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(Mis à jour 2020-04-20)IT/TK Senior Service Manager
Berlin, Deutschland
Natif French, English
- Leadership of international Projects and Account Teams
- Senior Service Manager with Industryfocus
- Specialist for Transformation and Tool Integration
Compétences (9)
INTEGRATION
ITIL
BILLING
Transformation Processes
GOVERNANCE
Tool/Process Integration
ARCHITECTURE
FINANCIAL ANALYST
ServiceNow Integration
Résumé
- Specialist for Service Request Management and E2E Order to Cash Process
Developement.
- More than 10 years experience in Global Accounts for the Telecommunication
sector regarding Transformation Management and Run Phases.
- Leadership of international project and account teams.
Expérience professionnelle
2020-04 - 2020-04
Introduction of the TBM (Technology Business Management) logic to combine
technical infrastructure data and the commercial world (SAP).
Technology Business Management E2E implemented with the help of controlling.
Individual Achievements
> Start of a service-oriented IT organization
> Straight Stakeholder management (CIO, CEO, CTO) to introduce ServiceNow to push
the process automization.
2020-04 - 2020-04
Due to missing centralized procurement processes the necessity was given to
establish a new automized procurement IT/TC database.
Process analysis regarding Target Capabilities e.g. Unify.
Individual Achievements
> Implementation of an automized procurement IT/TC database (Problem: Inconsistent technical and commercial sources).
> Pushed maturity degree of Target Capabilities.
2020-04 - 2020-04
After T&T phase all the project cost center a highly overbooked. Implementation of an standardized cost center structure incl. Behaviour change to avoid future cost
element chaos. Interface upgrade from procurement to SAP.
Individual Achievements
> Analyses of 1800 cost element and its cleaning
> Implementation of finally 700 cost elements
> Allocation of 98% of unassigned costs
2020-04 - 2020-04
Individual Achievements
> Succesfully Provider Catalogue splitt to distinguish between Uniper and EON on
employee level.
> Reshaping IT/TC processes based on ITIL and TBM with new breakouts into the commerccial systems.
> Introduction of ServiceNow for the Modules A) Servicemanagement B) Billing C)
Procurement
2020-04 - 2020-04
T-Systems: EON AG Focus: Operative Responsibility of the OtC processes of T-Systems EON Account, 4
direct reports with overall 39 FTEs.
Implementation of the contract part OtC.
Transformation of the former EON Governance and the operational infrastructure into
T-Systems. Optimization of the Build and Run Phase. Stabilization of the sales revenue
focused on IT/TC Ordermanagement.
Individual Achievements
> Setup of an homogeneous OtC team including helpdesk in India managed by HP.
> Takover and training of 32 FTE from EON into TSI. Plus training in India.
> Successfully implemetation of TSI portfolio and adaptation of EON services into the world of Deutsche Telekom e.g. Unify.
> First-time operation of "Consumtion Based Billing" in the TC environment of Deutsche Telekom on a global scale (20 countries, Revenue Sales per year: 250 Mio. €)
> Setup and implementation of 13 new process chains in direction Deutsche Telekom
Operations plus 10 other providers to handle 160.000 orders per year.
> Setup of nearshore activities/support in Hungary and India incl. 25 FTE for
decreasing the cost baseline.
2020-04 - 2020-04
Enlargement of the WAN infrastructure to Russia and China incl. succesfully
negotiations of Local Service Agreements.
Introduction with Procurement of a new network Hardware partner - NCR
Individual Achievements
> Boost of WAN revenue from 2,5 Mio /annum -> 6 Mio /annum
> Roll-out of WAN Service in CEE successfully in time and budget completed
> Customer KPI gained due to internal process optimization (Procurement of WAN lines in CEE)
> Successfully implemetation of TSI portfolio and Billing possibilities
> First-time overall negotiations initiated to decrease over all WAN provider costs and KPI's. Starting point of an overall Deutsche Telekom WAN Providermanagement.
2020-04 - 2020-04
Operational Startingpoint for WAN over 20 countries.
Implementation of WAN Services in Russia.
Negotiations for a Local Service Agreements with TSI Russia, Henkel Russia and the russian agency for telecommunication affairs.
Individual Achievements
> T&T succesfully completed
> First-time chief navigator for russian affairs in Moscow
> Introduction of new guidlines into Deutsche Telekom for the use of WAN hardware
in Russia (Encryption).
2020-04 - 2020-04
Automotive customer Smart (Application- and Computingservices).
Introduction of new processes for Change-, Incident- und Escalationsmanagement.
Renegotiations of SLA's and introduction of new computing services.
Deputy Account Executive.
Individual Achievements
> First-time Deputy Account Executive.
> Fully fledge ITIL implementation in time and budget
> First-time negotiations regarding SLA Management
2020-04 - 2020-04
Developement of new ITIL processes with focus on customer interfaces.
Individual Achievements
>Development and Introduction of a technical Wiki with an interfae to customer
knowledge plattform.
> Reshape of DB2 solutions to replace Oracle in a longterm perspective based on Sun
Solaris.
2020-04 - 2020-04
Replacement of oracle by DB2 for cost reasons.
Planning of new technical writing database with remote access.
Individual Achievements
> Implementation of new DB2 releases with documentation and training plans
2020-04 - 2020-04
Setup and Design of Catalogue-, Ordermangement and Billing.
Setup of a project/operative OtC team.
Seamless takeover of the EON IT/TC infrastructure including EON staff.
Individual Achievements
> To go along with the greatest TC project TSI ever made (Revenue: 1,2 Mrd € for 5 years).
> Composition of Mobile Services (in 14 countries) with the help of Deutsche Telekom
and T-Mobile.
> Architecture and developement of a new Billing Systems incl. the reconciliation of different trusted sources.
2020-04 - 2020-04
Developement of a sales story based on small business solutions for BMW dealership.
Individual Achievements
> Developement and Introduction of a small database solution (Navision) at 40+ BMW
dealerships.
2020-04 - 2020-04
Stuttgart Oracle and DB2 programming.
Individual Achievements
> Implementation "LAMP"-Systems for Enduser Content Management System of DaimlerChrysler AG
> First-time development of DB2 Instances on Sun Solaris Systems.
Parcours scolaire
2024-12 - 2024-12