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(Updated 2020-01-29)Senior Consultant IT Service Management
Neuss, Deutschland
Native German, Fluent English
- Erfolgreich durchgeführte Projekte in über 16 Ländern
- 10 Jahre + Erfahrung in ITIL, SIAM, ISO 20000 & ISO 27001, Agile, Sourcing
- Branchenerfahrung in Telecoms, Energie, Ölwirtschaft, Softwareentwicklung
Skills (33)
ITIL
SUBJECT MATTER EXPERT
COACHING
Telecom
PROCESS DESIGN
ISO 27001
Incident Management
BEST PRACTICES
CUSTOMER RELATIONSHIP MANAGEMENT
CONTRACTS
PROGRAM MANAGEMENT
DOCUMENTATION
CUSTOMER SUPPORT
BUDGET
SOX
FRONT-END
TELECOMMUNICATIONS
GOVERNANCE
STAFFING
FINANCIAL PROJECT MANAGEMENT
SERVICE DESK
CAPE
SARBANES OXLEY
GOLIVE
KNOWLEDGE MANAGEMENT
MICROWAVE
ISO
FRONT END DESIGN
CRM
LOGISTICS
SARBANES-OXLEY (SOX)
INDUSTRIAL MACHINERY
PREVENTIVE MAINTENANCE
Summary
Sven Werner
Senior Consultant, Trainer and Auditor
1
Professional Experience
2020-01 - Present
Since 1989
Certifications
ITIL V3