people and trying new ways to get things
done.

+358 40 559 3126 iljab@iki.fi LinkedIn: iljab

Esperienze formative

MBA
HELIA University of Applied Sciences

2012-01 - 2016-01

Bachelor's Degree
HELIA University of Applied Sciences

2004-01 - 2007-01

Certificazioni

ITIL 4 Foundation

2020-03

Garage Method for Cloud Advocate

2020-03

TOGAF Foundation

2020-02

Associate Project Manager

2016-11

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