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(Mis à jour Il y a 1+ an)Tosproget NAV konsulent med ITIL
Odder, Denmark
Natif Danish, English, Intermédiaire Svenska, Débutant French, German
- Business Analyst
- ITIL Certificeret
- 10+ års erfaring med NAV
Compétences (29)
ERP
BUSINESS REQUIREMENTS GATHERING
BUSINESS REQUIREMENTS
WRITTEN AND VERBAL
CUSTOMER SERVICE
REQUIREMENTS GATHERING
DOCUMENTING
MAINTENANCE
ORDER MANAGEMENT
RETAIL
Vendor Management
CUSTOMER SUPPORT
DYNAMICS
DOCUMENTATION
SARBANES-OXLEY (SOX)
SOX
FULL LIFE CYCLE
MICROSOFT DYNAMICS
INTEGRATION
UAT TESTING
PRICING
LIAISON
CONTRACTS
ACCOUNT MANAGER
RETAIL MARKETING
INTEGRATOR
RETAIL SALES
QUALITY SYSTEM
ACCOUNT MANAGEMENT
Résumé
Navision Senior Support Consultant experienced in all versions of NAV (version 4.0 - 2017), skilled in analysing and rationalising processes who is passionate about improving procedures allowing customers to take full advantage of their systems with the least possible challenge for them.
Experienced in working on multiple end-to-end full life cycle implementations, functional design specifications, business requirements gathering, provision of implementation support, training, testing and supporting go live.
More than 15 years' of IT experience with excellent trouble shooting skills and indepth knowledge of escdalation management. Experienced in project and vendor management. Active listener and effective communicator with strong written and verbal communication skills. Ability to influence, to network effectively and to interact with all levels. Capable of resolving conflict. Active and engaged team player, able to work collaboratively, inspire, direct and gain the trust of colleagues. Proactive and committed, capable of working independently on own initiative.
Expérience professionnelle
2017-11 - Actuel
NAV Consultant for an International Retail Business supporting 2009 and 2017 versions of NAV
• Support for HQ and shops
• Technical analysis, debugging and test
• Documentation
2016-10 - 2017-11
2016-09 - Actuel
• Escalation management
• Cloud based and on site implementations
• Business gathering requirements at client sites
• Account management for assigned customer base
• Provision of customer training
• Vendor liaison (Jet, ZetaDocs, QAS)
2017-11 - Actuel
• Integration support for NAV additions (Lector Custom System and Qarma Quality System)
• Stock Count specialist and support for shops for this
2013-12 - 2016-07
Navision Business Analyst with responsibility for Supporting NAV and implementing new solutions developed in NAV on 3 sites.
• NAV 2009 systems specialist
• Business requirements gathering
• Implementation and maintenance of existing systems
• Creation and delivery of system training
• UAT testing
• Full lifecycle project management
• Coordinated integration activities between ERP and other business applications
• Ensured that solutions developed on site were SOX compliant
• Vendor manager and negotiation
2011-12 - 2013-06
Account Manager with responsibility for delivering both reactive and proactive information services, escalation management and technical advice services to partners purchasing a Dynamics managed offering.
• Manage escalations of AX and other Dynamics products
• Establish and maintain a direct and strong technical relationship with some of Microsoft's strategic and largest partners in the Nordic countries
• Carry out partner site visits and provide updates on Microsoft services
• Provide customized advice as to the best use of partner advisory hours
• Devise and arrange training sessions and partner workshops
• Produce monthly Dynamics newsletters and provide security updates to partners
• Handle renewal of service contracts
• Successful in changing partner behaviour considerably reducing escalation levels
2011-05 - 2011-11
• Provision of tailor made customer support and management of requests for customised programme functionality
• Setting up and running implementation workshops for new customers
• Optimising existing customer use of the system by providing bespoke training sessions and workshops
2006-12 - 2011-02
Employed by Arvato Ireland with responsibility for supporting Microsoft's Regional Operations Centres of Singapore, Dublin and Fargo in the setting up and maintenance of systems to ensure correct pricing and functionality
• Recognised Subject Matter Expert (SME) for Microsoft Dynamics product range
• Responsible for setup of new modules for AX, NAV and C5
• Recognised expert for troubleshooting especially historical problems (AX, NAV, C5 and XAL)
• Responsible for handling of critical escalations for Singapore, Fargo & Dublin
• Responsible for training of new people in the department
• Delegation of work to and quality checking of junior colleagues' work
• Responsible for documenting team processes
2006-09 - 2006-12
Employed by Arvato Ireland to monitor and ensure high levels of quality in communications undertaken by all MBS Order Management Customer Service Agents on behalf of Microsoft.
2004-10 - 2006-08
1985-09 - 2004-10
1984-09 - 1985-08
Parcours scolaire
2024-11 - 2024-11
2024-11 - 2024-11
Formations
2016-05