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(Updated 2020-03-17)IT Project Manager Supply Chain/SAP
Copenhagen, Danmark
Native Danish, Fluent English, Intermediate Svenska, German, Beginner Norwegian, Beginner Chinese
- SAP MM/SD
- Supply Chain Process/Problem solving
- MasterData 10+ years
Skills (45)
CLAIMS
CUSTOMER SERVICE ORIENTED
RETAIL
OPTIMIZATION
PAYMENTS
INVOICING
PACKING
SUPPLY CHAIN
SERVICE DEPARTMENT
CUSTOMER SERVICE
RETAIL SALES
LOGISTICS
SHIPPING
LIFE CYCLE
SALES ORDERS
CREDIT
SAP
ERP
R/3
BUDGET
MICROSOFT WORD
MICROSOFT OFFICE
ACCOUNTS RECEIVABLE
Excel
TRAVEL EXPENSE
Microsoft Dynamics NAV
Product Management
SIX SIGMA CERTIFICATION
WORD
MRP
KEY ACCOUNT
DOCUMENTATION
LEAN
AR
Six Sigma
NAVISION
WMS
TRAINING
SIX-SIGMA
CAD
KEY ACCOUNTS
SALES STAFF
AUTO CAD
RETAIL MARKETING
EXCHANGE
Professional Experience
Self employed SAP Project Mgr
H&M Stockholm
2018-06 - 2019-06
Specialist H&M Stockholm
• Supply Chain/SAP consultant - supporting Merch Online Division (IT/Supply Chain)
• Supply Chain/SAP consultant - supporting Merch Online Division (IT/Supply Chain)
SAP Project Mgr/Specialist
Self employed
2017-01 - 2018-01
TOP-TOY A/S
• SAP MM consultant - supporting Master Data Dept. in Retail Org. (+300 own shops)
◦ New Material Creation process (Excel Template • CSV • SAP creation)
◦ MASS changes (MARA/MARC/MARM tables - Pur. Reqs. - MRP)
◦ Life Cycle Management
◦ Housekeeping processes
◦ Support • Purchase/Logistics/Product Management/Retail Support
• SAP MM consultant - supporting Master Data Dept. in Retail Org. (+300 own shops)
◦ New Material Creation process (Excel Template • CSV • SAP creation)
◦ MASS changes (MARA/MARC/MARM tables - Pur. Reqs. - MRP)
◦ Life Cycle Management
◦ Housekeeping processes
◦ Support • Purchase/Logistics/Product Management/Retail Support
Logistic Mgr
Room of Intelligence
2012-01 - 2016-01
ADD Mikkelsen A/S
2012 • 2016 Room of Intel./Logistic Mgr. ADD Mikkelsen A/S
Projects
• Navision upgrade project (logistic part) including Test
2012 • 2016 Room of Intel./Logistic Mgr. ADD Mikkelsen A/S
Projects
• Navision upgrade project (logistic part) including Test
incl. data exchange from Navision to external partner
Close office
2013-01 - 2015-01
(Microsoft Dynamics Navision 2013 Variant/EG - live Jan. 2015)
• Navision Master Data update (Customers/SOP's/Products/mass updates etc)
• 3PL warehouse data exchange
• Close office in Odense and move functions and knowledge to HQ in Cph.
• Duty Free Stock (Toldoplag) incl. data exchange from Navision to external partner
• EDI - gone live with Lord & Taylor USA - July/August 2016
• Navision training & support - User manuals
Responsible for
• Export Customer Service - including Navision order handling
• Daily Navision Invoicing process - Invoice distribution via mail
• Distribution of fashion and accessories to BtB and own Retail
• 3PL warehouse/product finish/pick & pack/process optimization/claims
• Budget responsibility for 3PL, transportation (Sea/Air) and distribution cost
• Master Data - Customer SOP's - KPI's - Invoicing - Products
• Claims settling process towards Global suppliers (mainly China and India)
• Contact to bank/forwarding agents regarding L/C and CAD shipments
• Transport Cost optimisation (Sea vs Air)
• People Manager, 5-7 direct reports in Denmark
• Navision Master Data update (Customers/SOP's/Products/mass updates etc)
• 3PL warehouse data exchange
• Close office in Odense and move functions and knowledge to HQ in Cph.
