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(Mis à jour Il y a 1+ an)Management Consultant/Program Manager
Stockholms län, Sverige
Natif Svenska, English
- Transformation/Change Management
- Service Management/Governance/IT Management/Sourcing
- Project & Program Management
Compétences (44)
CUSTOMER SERVICE ORIENTED
PROGRAM MANAGEMENT
GAP ANALYSIS
WORKFLOW
PROJECT MANAGER
PMO
DUE DILIGENCE
TELECOMMUNICATION
RFP
CUSTOMER RELATIONSHIP MANAGEMENT
MAINTENANCE
GOVERNANCE
BUSINESS CONSULTING
PROJEKTLEDNING
CONTRACTS
IT Procurement
CRM
Procurement
CUSTOMER SERVICE MANAGEMENT
BUSINESS DEVELOPMENT
FINANCIAL PROJECT MANAGEMENT
CUSTOMER SERVICE
PROCESS MANAGEMENT
BUDGET
BUDGETS
OPERATIONS
SAAS
INTEGRATOR
CONSUMER PRODUCTS
ECOMMERCE
TELECOMMUNICATIONS EQUIPMENT
Product Management
INTEGRATION
Business Intelligence
CLINICAL TRIALS
CUSTOMER SUPPORT
SIEMENS
COACHING
TRAINING
PACKING
RETAIL SALES
BRAND MARKETING
SALES SUPPORT
PROTOTYPE
Expérience professionnelle
Transition Manager
TeliaCompany IT
2018-12 - 2019-06
Managing insourcing of Internal Workplace services from external supplier to in-
house operations. Tasks including planning and managing knowledge transfer in co-
ordination with internal operational organisation build-up in Lithuania as well as coordinate technical capability establishment of the services
house operations. Tasks including planning and managing knowledge transfer in co-
ordination with internal operational organisation build-up in Lithuania as well as coordinate technical capability establishment of the services
Project Manager, ADM Transformation
TeliaCompany IT
2018-04 - 2019-03
Project Manager for consolidation of Group OSS ADM (Application Development & Maintenance) IT suppliers including leading sourcing and transition of 50+ systems
including business transformation to new way of working
including business transformation to new way of working
Interim senior IT Manager
TeliaCompany Group IT
2015-10 - 2018-04
Managing Workflow area for the Group with dedicated team of IT Service Managers and driving TSM3 implementation and transformation of team and activities as well
as support major transformation initiatives within Service Assurance.
as support major transformation initiatives within Service Assurance.
Management consultant
TeliaCompany Group IT
2015-05 - 2015-09
RFP lead, sourcing and supporting set-up of transformation program within Service
Assurance and Operations
Assurance and Operations
Program Director
TeliaSonera Broadband
2013-09 - 2015-06
Managing multi-project transformation program by implementing common proces-
ses, new and enhanced workflow systems, workforce automation and digitalization for TeliaSonera Service Assurance uni
ses, new and enhanced workflow systems, workforce automation and digitalization for TeliaSonera Service Assurance uni
Project manager
Husqvarna Group IT
2012-02 - 2013-12
Pre-study and implementation of new intranet
Management consultant
2012-02 - 2013-06
Telia Business Services
B2B change program including improvement projects in service operations
B2B change program including improvement projects in service operations
Consultant
Britecue
2012-08 - 2013-05
agency focusing on social business
Co-founder & Managing Director. Company acquired by Edgeguide AB in May 2013.
Member of the Board at Edgeguide AB
Client assignment:
Co-founder & Managing Director. Company acquired by Edgeguide AB in May 2013.
Member of the Board at Edgeguide AB
Client assignment:
Project Manager new partner web
Insurance Company
2013-01 - 2013-03
Management Consultant
Edgeguide AB
2012-03 - 2012-05
New Project Model implementation
Management
Sothic
2012-02 - 2012-02
consultancy focusing on Business & IT Transformation
Founder/Owner, Management consultant
Founder/Owner, Management consultant
IT Management Consultant
3gamma, Malmö/Stockholm
2010-01 - 2012-01
agency focusing on IT Service Management
Partner, Regional Director, Product Director and Management Consultant
Partner, Regional Director, Product Director and Management Consultant
Partner
2010-01 - 2012-01
Head of Region South
2010-01 - 2011-09
established 3Gamma South region
from scratch including recruitment of staff, sales and all other aspects of running a consultancy firm. Profitable from first Quarter and with company best net margin
for 2010/2011 fiscal year.
