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(Updated 2020-08-23)Technical Delivery Manager
Castel Maggiore, Metropolitan City of Bologna, Italy
Native Italian, English
- Itil
- iT infrastructure
- Service management
Skills (19)
ITIL
System Administration
SERVICE DESK
SELF MOTIVATED
HEALTHCARE
BEST PRACTICES
CSI
MAINTENANCE
INTEGRATOR
INTEGRATION
Active Directory
DOCUMENTATION
Network Administration
MS EXCHANGE
MENTORING
SUPPLIER MANAGEMENT
BRIDGES
LIAISON
EXCHANGE
Summary
A multi-skilled IT manager with good all-round supervisory and technical
expertise. Very capable and professional with five years of valuable
experience in managing and improving support organisations and
technical delivery to improve companies and customer success.
Professional Experience
Support Manager
2017-01 - Present
IT Service Management (ITIL)
Technical Delivery Manager
Support and Technical
2020-01 - Present
Delivery Manager Current InterSystems - Milan Office (Italy)
Managing the design, development, integration, testing and
• Saronno (MI), Italy implementation of technical solutions
Pro-actively planning for the technical demands of projects and
• +39 375 6337155 oversee estimates
• lpoggio@gmail.com Supervising technical resources
Interacting with other departments
Leading regional and international improvement initiatives
Areas of Expertise
Managing the design, development, integration, testing and
• Saronno (MI), Italy implementation of technical solutions
Pro-actively planning for the technical demands of projects and
• +39 375 6337155 oversee estimates
• lpoggio@gmail.com Supervising technical resources
Interacting with other departments
Leading regional and international improvement initiatives
Areas of Expertise
Act as a liaison
InterSystems
2020-01 - 2020-01
Windsor (UK)
IT Management Managed day-to-day functions of the Support team
IT HealthCare Act as an escalation point for the regional Service Desk and Support
IT Infrastructures teams
Application Development and Act as a liaison between the Support team and the other departments
Integration Provided technical leadership in a constructive and improvement
culture
Improved Service Quality through the increased adoption of ITIL
IT Management Managed day-to-day functions of the Support team
IT HealthCare Act as an escalation point for the regional Service Desk and Support
IT Infrastructures teams
Application Development and Act as a liaison between the Support team and the other departments
Integration Provided technical leadership in a constructive and improvement
culture
Improved Service Quality through the increased adoption of ITIL
Academic Background
High School Diploma
2020-08 - 2020-08
Certifications
Certificate and Courses