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IT Onsite Support
Brøndby, Danmark
- Published 4 years ago
- Danish, English
- Expected start date: ASAP
Assignment Details
For our client we are looking for an IT Onsite Support
Specialist. Areas of Responsibility:
- Onsite IT Support
- Incident Management
- Request Management
- Knowledge Management
- PC / laptop / mobile devices management including set up, maintain and troubleshoot PC hardware and PC software - Application Support
- Introduce and train users - Purchase of IT equipment / consumables
- Participate in local and global IT projects
Scope of Responsibility:
- Global
Results / Objectives to be Accomplished:
- Ensure that our client has satisfied end-users
- Good and well managed Incident and Service Request handling
- Ensure updated and relevant knowledge articles
- Ensure client PCs are working regularly without interruption
- Timely communication and easy to understand for end-users
- Strictly implement Group & Local IT Policies
- Ensure software licenses compliance - Strictly protect IT systems and data
Tasks:
- Register all Incidents, Service Requests and other tickets in the ServiceDesk tool
- Manage Incidents until it is resolved and the end-user has confirmed
- Handle Service Requests for new PC’s, Mobile devices, and other end-user IT equipment
- Install and configure PCs
- Support, monitor, test, and troubleshoot hardware and software problems pertaining.
- Maintain assets list and correspondent physical assets for IT related hardware and software held under the company
- Ensure license compliance
- Provide end-user support for all agreed applications
- Ensure that IT procedures are being followed - Maintain knowledge database with relevant articles/documentation.
- Ensure adherence to Group / Local IT and security policies regarding such standards.
- Adhere to Group frame agreements and standards, e.g., regarding PCs, printers and software purchases
- Provide required IT related hardware and software training for end-users Skills /
Competencies:
- Service-oriented, able to multitask, self-driven, proactive, good communication skills with non-IT people and self-learning spirit, team player - Excellent English skills in reading, writing and speaking, able to communicate with foreign colleagues
- Support experience with Windows 7 / Windows 8 / Windows 10, Office365, in local language and in English
- Knowledge with network troubleshooting
Training & Experience:
- 2 years’ experience
- Experience with IT support
Overview
Location | Brøndby, Danmark |
Workload | 37 Hours/Week , 100% Onsite |
Expected start date | ASAP |
Expected end date | 2020-03-31 |
Necessary languages | Danish, English |
Necessary skills | IT, support |
Assignment closed
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