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(Updated 2020-11-09)IT Project Manager
County Dublin, Ireland
Native English, Beginner Khmer
- Office 365
- Online Learning
- Salesforce CRM
Skills (23)
MENTORING
SharePoint
CUSTOMER RELATIONSHIP MANAGEMENT
CRM
Microsoft
DOCUMENTATION
Admin
Windows
IT Support
BUDGETS
Administration
Project
ENGINEER
PROBLEM SOLVING
Data Analysis
KNOWLEDGE MANAGEMENT
DATABASE
VMware
DRAFTING
SOFTWARE
BUDGET
MARKETING ANALYSIS
RECONCILING
Professional Experience
admin
Mater Private Hospital
2019-11 - 2020-06
- Office 365 Email Migration (Contract) Nov 2019-June 2020
• Migrating email from Exchange server to Office 365 and reconfiguring on all PCs and mobile devices.
• Synchronisation of email accounts and Office 365 licences from on premise server to Office 365.
• Import of archived email using Microsoft Azure and Office 365 Security and Compliance admin.
• Configuring Skype for Business and Microsoft Teams for end users.
• Migrating email from Exchange server to Office 365 and reconfiguring on all PCs and mobile devices.
• Synchronisation of email accounts and Office 365 licences from on premise server to Office 365.
• Import of archived email using Microsoft Azure and Office 365 Security and Compliance admin.
• Configuring Skype for Business and Microsoft Teams for end users.
Data and Reporting Officer -Global Partnership and Funding Unit
Trócaire
2017-07 - 2018-12
• Responsible for producing monthly, quarterly and annual reports for the GPFU. Obtaining and analysing data from Salesforce CRM.
• Supporting GPFU staff in identifying data gaps in Salesforce and ensuring quality data input to support reporting processes.
• Updating of Salesforce training manual on introduction of new processes.
• Supporting GPFU staff in identifying data gaps in Salesforce and ensuring quality data input to support reporting processes.
• Updating of Salesforce training manual on introduction of new processes.
Technology Officer
College of Anaesthetists of Ireland
2016-11 - 2017-03
• Undertaking review of hardware and software systems.
• Maintaining website and membership and training database.
• Involved in selecting company to develop software application for examinations department.
• Maintaining website and membership and training database.
• Involved in selecting company to develop software application for examinations department.
Online Learning and IT Officer
National Adult Literacy Agency
2011-07 - 2016-11
Dec 2018 - Nov 2019
• Responsible for maintaining NALA's internal IT hardware infrastructure and software applications and.
• Managing network accounts, email, Active Directory, backups and printer setup.
• Managing IT budget and relationships with external suppliers.
• Implementing and maintaining Salesforce CRM system for NALA's Distance Learning Service and HR functionality. Aligning DLS business processes with Salesforce functionality.
• Developing NALA's Office 365 environment including
• Migration of onsite exchange email to Office365 email.
• Migration of personal user files to OneDrive
• Migration of shared network files to company Sharepoint
• Ongoing administration of user accounts and file permissions in Office 365 environment.
• Training for staff on sharing, collaborating, checking out of files in Office365 environment.
• Managing online learning website - www.writeon.ie. Responsible for developing new content for the site in conjunction with subject matter experts. Working with the DLS coordinator on automating award submission process and improving administration interface functionality.
• Providing training and workshops on using www.writeon.ie website to a large range of literacy practitioners
• Providing support to all website owners including maintaining membership database, managing online event signup, creation of web forms and liaising with hosting and development suppliers.
• Assisting with migration from www.writeon.ie to new online learning website. Creating content on new Brightspace platform using html/json scripting.
• Responsible for maintaining NALA's internal IT hardware infrastructure and software applications and.
• Managing network accounts, email, Active Directory, backups and printer setup.
• Managing IT budget and relationships with external suppliers.
• Implementing and maintaining Salesforce CRM system for NALA's Distance Learning Service and HR functionality. Aligning DLS business processes with Salesforce functionality.
• Developing NALA's Office 365 environment including
• Migration of onsite exchange email to Office365 email.
• Migration of personal user files to OneDrive
• Migration of shared network files to company Sharepoint
• Ongoing administration of user accounts and file permissions in Office 365 environment.
• Training for staff on sharing, collaborating, checking out of files in Office365 environment.
• Managing online learning website - www.writeon.ie. Responsible for developing new content for the site in conjunction with subject matter experts. Working with the DLS coordinator on automating award submission process and improving administration interface functionality.
• Providing training and workshops on using www.writeon.ie website to a large range of literacy practitioners
• Providing support to all website owners including maintaining membership database, managing online event signup, creation of web forms and liaising with hosting and development suppliers.
• Assisting with migration from www.writeon.ie to new online learning website. Creating content on new Brightspace platform using html/json scripting.
Communications Officer (JPI Programme)
Irish Aid
2009-07 - 2011-03
• Leading role on the redevelopment of the Irish Aid website including drafting of the tender documentation, commissioning audience research and establishing an internal web group within Irish Aid to assist the Pubic Information unit on website requirements.
• Member of the working group on Irish Aid's Knowledge Management strategy including creation of the division's intranet.
• Updating the Irish Aid website and e-newsletter, collaborating with colleagues across the division in sourcing content.
• Participating in national outreach events, conferences, and exhibitions. Taking the lead role in managing Irish Aid's participation at Africa Day Limerick 2010, the National Ploughing Championships, and European Development Days 2010.
• Member of the working group on Irish Aid's Knowledge Management strategy including creation of the division's intranet.
• Updating the Irish Aid website and e-newsletter, collaborating with colleagues across the division in sourcing content.
• Participating in national outreach events, conferences, and exhibitions. Taking the lead role in managing Irish Aid's participation at Africa Day Limerick 2010, the National Ploughing Championships, and European Development Days 2010.
Accenture
1999-07 - 2009-06
Working in a number of IT support and Systems and Network Administration roles including for, Accenture, Hewlett Packard and Bank of Ireland. Roles included;
• Roll out of new hardware and software applications.
• Windows migration projects.
• Windows server administration and builds
• Management of firewalls and other network infrastructure
• Daily support for software applications including internal bespoke applications.
• Roll out of new hardware and software applications.
• Windows migration projects.
• Windows server administration and builds
• Management of firewalls and other network infrastructure
• Daily support for software applications including internal bespoke applications.
Academic Background
Masters in Development Management
(Open University)
2024-05 - 2024-05
BSC
University of Limerick
2024-05 - 2024-05
Certifications
Module Certificate, Psychology of Adult Learning (Level 6) (Waterford Institute of Technology)