As Head of Product Offerings defined and managing a portfolio of products with commercial packing and roadmaps.
from scratch including recruitment of staff, sales and all other aspects of running a consultancy firm. Profitable from first Quarter and with company best net margin
for 2010/2011 fiscal year.
As Head of Product Offerings defined and managing a portfolio of products with commercial packing and roadmaps.
Consultant
form & intranet, Husqvarna Group IT
2010-02 - 2011-06
Work stream Lead, Global roll-out of new collaboration plat-
form & intranet, Husqvarna Group IT
(Feb 2011-Jan 2012) Established TeliaSonera as client and led and build up of delive-
ry team including leading Due diligence, re-engineering and implementation of Customer Service Management (site consolidations, new operating model, new or-
ganisation etc)
form & intranet, Husqvarna Group IT
(Feb 2011-Jan 2012) Established TeliaSonera as client and led and build up of delive-
ry team including leading Due diligence, re-engineering and implementation of Customer Service Management (site consolidations, new operating model, new or-
ganisation etc)
Senior Line Management
Sonyericsson,Global Customer Services (GCS)
2006-12 - 2009-12
roles establishing and leading development and service
organizations (staff up to 35 people with 3 reporting managers) managing signifi-
cant investment budgets to improve and commercialize SonyEricsson aftermarket
services
organizations (staff up to 35 people with 3 reporting managers) managing signifi-
cant investment budgets to improve and commercialize SonyEricsson aftermarket
services
Head of Program Management Office
GCS
2009-01 - 2009-12
Responsible for GCS portfolio of strategic and cross-functional initiatives including
managing international team of Project Managers and IS professionals, as well as GCS investment budget (including Business Intelligence and IT coordination)
managing international team of Project Managers and IS professionals, as well as GCS investment budget (including Business Intelligence and IT coordination)
Head of Service Product Management, GCS
Repair and Logistics
2007-12 - 2008-12
Responsible for development and governance of GCS service portfolio (Customer
Support, Repair and Logistics), including managing managers with teams of Project
Managers, Specialists and Service/Product Managers as well as responsibility for GCS
investment budget ( 18 MUSD) including IT
Support, Repair and Logistics), including managing managers with teams of Project
Managers, Specialists and Service/Product Managers as well as responsibility for GCS
investment budget ( 18 MUSD) including IT
Head of Global Service
Solutions Development, GCS
2006-12 - 2007-11
Responsible for development of GCS service portfolio (Customer Support, Repair
and Logistics), including managing teams of Project- and Program Managers and de-
velopers as well responsibility for GCS investment budget (including IT)
and Logistics), including managing teams of Project- and Program Managers and de-
velopers as well responsibility for GCS investment budget (including IT)
Line Management roles
AstraZeneca Global Drug Development(GDD) IS
2003-03 - 2006-11
with focus on transforming and running IS/IT Service Man-
agement capabilities as part of major re-structuring of AstraZeneca IS organiza-
tions
agement capabilities as part of major re-structuring of AstraZeneca IS organiza-
tions
Global Service Development Manager
2005-09 - 2006-11
GDD IS
Responsible for Service Development practice and strategies including coordinating
global team of Service Development Managers
Responsible for Service Development practice and strategies including coordinating
global team of Service Development Managers
Head of Service Management Sweden
2003-12 - 2005-11
GDD IS
Responsible for establishing the Service Management function including processes, governance and coordination of Service Managers. Leading Support & Maintenance
for 8000 users (3 sites) as well as responsibility for Infrastructure Service Contract for the region with outsourcing partner (10 MUSD /year contract)
Responsible for establishing the Service Management function including processes, governance and coordination of Service Managers. Leading Support & Maintenance
for 8000 users (3 sites) as well as responsibility for Infrastructure Service Contract for the region with outsourcing partner (10 MUSD /year contract)
Global Service Leader, Study Management Applications, GDD IS
2003-03 - 2003-11
Transition, set-up, implementation and governance of a global service model and global support team for a group of business applications
establish new mobile operator in Sweden
Orange Sweden
2001-08 - 2003-02
(Company withdrew from market 6 months before commercial launch)
Executive Level positions with focus on build-up of Customer Management organi-
zation for Orange Sweden and extensive synergy CRM program with Orange Den-
mark
Executive Level positions with focus on build-up of Customer Management organi-
zation for Orange Sweden and extensive synergy CRM program with Orange Den-
mark
Head of Customer Management
start-up/development
2001-12 - 2003-01
Responsibility for start-up/development of the business unit including strategies, process definitions and systems support, locations and starting recruitments of staff
& management for 3 departments - Contact Centre, Finance Ops and Development.
