Dynamics CRM Consultant Dublin, Irska

Might be available

(Updated 2020-02-25)

Dynamics CRM Consultant

Dublin, Irska

Native Croatian, Fluent English, Beginner German

  • 10+ Experience with Dynamics CRM/365 as Technical and Functional consultant
  • Experience with Configuration, customization and Extending Dynamics CRM/365
  • Working with Agile in a Distributed Environments

Skills (47)

MICROSOFT DYNAMICS CRM

MICROSOFT OFFICE

CLIENTS

PROJECT PLANS

MS DYNAMICS CRM

CUSTOMER RELATIONSHIP MANAGEMENT

CRM

MANAGING PROJECTS

DYNAMICS CRM

MS OFFICE

CUSTOMER SERVICE ORIENTED

WRITING FUNCTIONAL

CUSTOMER ENGAGEMENT

SALES TEAM

PROCESS ANALYSIS

BUSINESS REQUIREMENTS

BUSINESS CONSULTANT

WRITING FUNCTIONAL SPECIFICATIONS

MS DYNAMICS

BUSINESS PLANS

STRUCTURED SOFTWARE

Business Analysis

PROCESS DEVELOPMENT

WORKFLOW

CUSTOMER SERVICE

OPERATIONS

FUNCTIONAL SPECIFICATIONS

BUSINESS PROCESS ANALYSIS

VISIO

RETAIL SALES

AUTOMOTIVE INDUSTRY

DOCUMENTATION

SALES MANAGER

SALES PLANNING

SOFTWARE DEVELOPMENT

TECHNICAL DOCUMENTATION

System Integration

MSF

MCT

INTEGRATOR

ERP

Visual Basic

WAREHOUSE MANAGEMENT

INTEGRATION

FABRICATION

MCSE

Dynamics NAV

Summary

Ivan currently works as Consultant for Dynamics 365 Previously known Dynamics CRM
Ivan is working for more than ten years with Dynamics CRM. In the past he covers various roles and positions like Technical and Functional consultant. He prepares business analysis and creates Functional design for Dynamics CRM solutions. He was responsible for creating CRM customizations, and Extending CRM by developing Plugins, Custom Workflow Activities, and Client Extensions using Java script. Ivan also has experience with data migration within implementation of Dynamics CRM solutions.
Previously he worked as a project manager. As project manager, he managed different types of projects in the IT sector. These were software projects, system integration projects, project implementation of video surveillance and access control.
Ivan is certified project manager from PMI. These days he does not manage projects in a classic way, but he participates mostly in agile projects by creating epics, user stories and tracking project progress using various tools like Jira. Also, he patriciates in scrum ceremonies like grooming, sprint planning retrospective daily standups etc.
For one year he worked as a sales and marketing manager. He can now apply this valuable experience to CRM projects in which he now participates.
Clients for whom he worked were from various industries: Utilities, Telco, Automotive, IT, Hospitality, public sector, non-profit organizations, and sports clubs.

Professional Experience

MS Dynamics CRM Senior Consultant
Infosys Ltd

2019-11 - Present

Dates November 2019 - present
Occupation or position held MS Dynamics CRM Senior Consultant
Main activities and responsibilities
• Support Engineer for Dynamics 365 Online
Technology
• Dynamics 365 Customer Engagement

Name and address of employer Infosys Ltd, Dublin Ireland
Type of business or sector IT - Microsoft Partner, Permanent position
Work experience 2
Application Consultant
Adacta d.o.o

2019-01 - 2019-11

Dates January 2019 - November 2019
Occupation or position held Application Consultant
Main activities and responsibilities
• MS Dynamics CRM Functional Consultant
• Preparing design for Dynamics 365 Application for Utilities Sector
• Create Dynamics 365 Application for various processes like Dunning procedure, Approval process Document validation etic
• Writing User stories, Sprint planning managing scrum ceremonies
Technology
• Dynamics 365 Customer Engagement
• Scrum methodology

Name and address of employer Adacta d.o.o.., Zagreb Croatia
Type of business or sector IT - Microsoft Partner, Permanent position
Work experience 3
IT Manager
Fero-term

2018-01 - 2019-01

Dates January 2018 - January 2019
Occupation or position held IT Manager
Main activities and responsibilities
• Managing the project for implementation IT systems
• Preparing and managing the implementation of ERP/CRM projects
• Implementing Warehouse management System

Name and address of employer Fero-term Zagreb, Croatia
Type of employment Contract Position
Work experience 4
Business Analyst
Asseco SEE

2017-03 - 2018-01

Dates March 2017 - January 2018
Occupation or position held Business Analyst
Main activities and responsibilities
• Writing Functional specifications for Mobile applications and CRM functionalities
• Prepare design for functionalities of Mobile banking applications and integration with CRM functionalities

