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(Mis à jour 2022-05-18)Senior Consultant, Project/Program mgr.
København, Denmark
Natif Danish, Courant Svenska, Norwegian, English, Débutant German
- Organisational change management
- Change - Business and IT
- Project-/Program management
Compétences (33)
Project Management
BUSINESS DEVELOPMENT
LARGE ACCOUNTS
PROCESS MANAGEMENT
ORGANIZATIONAL CHANGE
BUSINESS CONSULTING
Change Management
GOVERNANCE
ERP
PROCESS DESIGN
BUSINESS REQUIREMENTS
PROCESS DEVELOPMENT
NLP
FINANCIAL PROJECT MANAGEMENT
Vendor Management
Marketing
ROI
ENTERPRISE RESOURCE PLANNING
BUYING/PROCUREMENT
BUSINESS PROCESS MANAGEMENT
VENDOR CONTRACTS
FREIGHT FORWARDING
MARKETING MANAGEMENT
IT Procurement
PROGRAM MANAGEMENT
Procurement
PURCHASING
INVOICING
BUSINESS CASE
BILLING
FOOD INDUSTRY
DATA ARCHITECTURE
Natural Language Processing
Résumé
4. Business Process Management end-to-end
1. Management, Leadership & Governance. Expert in establishing overall Business Process
Models and Business Process Objectives across the
Project- and Program management for large
company and/or departments in Denmark and
Danish, Nordic, and International Transformation
globally. Expert in developing/ improving End-2-End
Projects. E.g., harmonization of organization,
business processes ensuring effectiveness,
processes, KPI's and governance in Nordic service
simplification, and increased quality. Extensive
departments across marketing, sales and order
experience using IT to improve business processes
fulfilment and building a European delivery
and experience in using BPM. Expert in
model in the process industry
Organizational Change Management related to
Extensive operational experience as Line Manager
process management and anchoring, creating
in 3 companies, Nordic leader of business area in
implementation plans and implementing these.
IBM, Capgemini, and Schilling.
Taking responsibility for the overall program-
/project end-to-end
2. Change Management, Business & IT
Transformation 5. IT procurement and business requirements.
Extensive experience preparing, designing, and Extensive experience in developing business
transforming business and IT. Ensuring results requirements for new IT support systems and in the
and ROI with a strong focus on Organizational procurement of standard IT solutions including
Change Management involving the client evaluating solutions and vendors, shortlisting and
organization to ensure ownership. E.g., final recommendation. E.g., ERP solutions, CRM
international mergers of large companies in solutions, Contract Life Cycle management solutions.
manufacturing and financial institutions, global
harmonization of production and sales Personal Strengths
departments within food industry, managing the Very trustworthy. Pronounced ability to combine
harmonization and change in global companies methods and pragmatism; listen, understand, adapt
when implementing ERP systems. while staying focused on the objective ensuring
commitment and ownership on all levels. High
3. Digitalization quality mindset with focus on client satisfaction.
Very logical thinking. Strong analytic skills with an
Highly specialized in designing and
eye for change as a necessity or a possibility for
implementing business change utilizing new IT
growth.
solutions and automation - including the
creation of a common team and work culture,
building harmonized organizations & business Methods
processes, BPM, introducing common Structured approach with focus on agile methods
governance models, establishing KPI's, building including SCRUM. Use of best practice process
roll-out and organizational change management models as ITIL, IACCM and other process models
plans, implementation and project-/program when suitable.
management. Susan has assisted clients within Part of the team (4 participants) that developed
the services, financial and manufacturing IBMs method for implementing ERP solutions -
industries. PEBT package enabled business transformation.
Susan built a Management Consulting Practice in The method was developed in IBM Denmark and
IBM Nordic consisting of 25+ management rolled out to the IBM organization across the
consultants working within the area of business world. Part of the team that trained IBM
transformation related to ERP implementations. consultants across the world. IBMs method blue is
based on this method.
Expérience professionnelle
1981-01 - Actuel
2015-01 - 2019-01
2019-01 - 2019-01
2017-01 - 2017-01
2014-01 - 2015-01
2010-01 - 2014-01
2014-01 - 2014-01
2010-01 - 2012-01
2010-01 - 2010-01
2004-01 - 2010-01
1994-01 - 2004-01
2004-01 - 2004-01
2003-01 - 2003-01
2002-01 - 2002-01
2002-01 - 2002-01
2000-01 - 2000-01
1996-01 - 1998-01
1986-01 - 1994-01
1994-01 - 1994-01
1994-01 - 1994-01
1993-01 - 1993-01
1984-01 - 1986-01
1984-01 - 1984-01
1978-01 - 1981-01
and bring results through projects and process Copenhagen Business School
1975-01 - 1978-01
Parcours scolaire
2024-06 - 2024-06