Might be available
(Updated 2020-12-17)Dynamics 365/CRM Expert
Dublin, Ireland
Native Tamil, English
- Techno-functional consultant
- Data migration expert
- 8+ years of experience in Microsoft Dynamics 365/CRM implementation
Skills (29)
C#
WRITING TEST
CUSTOMER SERVICE
FIELD SERVICES
MICROSOFT DYNAMICS CRM
Developer
SOFTWARE ENGINEER
CRM
SSRS
Business Analysis
INTEGRATION
REQUIREMENT ANALYSIS
Microsoft
DYNAMICS
PCF
DYNAMICS CRM
WCF
Technical
SSIS
REAL-TIME
PowerApps
Business Intelligence
CUSTOMER RELATIONSHIP MANAGEMENT
MS .NET
HTML
JavaScript
Lead
ASP
RETAIL SALES
Summary
• Certified Microsoft Professional and full stack developer having 7 plus years of practical experience in business application development in various Microsoft Technologies with key expertise in Dynamics CRM, xRM implementations, Dynamics 365 and .Net application development.
• Having 7 years of intensive experience in doing xRM/ CRM implementations for multiple projects across verticals like Banking, Financial services and Insurance industry sectors, Public sector using Microsoft Dynamics 365, Dynamics CRM 2016, 2015 and 2013 both in-house and on the client side.
• Responsible for business analysis, solution design, leading the team, driving on-going development, testing, administration and support of CRM solution.
• Design and implement plug-ins, system & custom workflows, actions, dialogs, web resources and dashboards, maximizing business automation through the Microsoft Dynamics CRM/xRM set-up.
• Experience in migrating data from other databases to CRM using KingswaySoft, CozyRoc, Scribe and one-Tap adapter.
• Good Knowledge in writing Stored Procedures, Functions, SSIS Package development and Reporting in SQL Server 2008/2012/2014/2016.
• Integration of ClickDimensions for advanced Marketing solutions.
• Customizing & configuring Field Service business apps for CRM and mobile app using Resco Mobile CRM.
• Broad experience of delivering in house corporate training and end customer training involving audiences of all sizes and skill levels.
• Extensive experience in CRM/xRM integration with Third Party applications and services like SharePoint, Social Engagement and ClickDimensions.
• Creating and customizing reports using SSRS and dashboard designing using Power BI. Seeking a Dynamics CRM/xRM -Techno-Functional Consultant/Developer position in a global IT services or a product development organization.
Professional Experience
2019-01 - 2019-01
2018-01 - 2018-12
2018-01 - 2018-12
Skills/Tools Dynamics CRM 365 On-line, C#. Net4.5, JavaScript, Informatica
Description
Should customize the entities of Sales module as per business need. Plugin, Custom workflow development, Custom web resources for achieving business requirement. We are creating Informatica jobs for providing near real time data integration with Mainframe and Dynamics 365/ CRM.
Roles/Key Achievements
• Interact with Ford Europe business team for implement the Lead management process for each market
• Analyze the requirement and implement the business in Dynamics 365 which supports for multi-country
• Develop Jobs in Informatica for providing Real-Time data integration
2017-04 - 2017-12
2017-04 - 2017-12
Skills/Tools Dynamics CRM 365 On-line, C#. Net4.5, JavaScript, KingswaySoft
Description
Should customize the entities of Sales module as per business need. Plugin, Custom workflow development, Custom web resources for achieving business requirement. We are creating SSIS packages using Kingsway soft adapter and custom .net console applications for Data migration of this project.
Roles/Key Achievements
• Interact with NDS team for complete the day to day tasks assigned.
• Analyze the requirement and implement the Workflows for Multi-level approvals
• Implemented Custom Security at Entity level and field level.
• Developing SSIS package for one-time data migration from salesforce to Dynamics 365/CRM
Saudi Post -Microsoft
2015-07 - 2017-03
2015-10 - 2017-03
Skills/Tools Dynamics CRM 2016 On-Premise, C#. Net4.5, WCF, KingswaySoft and OneTapAdapter
Description
It's a big project starting from the scratch. Must customize the entities of Sales and Service module as per business need. Creating WCF web services for integrating 25 internal and external systems with CRM. Plugin creation and client side script preparations for consuming the endpoints exposed to the CRM for achieving business requirement. Creating SSIS packages for Jobs between systems and for Data migration of this project.
Roles/Key Achievements
• Interact with client for requirement analysis on Integration and case management module
• Prepare the Functional Design Document and process flow for the respective process
• Ownership for integration module and development of WCF web services
• Leading 3-member team for delivering the integration module
• Handling the integration touch points with CRM and its corresponding plugin/action/custom workflow creation across all modules for all inbound calls and outbound calls.
• Prepare interface agreement document, Process flows and pseudocode preparation for ease of development, quality deliverables and align with the Microsoft standards.