• Duty Free Stock (Toldoplag) incl. data exchange from Navision to external partner
• EDI - gone live with Lord & Taylor USA - July/August 2016
• Navision training & support - User manuals
Responsible for
• Export Customer Service - including Navision order handling
• Daily Navision Invoicing process - Invoice distribution via mail
• Distribution of fashion and accessories to BtB and own Retail
• 3PL warehouse/product finish/pick & pack/process optimization/claims
• Budget responsibility for 3PL, transportation (Sea/Air) and distribution cost
• Master Data - Customer SOP's - KPI's - Invoicing - Products
• Claims settling process towards Global suppliers (mainly China and India)
• Contact to bank/forwarding agents regarding L/C and CAD shipments
• Transport Cost optimisation (Sea vs Air)
• People Manager, 5-7 direct reports in Denmark
Super User
EG Variant
2013-01 - 2013-01
- Masterdata/Sales Orders/Invoicing/Shipping/Customs processes
• 3PL Warehouse connectivity via FTP and Daily File Exchange
• Project participation and roll out
IT Project Management (PRINCE2 Certification)
Process Optimization
• Six Sigma Certification (Yellow Belt)
• LEAN Management
Supply Chain
• Customer Service (Nordics & Exports)
• Own Warehouse Operation
• Outsourced Warehouse and Nordic distribution - through 3PL (LSP - Logistics Service Provider)
• EDI Set-up - Project Handling - Operation
• MasterData Set-up - System & Organisation
• Accounts Receivable Management
• Product Life Cycle Management
• Project Management
• People Management
• KPI's related to Supply Chain
WORK ROLE/JOB DESCRIPTION/PROJECTS - IN PREVIOUS JOBS
• 3PL Warehouse connectivity via FTP and Daily File Exchange
• Project participation and roll out
IT Project Management (PRINCE2 Certification)
Process Optimization
• Six Sigma Certification (Yellow Belt)
• LEAN Management
Supply Chain
• Customer Service (Nordics & Exports)
• Own Warehouse Operation
• Outsourced Warehouse and Nordic distribution - through 3PL (LSP - Logistics Service Provider)
• EDI Set-up - Project Handling - Operation
• MasterData Set-up - System & Organisation
• Accounts Receivable Management
• Product Life Cycle Management
• Project Management
• People Management
• KPI's related to Supply Chain
WORK ROLE/JOB DESCRIPTION/PROJECTS - IN PREVIOUS JOBS
Customer Service Mgr Northern EU
Grohe Denmark A/S
2010-01 - 2012-01
Customer Service Mgr North. EU
Grohe Denmark A/S
2010-01 - 2012-01
Projects
• Close NO/SE warehouses (Complexity reduction)
• Master Data update in SAP (Products/Prices/Rebates/Customers/Hierarchies and substitutions) to eliminate errors
Responsible for
• Customer Service DK/SE/NO including SAP order handling
• After Sales DK/SE/NO
• Forecast processes incl. weekly MRP (Base business, product launches, displays and promotions)
• Distribution from EU Central DC and local Nordic warehouse
• EDI coordination towards Nordic Key customers and Central IT
• Key Account contact for Supply Chain development issues
• Process optimization (Security/DSO/Credit Notes/Month Close/etc)
• Supply Chain cost - Budget and cost control
• Implementation of Supply Chain KPI's
• Stock take process in SAP
Outsource parts of Logistics processes
• Develop Customer Service and After Sales staff
• Member of Management Team
• People Manager, 9 direct reports in Denmark and Norway
• Close NO/SE warehouses (Complexity reduction)
• Master Data update in SAP (Products/Prices/Rebates/Customers/Hierarchies and substitutions) to eliminate errors
Responsible for
• Customer Service DK/SE/NO including SAP order handling
• After Sales DK/SE/NO
• Forecast processes incl. weekly MRP (Base business, product launches, displays and promotions)
• Distribution from EU Central DC and local Nordic warehouse
• EDI coordination towards Nordic Key customers and Central IT
• Key Account contact for Supply Chain development issues
• Process optimization (Security/DSO/Credit Notes/Month Close/etc)
• Supply Chain cost - Budget and cost control
• Implementation of Supply Chain KPI's
• Stock take process in SAP
Outsource parts of Logistics processes
• Develop Customer Service and After Sales staff
• Member of Management Team
• People Manager, 9 direct reports in Denmark and Norway
Senior Project Manager
GN Netcom A/S
2008-01 - 2009-01
2008 • 2009 Senior Project Manager GN Netcom
• Responsible for a sub area within a global "Supply Chain Turnaround Project" having following main components
