Updated: 2023-09-12

Deskside Support Illinois State

Elk Grove Village, IL, USA

  • Published 5 years ago
  • English
  • Expected start date: ASAP

Assignment Details

Responsibilities



- Team will consist of 1 network admin and this role will report directly to the VP of IT

- Use remote monitoring & support software to support local team and 1 remote office

- Troubleshoot any problem to identify the root cause while communicating the problem identified verbally to assist the end user. Create notes that are clear and concise while explaining these technical issues to the non-technical users.

- This role may be involved with recent software upgrades managed by the Network Admin

- As the point of contact to the customer, you will ensure the user is communicated to often and they know what is happening.

- Special projects will be required in addition to normal activities.


Qualifications
 

  • Bachelor's Degree or equivalent work experience required.
  • Customer service experience
  • O365, Exchange, Windows 10 and Active Directory experience

 

Skills

 

  • Deskside support experience
  • Ticketing experience

Overview

Location Elk Grove Village, IL, USA
Workload 40 Hours/Week , 100% Onsite
Expected start date ASAP
Expected end date Open
Necessary languages English
Necessary skills Active Directory, O365, Windows 10

Assignment closed

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