System Specialist, Admin & Process Dev. Helsinki, Suomi

Might be available

(Updated 2023-06-08)

System Specialist, Admin & Process Dev.

Helsinki, Suomi

Native Finnish, Fluent English

  • Järjestelmätuki- ja kehitystoimenpiteiden suunittelu ja toteutus
  • Application Lifecycle Management (ALM)
  • IT-palveluiden käyttöönotto-ja ylläpitotehtävät
Contact

Skills (24)

Cashiering

Incident Management

PROCESS DEVELOPMENT

Jira

CUSTOMER SERVICE ORIENTED

Application Support

crowd

CUSTOMER SERVICE

UX

TESTING

Confluence

aUTHORIZATION

TECHNICAL SUPPORT

Excel

USER EXPERIENCE DESIGN

EMPLOYEE RESOURCE GROUP

RETAIL

SAP

LOGISTICS

ERP

MFA

RETAIL MARKETING

UX/UI

ITIL

Summary

Former SAP Consultant, Incident Manager and Delivery Management Assistant.

Currently working as a System Administrator. My core skills include e.g. System updates & testing (Test&Prod) Technical Support within SLA's, ALM,  User Authorization, UI/UX and Process Development with deep-self-driven mindset. 

Products/tools used in current position: ticketing tools, JiraSD, Jira, Confluence, Crowd (IdM), Microsoft 365 tools (Excel, Word, PP), 

Professional Experience

System Specialist
Finnish Food Authority

2021-08 - Present

Adminstrator Crowd IdM Confluence Jira SD Technical Support Testing UX/UI
SAP Consultant
Tietoevry

2019-04 - 2021-06

S/4HANA Logistics SD and MM ChaRM Incident Management 1st and 2nd level Application support SolMan Key User Delivery Management and Coordination assistance Jira&Confluence ITIL Industries: Wood/Forest, Retail and Manufacturing
Customer Service
EuroPark Finland Oy

2016-01 - 2019-01

Customer Service and Cashiering
SAP Service Desk Trainee
Tieto

2017-06 - 2017-08

1st level Service Desk within ITIL framework

Academic Background

Degree Programme in Business Information Technology, Digital Services
Haaga-Helia University of Applied Sciences

2016-01 - 2019-01

Information & Communication Technology
Fontys University of Applied Sciences

2018-01 - 2018-01

Vocational Qualification in Business and Administration, CS and Marketing
Helsinki Business College Oy

2009-01 - 2012-01

Certifications

System Conversion to SAP S/4HANA - SAP
openSAP

Contact contractor

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