◦ Outsourcing of Production
◦ Introduce MTO (Manufacture to Order)
◦ Reduce Global Inventories
◦ Work with one Global Logistics Partner (warehousing/freight/distribution)
◦ Direct deliveries from Hong Kong - to customers in Europe/US and Asia
◦ Streamline and optimize processes within Supply Chain
Projects
• Implement new "Travel Expense System" to GN Netcom A/S. Finalized successfully Q4-2008
• Implement EDI (RosettaNet) with Chinese suppliers and the global 3PLogistics Service provider to automate and streamline processes - EDI readiness Q2-2009
4 Suppliers (production)
◦ Global 3PL Service Provider (UPS)
• Responsible for a sub area within a global "Supply Chain Turnaround Project" having following main components
◦ Outsourcing of Production
◦ Introduce MTO (Manufacture to Order)
◦ Reduce Global Inventories
◦ Work with one Global Logistics Partner (warehousing/freight/distribution)
◦ Direct deliveries from Hong Kong - to customers in Europe/US and Asia
◦ Streamline and optimize processes within Supply Chain
Projects
• Implement new "Travel Expense System" to GN Netcom A/S. Finalized successfully Q4-2008
• Implement EDI (RosettaNet) with Chinese suppliers and the global 3PLogistics Service provider to automate and streamline processes - EDI readiness Q2-2009
4 Suppliers (production)
◦ Global 3PL Service Provider (UPS)
Mgr Customer Service Operation
Procter & Gamble (SE) AB
2006-01 - 2007-01
2006 • 2007 Mgr Customer Service Operation Procter & Gamble (SE)
Projects
• Planning and moving the Gillette AR function (SAP) from Copenhagen to Stockholm and setting up new process for having weekly "overdue payments" control with reason-codes and needed support from Sales/Key Accounts
• Planning and moving all Master Data from Gillette SAP system to local P&G ERP system, to support the P&G take over of Gillette, moving all the Gillette Supply Chain functions from Copenhagen to Stockholm
Responsible for
• Nordic Master Data and Account Receivable teams
Nordic Bonus and Credit Management in P&G ERP system
• People Manager, 8-12 direct reports
Projects
• Planning and moving the Gillette AR function (SAP) from Copenhagen to Stockholm and setting up new process for having weekly "overdue payments" control with reason-codes and needed support from Sales/Key Accounts
• Planning and moving all Master Data from Gillette SAP system to local P&G ERP system, to support the P&G take over of Gillette, moving all the Gillette Supply Chain functions from Copenhagen to Stockholm
Responsible for
• Nordic Master Data and Account Receivable teams
Nordic Bonus and Credit Management in P&G ERP system
• People Manager, 8-12 direct reports
Project Manager
Carlsberg IT A/S
2007-01 - 2007-01
2007 • 2007 Project Manager Carlsberg IT
Projects
• Carlsberg UK Supply Chain Project - supported by Central IT
◦ Introduce SAP WMS in UK Depots
◦ Start using PDA's in UK Distribution to have immediate feedback from drivers to SAP for Deliveries and Return Products (e.g. bottles/pallets/crates/ barrels) and to eliminate manual processes in Supply Chain/Invoicing
Projects
• Carlsberg UK Supply Chain Project - supported by Central IT
◦ Introduce SAP WMS in UK Depots
◦ Start using PDA's in UK Distribution to have immediate feedback from drivers to SAP for Deliveries and Return Products (e.g. bottles/pallets/crates/ barrels) and to eliminate manual processes in Supply Chain/Invoicing
Business Process & Control Mgr
Gillette Group Nordic A/S
2000-01 - 2006-01
Mgr
Bus
2000-01 - 2006-01
Gillette Group Nordic
Projects
• Participation in Nordic SAP Roll out - incl. building up Master Data Dept.
• Data cleansing/Monthly housekeeping programme
• Took over Nordic price and rebate update in SAP from Sales/Key Account Mgrs in order to improve quality
• Utilize work-flow in the "New product/Display launch" process
Responsible for
• Nordic SAP Master Data team (Products/BOM/Customers/Price/Rebate)
• Nordic SAP support team (Reporting/SD/hierarchies)
• Customer EDI utilization to increase # of transactions
• Monthly Supply Chain KPI's (calculation and distribution)
• Responsible for Freight/3PL invoice and cost control
• Process optimization - Bonus reservation handling in SAP - incl. 2 persons
• Process optimization - Credit Management in SAP - incl. 1 person
• People Manager, 6-10 direct reports
Projects
• Participation in Nordic SAP Roll out - incl. building up Master Data Dept.
