Configurations Tech Level I

The Technician Level One is responsible for installing and configuring hardware and software on a high volume of computers, printers and other products for customers on a daily basis.

This will include un-boxing units to configure and boxing units back up to prepare for shipment.


Responsibilities:

• Configure customers systems to their required specifications.
• Test systems to ensure 100% quality.
• Maintain minimum monthly productivity goals.
• Troubleshoot problems with computer systems, including hardware, software and peripheral equipment.
• Ensure that customers receive the highest level of customer service.
• Communicate issues concerning customer orders to the area Help Desk or Team Leader.
• Adhere to safety procedures and guidelines at all times.
• Perform any additional duties assigned by management.
• It may be necessary on occasion for this individual to work beyond their regularly scheduled shift
• Overtime is to be expected and in some cases may be required
• Demonstrate ability to lift and carry up to 25 pounds of force frequently (34-67% of the workday) and 26 to 50 pounds of force occasionally (0-33% of the workday). The team lift system must be utilized for loads weighing more than 50 pounds.
• Demonstrate ability to push and pull up to 10 pounds of force occasionally (0-33% of the workday).
• Demonstrate ability to perform eight or more hours of standing, walking, bending, lifting, stooping and carrying products in combination at any given time.
• Ability to work in a warehouse environment which includes changes in temperature as weather fluctuates, noise from conveyors and forklifts.
• The information in this position description is intended to convey information about the key responsibilities and requirements of the position.
• It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity.
• Responsibilities are subject to change.
  
   

Qualifications:

• High School diploma or GED.
• A + Certification or an equivalent combination of education and experience with the ability to demonstrate knowledge.
• Analytical skills and the ability to solve problems
• Ability to quickly learn about new technology and keep pace with an ever-changing industry
• Ability to assemble and disassemble computer equipment, mechanically inclined
• Obtain certifications and continually learn new technology.
• Demonstrate ability to lift and carry up to 25 pounds of force frequently (34-67% of the workday) and 26 to 50 pounds of force occasionally (0-33% of the workday). The team lift system must be utilized for loads weighing more than 50 pounds.
• Demonstrate ability to push and pull up to 10 pounds of force occasionally (0-33% of the workday).
• Demonstrate ability to perform eight or more hours of standing, walking, bending, lifting, stooping and carrying products in combination at any given time.
• Ability to work in a warehouse environment which includes changes in temperature as weather fluctuates, noise from conveyors and forklifts.
• Net+ Certification
• Knowledge of computer components and configuration of various types of computers, as demonstrated by previous experience building and installing computers
• Basic knowledge of Client's internal systems
  
   

Skills:

• Infrastructure
• Desktop Support
• A+ Certification