Consultant/ Trainer/ Coach (Salesforce) Frankfurt, Germany

Might be available

(Updated 2023-08-24)

Consultant/ Trainer/ Coach (Salesforce)

Frankfurt, Germany

Native German, Fluent English

  • 6+ Jahre Erfahrung in Salesforce als Anwender und Berater
  • Zertifizierter Trainer und Coach
  • Salesforce-Zertifizierungen (Admin, App Builder, Business Analyst)
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Skills (17)

CUSTOMER SERVICE ORIENTED

REQUIREMENTS MANAGEMENT

Product Owner

DOCUMENTATION

CUSTOMER SUPPORT

CUSTOMER SERVICE

Scrum

Salesforce SalesCloud

MICROSOFT OFFICE

Salesforce

Business Analyst

SalesForce Service Cloud

COACHING

Jira

Project Management

Confluence

TEST PLANNING

Summary


Ich unterstütze Sie bei der Digitalisierung von Geschäftsprozessen und Einführung und oder Weiterentwicklung von CRM/ Ticket-Systemen (Eigenentwicklungen und/ oder bevorzugt Salesforce).

Aufgrund meiner breit gefächerten Ausbildung und Erfahrung können Sie mich in folgenden Bereichen einsetzen:

- Business Analyse (Anforderungs-Management, Dokumentation, Solution Design, Testmanagement)

- Product Owner

- Training und Coaching (Anwender-Training, Dokumentation, Train-the-Trainer, Usersupport)

Professional Experience

Owner of Gesa G. Gleue - Consulting
Gesa G. Gleue - Consulting

2019-04 - Present

| Training | Coaching ● Freelance Consultant, Trainer and Business Coach ● Current project: Change and adoption management in a worldwide Salesforce rollout (Sales Cloud) at a world-leading expert organization in the TIC sector (TIC= testing, inspection, certification).
Project Manager Customer Service
Concardis GmbH

2016-02 - 2019-03

Sub-project manager for the implementation of Salesforce Service Cloud as a ticket system for Customer Service and related departments as part of the company-wide implementation of Salesforce.
● Responsible for requirements management, documentation, test planning and implementation as well as training conception and conduction ● Process optimisation in Customer Service and related interface departments, especially to Sales and Finance
Senior Consultant
OSTHAVEN GmbH

2014-06 - 2016-02

Collaboration on the project "Negotiation of ec cash fees" at a large issuer group in Berlin ● Collaboration on the project "paydirekt" at a large banking group in Stuttgart ● Collaboration on the preparation of a market study ● Drafting of banking concepts for a large bank in Hamburg ● Preparation of a business plan incl. financing concept for a floristry company (successful conclusion through financing commitment by the bank)
Head of European Payment Services
easycash GmbH

2013-01 - 2014-05

● Supporting the national Acquiring merchants in all commercial issues ● Contracts checking, merchant boarding and commercial support of merchants in Austria, Belgium and Netherlands ● Leadership of 3 intercultural teams (altogether 27 people) in Eschborn and Brussels ● Implementation of special requirements of internal and external merchants in Acquiring Operations ● Further development of existing national and international processes ● Development of KPIs for steering the daily business and forecast planning (staff planning) ● Development of training documents and conduction of trainings
Head of Acquiring Backoffice
easycash GmbH

2012-08 - 2012-12

● Contracts checking, merchant boarding and commercial support of merchants in Austria, Belgium and Netherlands ● Leadership of 2 intercultural teams (altogether 18 people) in Eschborn ● Implementation of special requirements of internal and external merchants in Acquiring Operations ● Conduction of Trainings
Manager Customer Support
easycash GmbH

2010-09 - 2012-07

● Supporting the national Acquiring merchants in all commercial issues ● Contracts checking, merchant boarding and commercial support of merchants in Austria, Belgium and Netherlands ● Setup and leadership of 2 intercultural teams (altogether 12 people) in Eschborn ● Implementation of special requirements of internal and external merchants in Acquiring Operations ● Conduction of Trainings
Acquiring Business Support and Marketing
easycash GmbH

2009-09 - 2010-08

Acquiring Business Support and Marketing
The Royal Bank of Scotland

2008-12 - 2009-08

Marketing Representative
OEG GmbH

2007-05 - 2008-11

Purchaser
OEG GmbH

2007-02 - 2007-04

Assistant Strategic Marketing
Vogeley GmbH

2006-06 - 2007-01

Academic Background

Master of Business Administration
Europäische Fernhochschule Hamburg

2009-05 - 2011-03

Bachelor of Arts
Berufsakademie Weserbergland

2003-08 - 2006-07

Certifications

Design Thinking Coach by Coaching Concepts
Salesforce Certified Business Analyst
Professional Scrum Product Owner I
Salesforce Certified Business Analyst
Salesforce Certified Administrator
Industrial clerk IHK
Business Coach (FH)
Trainer (FH)
Trainer IHK

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