Part of commercial management team and company strategy group as well as re-
sponsible for synergy program with Orange Denmark to consolidate strategies, pro-
cesses, systems support and operations within the Customer Management area
& management for 3 departments - Contact Centre, Finance Ops and Development.
Part of commercial management team and company strategy group as well as re-
sponsible for synergy program with Orange Denmark to consolidate strategies, pro-
cesses, systems support and operations within the Customer Management area
Development Manager, Customer Management
2001-09 - 2001-11
Responsible to design and establish the development department within Customer
Management
Management
Cambridge Technology Partners
2000-03 - 2001-08
position with focus on strategy, processes and implementation within the CRM area and part of team to re-establish CTP Malmö and Copenhagen offices
Senior Manager/Associate Director
2000-03 - 2001-08
Senior project Manager roles
Ericsson Business Consulting (EBC)
1998-01 - 2000-03
Stockholm
Global provider of telecommunications equipment for Enterprise Market
Senior project Manager roles with focus on managing large and complex Ericsson
internal projects and high-profile external assignments
Global provider of telecommunications equipment for Enterprise Market
Senior project Manager roles with focus on managing large and complex Ericsson
internal projects and high-profile external assignments
Sr. Project Manager, Management Consulting
EBC
1999-01 - 2000-03
Major assignments:
Managing scope, design, development and pilot implementation with 15000 users for an ecommerce application for Ericsson Corporate Supply. Fixed price project
with 30 people, including 4 sub-project Managers (6 Months)
Managing scope and development of prototype (WAP) for mobile banking for a major
Swedish bank. Fixed price project with 10-developers/architects/usability lab (3
Months)
Managing scope, design, development and pilot implementation with 15000 users for an ecommerce application for Ericsson Corporate Supply. Fixed price project
with 30 people, including 4 sub-project Managers (6 Months)
Managing scope and development of prototype (WAP) for mobile banking for a major
Swedish bank. Fixed price project with 10-developers/architects/usability lab (3
Months)
Customer Project Manager
Global PMO, Enterprise Networks
1998-01 - 1998-12
Managing global implementation (70 markets) of a sales support system for Ericsson
Enterprise Segment and resellers (operators). Project consisting of process reengi-
neering, market communications, training, rollout, helpdesk build up and coordina-
tion of local and regional Implementation Project Managers. (12 Months)
Enterprise Segment and resellers (operators). Project consisting of process reengi-
neering, market communications, training, rollout, helpdesk build up and coordina-
tion of local and regional Implementation Project Managers. (12 Months)
Ericsson AXE10 R&D
1996-01 - 1997-12
Global provider of telecommunications equipment for operator market
Line management and program management roles with focus on managing organi-
zational transformation to improve internal efficiency and effectiveness
Line management and program management roles with focus on managing organi-
zational transformation to improve internal efficiency and effectiveness
Program Manager, Switching division
1997-01 - 1997-12
Managed major operational development program for AXE 10 R&D division for estab-
lishment of Process Management, change of way of working, development and im-
plementation of IT-support for development-/project management
lishment of Process Management, change of way of working, development and im-
plementation of IT-support for development-/project management
Manager, Quality& Improvements
GSS Department
1996-01 - 1996-12
Responsible for Quality and Improvement function at GSS Department (SW and HW
development). Managing improvement program (Process Management, IT-tools), global co-ordination of Quality activities within the GSS department.
development). Managing improvement program (Process Management, IT-tools), global co-ordination of Quality activities within the GSS department.
Semcon Engineering
1994-09 - 1995-12
Business and IT consultancy agency.
Consulting roles with focus on operational development and quality
Consulting roles with focus on operational development and quality
Consultant, Quality and Process Management unit
Siemens Elema
1994-09 - 1995-12
Major assignments:
Process re-engineering and mapping project at Siemens Elema (12 Months)
ISO 9001 assessment for Securitas (2 months)
Process re-engineering and mapping project at Siemens Elema (12 Months)
ISO 9001 assessment for Securitas (2 months)
Energy sector safety technician agency
Elajo Engineering
1992-06 - 1994-08
Working as nuclear safety technician during summer maintenance stops at Swedish
Nuclear Plants
Nuclear Plants
Parcours scolaire
Master of Science
Institute of Technology at Linköping University
1988-01 - 1994-01
Torsås High School
Torsås High School
1983-01 - 1986-01