Erfaren IT-leder Hørsholm, Danmark

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Erfaren IT-leder

Hørsholm, Danmark

Nativo Danish, English, Intermedio Norwegian, Debuttante Svenska

  • Drift og support af IT-infrastruktur og IT-applikationer
  • +15 års erfaring med ledelse af IT specialister
  • Netværk
Contatto

Competenze (41)

CUSTOMER SERVICE

HELP DESK

FLEET MANAGEMENT

CUSTOMER SUPPORT

DISASTER RECOVERY

PROJECT MANAGER

OPERATIONS MANAGER

Telecom

OPERATIONS

COMPUTER VISION

STRATEGY PLANNING

OPTICAL

SERVICE DESK

BUDGET

CCNA

OPENCV

Recruitment

System Integration

Python

VOIP

SDH

CONTINGENCY PLANNING

AC

VM

BUSINESS CASES

BUSINESS DEVELOPMENT

PERFORMANCE MANAGEMENT

P/L

PRODUCT DEVELOPMENT

PHP

PROCESS AUTOMATION

SCRIPTING

PROCESS IMPLEMENTATION

SDM

COACHING

Change Management

SALES ENGINEER

DXC

BGP

Perl

DSC

Riassunto

With a broad knowledge within management and IT infrastructure, I have in my career
worked as with setting up technical organisations for support and operations of IT-
solutions and network-infrastructure, both in the role as Manager and as Project
Manager.

Management: I have experience with management of technical staff, creating team
spirit and a winning team that delivers "best in class" performance. I accomplish this
by communicating the strategy and creating images in which the staff can visualize
their success. I have set-up and developed organization for internal and external
technical support and for operation of different kind of IT-infrastructure.

Business: I have used market analyse and dialogue with customers when designing and
implementing new services to complement the existing portfolio. An important element
in any company is the internal business processes.
I have experience in analysing, design, optimization and digitalizing of business
processes.

IT-management:
• 20+ years as manager for IT-specialist and technical staff
• 15+ years as project manager
• 15+ years with IT operation and support in IT- and telecom business
• People Change management from acquisition and mergers
• Build up knowledge in organisation


Business development:
• 15+ years interfacing customers and customer needs
• 15+ years develop, implement and digitizing processes for services
• Business development new services
• International Support and operation
• 15+ years working with development and implementation of processes
• Responsible for development and implementation of operational processes in
Nordic countries

Technical:
• Data-center Support
• Virtualization (VM-ware, VM-Virtual box)
• IT-Support
• Service Management

Esperienze professionali

Freelance
Freelance

2019-01 - Presente

Datacenter service Manager DXC
Mercedes

2021-08 - 2021-12

2021 Aug-Dec • Infocare: Datacenter service Manager DXC for Mercedes 2021 Sep-sep • Infocare: Response to tender 2020 Feb- • Knowledgeboard: WEB-page front-end, back-end, javascript.
2019 Nov • Detection is based on image recognition, AI and data processing (openCV, Python
Nordic Support manager/Project Manager
Fleetcomplete

2017-01 - 2019-01

• Day-to-day management of Nordic support organisation • Coaching, training, raise competence level in support organisation • Aligned procedures in respect to ITIL framework guidelines • Automation and digitalization support processes • Providing response to RFQ • Project Manager: Implement customer solutions for Fleet Management • Designing individual customer solutions • Work-processes, analyse, document, implement • Project Manager: Implement customer solutions • Project Manager migrate customers to Cloud solution • Design solution from migration, front-end back-end Staff: 5 persons. Customer support Denmark, Customer support Norway Results: Established a Nordic support organisation with high competence and high team spirit.
Project Manger Migration of customers from obsolete solution/platform to Cloud based service. PM on several delivery project for customer solutions Cleaned up product/service and deliver process, scalability
Studerende
Data security (ECTS 7,5)

2016-01 - 2016-01

DTU Education: IT & Network security (ECTS 5)
Technical Director
Jaynet

2013-01 - 2015-01

• Day-to-day management of technical organisation • Project Manager: Design and implementation of IT infrastructure • Project Manger Build-out and optimize server park and virtualized environment (VM-ware) • Respond to RFQ, pricing products and services • Responsible for IT department • Optimize and digitalize business processes • Develop and implement cloud services • Finance, budget, business cases and profitability analyses • Data centre (compute, storage, network, backup, security, AC and aux) • Security implement and optimize rules and procedures • Disaster recovery, contingency planning • Project Manager nationwide fibre- and IP network, microwave network, customer migration • Process implementation and optimization in accordance with ITIL framework Assignments: Day-to-day operation. Project Manager: various projects Optimize production of services, software services (SaaS) Implement ITIL, Contingency planning, Staff: 22 persons. Departments, Help Desk, field service, engineering, NOC operation, IT consult Results: Changed organisations to support being a system integration supplier, to deliver larger and more complex solutions.
Completed project: Server cluster expansion, fiber network, migration of voice customers Customer satisfaction increased by 5%. Increased availability on IT services and network services. Increased score for employee satisfaction. Optimization/re-new production platforms. Increased sale of consultancy services +50%
Consultancy assignment
Time2Media

