Infrastructure Project Manager

The infrastructure project manager will lead projects that typically complete hardware (servers, laptops/desktops, mainframe) or software (application packages, databases, middleware, operating systems) upgrades, migrations, relocations, or patching.   Because of this, a person in this role should have a broad knowledge of infrastructure technologies and should have prior experience with these types of projects.

Additional requirements:  Great interpersonal skills, great executive communication skills, ability to work flexibly with project partners in different timezones.

Justification for the Position:

This additional project management position is necessary to support accomplishing the following:

• Upgrading mainframe tools and middleware systems to maintain technical support with the vendor
• Upgrading older versions of the computer software language COBOL to allow our legacy applications to continue to function correctly.
• Upgrading the software that supports our Click to Chat capabilities for our policy holders to maintain currency and address security issues
• Upgrading the telephony software used by our call center agents to provide new capabilities and to maintain currency

The projects to be managed by the person in this position includes:

• Mainframe Upgrades
•  Mainframe Application Currency – COBOL
•  KoFAX Renewal
• Genesys Workspace Client Upgrade
•  Chat Upgrade