Consultor Business Intelligence Barcelona, Spain

Può essere disponibile

(Aggiornato% updatedDate%)

Consultor Business Intelligence

Barcelona, Spain

Nativo English, Spanish

  • Certificados Oficiales de Qlik Sense y QlikView
  • +6 años experiencia utilizando QlikView, Qlik Sense y NPrinting
  • + 6 años de experiencia en proyectos de BI

Competenze (30)

Geo Analytics

DATA MODELING

TELEPHONE CUSTOMER SERVICE

ODAG (Qlik)

CUSTOMER SERVICE ORIENTED

TELEPHONE

BEST PRACTICES

NPrinting

OPTIMIZATION

Excel

DATA VALIDATION

WORD

CUSTOMER SERVICE

BI

MICROSOFT OFFICE

TELEPHONE SALES

QlikView

Qlik Sense

Business Intelligence

MICROSOFT WORD

INTRANET

SALES TEAM

Tableau

Visual Basic

TABLEAU SOFTWARE

HUMAN RESOURCES

RETAIL SALES

PAYMENTS

CLIENTS

DOCUMENTATION

Esperienze professionali

Team Leader - Back Office - Customer Attention
CLARO ARGENTINA

2020-01 - 2020-01

Team Leader Customer service - Long Distance Service
◦ Main Responsibilities
◦ In charge of 15 customer attention agents
◦ Solving Issues with clients
◦ Development and implementation of the area's Intranet Portal used as a Procedure Manual

01/11/2010 - 31/04/2011
Back Office - Telephone and Internet service
◦ Main Responsibilities:
◦ Solving the cases telephone agents derived from clients problems or issues with the service
◦ Generating IT tickets for solving System software suite problems.
Sales Validations - Telephone and Internet

2020-01 - 2020-01

service
◦ Main Responsibilities
◦ Data validation with clients to assure the quality of the sale
◦ Preventing possible sale fraud
Telephone Customer Service
Long Distance Service

2020-01 - 2020-01

◦ Main Responsibilities
◦ Telephone Attention for Clients of Argentina
◦ Solving on line problems
◦ E-mail response for clients consults about the service

Business Area Customer Attention for Internet and Telephone Services
Date November 2008 - September 2012
Location Cordoba, Argentina
Technologies Excel - Vantive System software Suite


Position Telemarketing Agent
Contribution
Main Responsibility:
o Telephone Sales of Internet and Telephone Service (Jazztel)
Administrative Assistant for RH SOCIO

2008-04 - 2008-06

Contribution
Main Responsibilities:
◦ Company's Data Base Administration
◦ Redacting Working Documentation
◦ Billing Clients

Business Area Human Resources
Date March 2007 - April 2008
Technologies Windows - Word - Excel


Position Administrative Manager for NOBIS
Contribution
Main Responsibilities:
◦ Creating, updating and deleting client's information
◦ Personal Customer Attention
◦ Collecting client's Payments
◦ Payment of suppliers
Administrative Assistant for CRS
Health Insurance

2005-08 - 2007-01

Contribution
Main Responsibilities:
◦ Creating, updating and deleting client's information
◦ Personal Customer Attention
◦ Collecting client's Payments
Payment of suppliers

Business Area Insurance
Date July 2004 - February 2005
Technologies Windows - Word - Excel

Esperienze formative

Systems Analyst
Instituto Santo Domingo

2008-01 - 2011-01

Business Administration
Universidad Nacional de Córdoba

2002-01 - 2006-01

Colegio San Patricio (St Patrick's School)
Colegio San Patricio (St Patrick's School)

1997-01 - 2001-01

Certificazioni

Qlik Sense Business Analyst - License QSBA0334v2
Qlik Sense Data Architect - License QSDA0102v3
Qlik Sense System Administrator - License QSSA0230v3
QlikView Course
Trinity College London Graded Examination in Spoken English
SAT College Admission Exam - 990 points (over 1600)

Contatta il consulente

/