Name and address of employer Asseco SEE, Zagreb Croatia
Type of employment Contract Position
Work experience 5
Dynamics CRM Business and Technical Consultant
EUROCOMPUTER SYSTEMS d.o.o

2015-09 - 2017-03

Dates September 2015 - March 2017
Occupation or position held Dynamics CRM Business and Technical Consultant
Main activities and responsibilities
• Developing custom portals for integration with Dynamics 365 for Customer self-management systems
Technology
• Dynamics CRM 2016, Dynamics CRM 2013
• Scrum methodology
• ADX Studio Portals and Scribe used only for evaluation and testing purposes

Name and address of employer EUROCOMPUTER SYSTEMS d.o.o.., Zagreb Croatia Permanent position
Type of business or sector It - Microsoft Partner
Work experience 6
Technical Project manager
Incadea AG

2014-04 - 2015-08

Main activities and responsibilities
Incadea AG. Munich Germany, www.incadea.com
• Manage projects for Dynamics CRM, dynamics NAV development, and integration to external systems. Projects related to automotive industry, for car dealers and importers.
• Managing Product Development CVRM (Customer Vehicle Relationship Management)
• Manage distributed teams across Europe,
• Preparing and executing project plans, User Stories

Technology
• Dynamics CRM 2013, Dynamics CRM 2011
• Scrum methodology
• Team foundation server
Tools:

Name and address of employer Incadea AG. Munich Germany
Type of business or sector Permanent position
Work experience 7
MS Dynamics CRM Business and Technical Consultant
EUROCOMPUTER SYSTEMS d.o.o

2013-05 - 2014-03

Dates May 2013 - March 2014
Occupation or position held MS Dynamics CRM Business and Technical Consultant
Main activities and responsibilities
• Creating Product based on Microsoft Dynamics CRM for professional congress organizers
• Manage projects for development products based on Dynamics CRM.
• Creating Applications based on Dynamics CRM for managing Time sheets, Absence management etc.
• Performing Business analysis, creating application architecture and design
• Creating Customizations, Developing MS Dynamics components, plugins, Custom workflow items etc.

Technology:
• Dynamics CRM 2013, Dynamics CRM 2011

Name and address of employer EUROCOMPUTER SYSTEMS d.o.o.., Zagreb Croatia
Type of business or sector Permanent position
Work experience 8
MS Dynamics CRM Technical and Business Consultant
Infinitas Grupa d.o.o

2011-10 - 2013-04

Dates October 2011 - April 2013
Occupation or position held MS Dynamics CRM Technical and Business Consultant
Main activities and responsibilities
• Developing Dynamics CRM solutions for Telekom industries, and for supporting Congress organizers
• Designing integration of CRM with ERP systems, Telephony systems
• Create Dynamics components like plugins and custom workflow items Dynamics CRM SDK.
• Create CRM Business requirements/designs
• Create technical design, and solution design
• Create and Execute Project plans
• Monitoring and supervision of the execution of projects,
• Reporting and manage project communication
• Coordinate all team members
• Support for sales and presales activities.

Technology:
• Dynamics CRM 2013, Dynamics CRM 2011, Dynamics CRM 4.0

Name and address of the employer Infinitas Grupa d.o.o.., Zagreb Croatia
Type of business or sector Permanent position
Work experience 9
MS Dynamics CRM Technical and Business Consultant
Filex d.o.o

2009-06 - 2011-10

Dates June 2009 - October 2011
Occupation or position held MS Dynamics CRM Technical and Business Consultant
Main activities and responsibilities
• Create an development design based on Dynamics CRM for Sales planning and customer service modules
• Coordinate all team members
• Support for sales and presales activities.

Name and address of the employer Filex d.o.o.., Zagreb Croatia
Type of business or sector Permanent position
Work experience 10
Project manager
King ICT d.o.o

2008-04 - 2009-06

Dates April 2008 - June 2009
Occupation or position held Project manager
Main activities and responsibilities
• Responsibility for the delivering of contracted goods and services in system integration projects. Projects include delivering Hardware, Software, Education, Project and technical documentation, etc.
• Coordination of all participants in the project team and contractors on the project. Reporting on the financial and schedule status of project to all stakeholders (customer, management)
• Organization of education in the field of project management. Fabrication and implementation of project management methodology for internal use.

Technology
• Waterfall project management
Tools:
• Ms Office, MS Project. Share Point

Name and address of employer King ICT d.o.o., Zagreb Croatia,
Type of business or sector IT - System Integrator

Academic Background

VERN University of Applied Sciences
VERN University of Applied Sciences

2008-09 - 2010-01

Certifications

Microsoft Certified Technology Specialist
Microsoft Certified
Certified Technology Specialist
Certified Technology
MCSE
Microsoft Certified System Engineer
Microsoft Certified System
Certified System Engineer
MCT
Microsoft Certified Trainer
Certified Trainer
MCSD
Microsoft Certified Solution Developer
Certified Solution Developer
Project management professional
PMP

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