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(Aggiornato% updatedDate%)Digital Transformation Designer
Innsbruck, Austria
Nativo English, German
- UX Design
- Service Design
- Change Management and Transformation
Competenze (21)
SALES STRATEGIES
USER EXPERIENCE DESIGN
CLIENTS
MS OFFICE
UX
MAPPING
UX design
SALES CAMPAIGNS
COACHING
MICROSOFT OFFICE
Change Management
Agile
Jira
Figma
TELECOMMUNICATION
Confluence
BRANDING
LEAD GENERATION
STEERING
TRANSLATING
Scrum
Esperienze professionali
BUSINESS & SERVICE DESIGN CONSULTANT
2019-08 - Presente
(Austria) ● Service design & service innovation, providing an outside-in and human-centered perspective to uncover new business opportunities to create value for business and customers by improving business models, processes and customer experience ● Business transformation and change management, helping to embed service design thinking in organisations by developing internal capabilities with training, coaching, CX tools and methods.
● Clients: adidas, Wien Energie, Sonnen GmbH, Mercedes, A1
● Clients: adidas, Wien Energie, Sonnen GmbH, Mercedes, A1
HEAD OF SALES AND CONSULTING
More than Metrics
2017-11 - 2019-08
● On-site and virtual service design workshops, product presentations and trainings for different industries (e.g., banking and telecommunication) ● Part of external consulting projects and internal service design projects ● Consulting enterprise clients on embedding and scaling service design in organizations ● Growing and steering sales lead generation via different channels ● Implementing new customer-centered sales initiatives and creating materials for a fast-growing customer demand
ACCOUNT MANAGER
Booking.com
2015-10 - 2017-10
Innsbruck (Austria) ● Consulting Booking.com partners on online sales strategies and marketing ● Growing and steering the portfolio to support Booking.com fast growing customer demand in Austria ● Conceptualizing branding and sales campaigns on regional levels
Esperienze formative
MASTER OF ARTS IN BUSINESS
Management Centre
2013-09 - 2015-07
Master
University of Innsbruck
2009-09 - 2013-02
BSC
University of Innsbruck
2008-09 - 2012-07