2013-01 - 2013-01

Business development
Service Delivery Manager
Huawei Technologies ApS

2010-01 - 2012-01

• SDM, status meetings with Telia, TDC, Telenor and Hi3G • Project Manager LTE (4G) test network for TDC and Hi3G • Project Manager upgrade 3G Mobile Core (SGSN, GGSN, and NMS • Sales consultancy services • Relation building with customers • Network availability assurance, patch management • Homologation and technical pre-sale WDM system for TDC • Upgrade Mobile Core SGSN, GGSN (Linux SuSe, MySql) NMS (Linux)
Department Manager
TDC A/S

2005-01 - 2009-01

(Song Networks was acquired by TDC) • Day-to-day management • Support & operation of Song Networks product portfolio • Operation TDC IP Core/Backbone net, upgrade and expansion • Re-align processes in accordance with ITIL • Project Manager knowledge transfer of Song Networks infrastructure • Automation, Perl/UNIX upgrading large number of nodes.
Assignments: Responsibility for the day-to-day management of the department, development of employees, presentation of management information and strategies.
Project Manager: Knowledge transfer.
Programming/scripting Perl/UNIX as part of automating working routines.
Performance management, KPI.
Staff: 16 persons: IP Backbone operations Results: Build up the knowledge level of the department in order to support the operation of TDCs IP Backbone. Improvement of operational procedures and routines.
Implementation of management reporting system
Operations Manager
Song Networks A/S

2000-01 - 2005-01

• Day-to-day management of technical organisation • Project Manager: Install voice switch, Fibernetvork, New technical site • PM migrate Euroconnect infrastructure to Song Network • Product development and technical implementation • Financial responsibility • Define and implement operational procedures, national and Nordic • Operation of Nordic network • Project Manager: Process implementation Nordic fault handling • Responsible for: Fixed voice switches, SDH network, fibre network, IT systems, Server hosting, IP network • Strategy, define and implement • Recruitment, expansion of technical staff Assignments: Day-to-day management. Improve service availability. Strategy planning and implementation. PM Nordic operation procedures, define and implement. Technical implementation of new products. Integration of technical organisations from different companies and cultures.
Staff: 49 persons, with 5 managers reporting to me. IT Department, Network Operation Center, Customer service, Delivery, Field Support, Engineering Results: Ramped-up the organisation to cover five different departments.
Nordic operational procedures and processes. Excellent customer ratings.
Implemented nationwide Network SDH and IP Project completed: Integration of EuroConnect into Song Networks, Infrastructure & staff
Project Manager
Telia Net A/S

1997-01 - 2000-01

• Project Manager nationwide radio based backbone network • Access net design (fibre and microwave) • Project manager fibre network in downtown Copenhagen Results: Implemented: Fibre network in Copenhagen and Radio-link. Copenhagen Aalborg and Copenhagen-Helsingør. To setup a new department for access-net provisioning.
Service and support Manager
NKT Elektronik/DSC Communications A/S

1992-01 - 1997-01

• Day-to-day management of Service and Project department • Develop and implement services • Strategy for services • Responsibility of service desk • Responsibility for the installation and commissioning of telecom systems • P/L responsibility • System integration Assignments: Day-to-day management, develop service concepts, provided quotations on services (support, installation and training). P/L responsible for services Results: Sales budget for services support and training 12M /yearly.
Development Engineer
DANTEC A/S

1989-01 - 1992-01

Sales Engineer
NKT Elektronik A/S

1987-01 - 1989-01

Bid management/ tender management, Sale Turn-key projects.
Development Engineer
NKT Elektronik A/S

1985-01 - 1987-01

Development of pdh optical transmission systems

Esperienze formative

Bachelor Electrical Eng
DTU (Danmarks Tekniske Universitet)

1981-08 - 1985-03

Bachelor Business Admin (HD Udenrigshandel)
CBS (Copenhagen Business School)

1987-08 - 1990-04

Certificazioni

Security+
CCNA

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