Kokenut hankejohtaja & projektipäällikkö Espoo, Finland

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(Mis à jour 2022-11-24)

Kokenut hankejohtaja & projektipäällikkö

Espoo, Finland

Natif Finnish, English

  • Agile ja perinteinen projektijohtaminen +10v
  • Liikkeenjohdon konsultointi +15v
  • IT strategia, hankinnat, johtaminen +15v

Compétences (28)

BUDGET

PROGRAM MANAGEMENT

Agile

CUSTOMER SERVICE ORIENTED

PROJECT LEADERSHIP

PRINCE2

PMI CERTIFIED

Project Management

PMI

Marketing

BUSINESS PROCESS MANAGEMENT

BUDGET MANAGEMENT

OPERATIONS

CUSTOMER SERVICE

Kanban

Scrum

CRM

Agile / SAFe / Scrum

SERVICE CENTER

FINANCE

HR

FINANCIAL MANAGEMENT

Broadcasting

MICROSOFT PROJECT

Six Sigma

HEALTHCARE

TELECOMMUNICATION

ROBOTICS

Résumé

An accomplished Business, Technology and People Leader, with extensive experience spearheading the strategic
planning and delivery of business transformation and digital projects. Uncovered more than €70 million in
innovative change programs across an international 2-decade career. Led over 60 agile capability-building projects
across a wide variety of industries. Certified and experienced in many common management frameworks.


+358440815194
janne@ohtonen.fi
Espoo, Finland
Linkedin.com/in/janneohtonen

Expérience professionnelle

CEO & Director CX & Marketing

2020-12 - 2022-08

Director Customer Experience & Service Technology
TUI

2019-07 - 2020-12

CX and Customer Service - Principal Consultant

2018-08 - 2019-06

Director of Customer Experience Management

2017-02 - 2018-04

Head of Customer Engagement & Experience, Avios

2015-09 - 2017-02

REFERENCES
Partner
CX & BPM, Bizlog Services Ltd

2013-01 - 2015-08

Senior Consultant & Team Leader
Affecto Plc

2007-10 - 2012-12

Software Developer
Satama Interactive Plc

2005-03 - 2007-10

AVAILABLE UPON REQUEST
Systems Specialist
Corporate Image Ltd

2003-12 - 2005-03

Software Analyst
CCC Industry Ltd

2002-03 - 2003-08

Parcours scolaire

Bachelor of Engineering
University of Oulu Applied Sciences

2024-11 - 2024-11

Doctor of Philosophy
Turku School of Economics

2022-11 - 2015-01

Master of Science
University of Turku

2022-11 - 2008-01

Bachelor of Science
University of Turku

2022-11 - 2007-01

Formations

Net Promoter Certified Associate, NPS
Associate, Prince2, and PMI Certified
Product Owner, Certified SAFe(TM)
Certified Scrum Master, Certified
Certified Customer Experience
Certified Business Coach
Certified Scrum Master
Six Sigma Black Belt
Certified Associate
PMI Certified

Contact prestataire

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