• Ownership for Data migration deliverables
• Analyze the data dictionary and prepare the data migration approach document
• Develop SSIS package for one-time data migration
• Prepare Day 0 scripts for production deployment and guide for deployment pre-requisites
2015-07 - 2015-09
Skills/Tools Microsoft Dynamics 365, Microsoft Dynamics CRM 2016\2015 Online, C#, WCF, HTML, JavaScript, SSIS, SSRS, CozyRoc
Description
We must customize the entities as per business need. Some entities are exposed to asp.net application. Records between portal and CRM online instance will be synced using SSIS packages. Created packages and used CozyRoc tool to connect with CRM.
Roles/Key Achievements
• Analyzing the requirements and implement the functionalities in application.
• Interacting with client for requirement analysis.
• In SSIS package, validating the records and manipulate and send it to external systems.
• Preparing design document for package and test cases document based on the functionality implemented
2015-01 - 2015-07
2015-04 - 2015-07
Skills/Tools C#, LINQ, Entity Framework and SQL
Description
We should create an exe which helps to data transformations, transfers between internal and external systems. This exe will run on daily basis or real-time basis to perform the data transfers.
Roles/Key Achievements
• Analyzing the requirements and implement the functionalities in application.
• Interacting with client for requirement analysis.
• Validating the input data's and manipulate and send it to external systems.
• Preparing design document and test cases document based on the functionality implementation.
• Involved in unit testing and defect fixing on the developed code.
Internal Project
Duration Jan 2015 to Apr 2015
Location Hyderabad, India
Skills/Tools Dynamics CRM 2015 and VS 2013
Description
We created a solution which helps the customers to bid for the requested proposal, finalize the bidder, order creation against milestones, multiple invoice preparation for a milestone are sophisticated.
Roles/Key Achievements
• Analyzing the requirements and made case study on tender process and various steps to follow on the complete lifecycle of the project
• We have developed POC to acquire the project
CBA - CRM Migration
Duration February 2014 to Dec 2014
Location Chennai, India
Skills/Tools Dynamics CRM 2013, C#, LINQ, JavaScript, WCF, SQL and SSIS.
Description
we need to decommission ONYX CRM application. We migrated few modules and its form to dynamics CRM 2013 application. It helps to maintain Wealth Management employees & Customers relations of CBA.
Roles/Key Achievements
• Data mapping analysis of legacy and Target
• Analyzing the existing application modules for mapping to the target CRM modules to provide maximum utilization of data into new system effectively
• Interacting with client for requirement analysis on Data migration modules
• Preparing design document and test cases document based on the functionality implementation.
2012-04 - 2014-12
2013-09 - 2014-01
Skills/Tools Dynamics CRM 2013, C#, LINQ, JavaScript, WCF, SQL and SSIS.
Description
It is focused mainly on developing survey form in MS CRM application and automate the business logic so that once a form is filled it is sent for approval process and once it is approved we should be able to generate reports and send them to the concerned persons.
Roles/Key Achievements
• Requirement gathering for the project
• Preparing design documents for the project
• Interacting with client for requirement analysis.
• Custom Code development for Plugins, Custom Workflows, Client-side Scripting (JavaScript), OData Query
• Preparing technical documents and test case document based on the functionality
2012-04 - 2013-09
Skills/Tools C#, ASP.NET, ADO.NET, Web Services and SQL Server.
Description
Export Credit Guarantee Corporation of India Ltd. (ECGC) is a Government of India Enterprise which provides export credit insurance facilities to exporters and banks in India. Involved in designing / Modifying / Creating in asp.net for Budgeting and receipting sub modules.
Roles/Key Achievements
• Gathered information from Client for feedbacks/CR and defects.
• Writing functions, Stored Procedure as per the requirements gathered for feedbacks in SQL Server 2008.
• Writing Test Scenarios & execution of the same for all kinds of new sub modules, CR and Defects.
• Conducting Unit, Integration and Regression testing on the developed code.
• Created web tool for Data Migration in asp.net which helps client to store the legacy data values. It helped to speed up the data migration work.
• Worked on UAT defects, change request and bug fixing in Admin and Core module.
OTHER PROJECTS & PROOF OF CONCEPTS
Project Technologies Description / Role / Key Achievements
NDS Global Infotech
Cross Training on D365 features v9.0 to the team
Attended training from Microsoft for Dynamics 365 v9.0 and trained other team members
Implemented custom security on entity and field level
Hitachi Fresher/Intern Training Program
Training on D365 product features, D365 Field Service
Leading member of training panel for intern/ fresher batches. Training on the Dynamics CRM/ D365 features, hands on training for the students, assigning mini projects and evaluation.
Academic Background
2019-10 - 2011-01
2019-10 - 2007-01