• Data cleansing/Monthly housekeeping programme
• Took over Nordic price and rebate update in SAP from Sales/Key Account Mgrs in order to improve quality
• Utilize work-flow in the "New product/Display launch" process
Responsible for
• Nordic SAP Master Data team (Products/BOM/Customers/Price/Rebate)
• Nordic SAP support team (Reporting/SD/hierarchies)
• Customer EDI utilization to increase # of transactions
• Monthly Supply Chain KPI's (calculation and distribution)
• Responsible for Freight/3PL invoice and cost control
• Process optimization - Bonus reservation handling in SAP - incl. 2 persons
• Process optimization - Credit Management in SAP - incl. 1 person
• People Manager, 6-10 direct reports
Export & Shipping Mgr
Nestlé Danmark Export A/S
1997-01 - 2000-01
1997 • 2000 Export & Shipping Mgr Nestlé Danmark Export
Projects
• SKU rationalization programme
• Move Copenhagen HQ to new offices
• New product introductions
• Obtain approval from EU HQ to sell spare production capacity to 3rd party customers
• VMI introduction
Responsible for
• Export Customer Service, Forecast and Customer Claims processes.
• Export sales of milk powder, dietetic products and metal packing components
• Budget - results and price calculation process
• Daily contact to Danish factories in Hjørring and Randers
• Customer visits within Europe (internal Nestlé affiliated companies and external customers)
• People Manager, 5-8 direct reports
Projects
• SKU rationalization programme
• Move Copenhagen HQ to new offices
• New product introductions
• Obtain approval from EU HQ to sell spare production capacity to 3rd party customers
• VMI introduction
Responsible for
• Export Customer Service, Forecast and Customer Claims processes.
• Export sales of milk powder, dietetic products and metal packing components
• Budget - results and price calculation process
• Daily contact to Danish factories in Hjørring and Randers
• Customer visits within Europe (internal Nestlé affiliated companies and external customers)
• People Manager, 5-8 direct reports
Ship. & Cust. Service Mgr
Nestlé Danmark Export
1993-01 - 1997-01
Projects
• Obtain, evaluate and consolidate monthly forecast figures from customers, in order to support factory Planning Departments.
• Internal "information" programme to keep factory colleagues updated on Sales/Result development
• Develop KPI's to understand "customer service" and "on time delivery" from Danish factories
Responsible for
• Export Customer Service Department - handling customer order, export documentation, invoicing and shipping documents in ERP system, doing freight bookings and handling export restitutions.
• Handling customer claims
• Freight negotiations - being the Nordic member of a European team, working on a global strategy to obtain best possible freight and transport prices
• People Manager, 5-6 direct reports
• Obtain, evaluate and consolidate monthly forecast figures from customers, in order to support factory Planning Departments.
• Internal "information" programme to keep factory colleagues updated on Sales/Result development
• Develop KPI's to understand "customer service" and "on time delivery" from Danish factories
Responsible for
• Export Customer Service Department - handling customer order, export documentation, invoicing and shipping documents in ERP system, doing freight bookings and handling export restitutions.
• Handling customer claims
• Freight negotiations - being the Nordic member of a European team, working on a global strategy to obtain best possible freight and transport prices
• People Manager, 5-6 direct reports
Service Mgr
Shipping & Cust
1993-01 - 1997-01
Nestlé Danmark Export A/S
Logistic Manager
Sony Danmark A/S
1986-01 - 1993-01
1986 • 1993 Logistic Manager Sony Danmark A/S
Project
• Planning and building up Nordic Warehouse and Distribution Center in Copenhagen Freeport
Responsible for
• Local Danish warehouse operation and distribution of finished goods within Denmark, and exports to Iceland, Greenland and Faeroe Islands
• Shipping department - handling import and export processes
• People Manager, 5-7 direct reports
Project
• Planning and building up Nordic Warehouse and Distribution Center in Copenhagen Freeport
Responsible for
• Local Danish warehouse operation and distribution of finished goods within Denmark, and exports to Iceland, Greenland and Faeroe Islands
• Shipping department - handling import and export processes
• People Manager, 5-7 direct reports
Academic Background
MM
2019-09 - 2013-01
Basic School and Business School
Basic School and Business School
2019-09 - 2006-01
Certifications
Six Sigma Certificate