Peut être disponible
(Mis à jour Il y a 1+ an)Erfaren kravanalytiker
Stockholms län, Sverige
Natif Svenska, English, Intermédiaire French
- 10+ års erfarenhet av kravanlays och product ownership
- 10+ års erfarenhet av agile/Scrum
- 10+ års erfarenhet av customer self care-portals och CRM-systen
Compétences (40)
Jira
BUSINESS DEVELOPMENT
CASES
PROCESS DEVELOPMENT
EXCHANGE
Scrum
REQUIREMENT ANALYSIS
DOCUMENTING REQUIREMENTS
Business Analysis
ADJUSTMENTS
DOCUMENTING
User Stories
TELECOMMUNICATIONS
Product Management
NATURAL
BUSINESS-TO-BUSINESS
QUOTATIONS
USER ACCEPTANCE
EDUCATING
CRM
TEST PLANNING
CUSTOMER SERVICE
USER ACCEPTANCE TESTING
STEERING
PRODUCT MARKETING
TEST CASES
ACCEPTANCE TESTING
Copywriting
MARKETING MANAGEMENT
INTEGRATION
VPN
PRICING
TCP/IP
Marketing
SALES DEPARTMENT
RETAIL SALES
CUSTOMER RELATIONSHIP MANAGEMENT
SALES ORGANIZATION
TCP
SALES REPRESENTATIVE
Résumé
Senior consultant with extensive experience in business analysis and requirement
analysis in development projects, product ownership and product management
according to agile methods/Scrum. I have also experience of being a Scrum Master,
experience within business and process development, project management (Scrum and
traditional waterfall model) and user acceptance testing (UAT) within mainly telecom
and IT industries.
I am a driven doer, who facilitate good communications within the team and with other
teams and stakeholders in the role as a product owner/product manager or a requirement
analyst.
My experience is broad. I have been working in product owner/ product manager roles
for customer self-service portals and CRM systems including tasks as managing
product backlog and sprint backlog, being responsible for sprint planning, sprint
reviews and coordinating development teams as well as coordinating with stakeholders.
I have worked closely with business and development teams, from business need to
released functionality as a requirement analyst. I am used to be the link between the
business organization and the IT organization and have extensive experience of
collecting and documenting requirements. I have also had the role as Scrum master. I
have been working as project manager for development projects - developed according
to scrum and waterfall methodology. I have worked with improving and developing
new business processes, and I have worked with UAT.
Expérience professionnelle
2010-01 - Actuel
management according to agile methods/Scrum. Business and process development.
2019-01 - Actuel
Assignments as consultant (Anna Lönnqvist Consulting)
2013-01 - Actuel
2017-01 - 2019-01
full time as a fiction writer, writing my last two published books. In august 2019 I was awarded the prize "The feelgood novel of the year" for my novel "Julia och Jack".
2017-01 - 2019-01
2017-01 - 2019-01
2016-01 - 2017-01
Business analyst and requirement analyst for development and adjustments of the CRM system
Salesforce at Telia Company.
Work including: collecting requirements and facilitating good communications within the
development team and with the business/sales organization and other stakeholders, analysis of business needs and requirements and transforming those into user stories and test cases in Jira as a basis for the development team, testing of developed features. I also worked as acting
product owner, responsible for managing the sprint backlog in Jira and responsible for sprint
planning.
2016-01 - 2016-01
(UC) products.
Work including: responsible for product road map and business plan for TDC's Service
agreements covering all of TDC's product portfolio within the networking and UC area, pricing of service agreements, co-operation with partners and sub contractors to TDC such as Cisco
regarding service agreements, responsible for requirement analysis of change requests for
development of sales systems used for service agreements and co-ordination with IT
department of those. I also worked as presales and helped the sales department with quotations.
2014-01 - 2014-01
offered to all end users/customers and for TDC's internal CRM system (Melody.
Work including: requirement analysis of business needs, responsible for managing product
backlog and sprint backlog for four different development teams, responsible for sprint
planning and sprint reviews with the different development teams and coordinating the development teams.
I also worked as acting Scrum Master and participated in all daily Scrums.
2013-01 - 2014-01
user stories and test cases as a basis for development.
Work including: requirement analysis of business needs and project planning according to Scrum (via user stories), responsible for managing project sprint backlog, responsible for sprint
planning and sprint reviews, and responsible for reporting progress of project to steering
committee.
I also worked as Scrum Master for the project and coordinating project team members in daily
scrums.
2010-01 - 2012-01
services into a common Nordic offering. Responsible for coordinating all project work with Nordic team members and reporting progress of project to steering committee.
System owner for TDC's internal CRM system (Melody). Work including: responsible for
collecting new development requirements for the system from business stakeholders,
requirement analysis and coordination of prioritized development with the IT development
department. As a system owner I was also responsible for all internal education of the system in the organization and I was the Swedish representative in the Nordic system owner team.
Requirement analyst for developing TDC's mobile services into a totally self-service concept
on TDC's customer portal - TDC Service Online.
Assignments as employee
2009-01 - 2010-01
region.
Work including: responsible for product road map, developing new products in cooperation
with D-Link Europe, packaging and pricing of new products, presenting product portfolio to new and existing customers, partners and resellers, producing technical and marketing material,
responsible for all technical information on D-Links external portals within Nordics and press
responsible towards PR bureaus and media for my products. A big part of my work included
launching camera surveillance systems into the Nordic region.
2008-01 - 2009-01
customers in Sweden. My primary goal was to launch new mobile service offerings and bundles to the market, for example "Telenor affärspaket Premium", still existing on the market. I
worked closely with both sales and technical/IT department to make sure the new offerings
could be sold and implemented in the correct way. I was also responsible for market campaigns and worked tight with Telenor PR bureaus to launch the campaigns.
Work including: packaging and pricing of new products and bundles, presenting the new
bundles to Telenor management, producing marketing and sales material (product sheets, text on portals and selling material), contact person towards PR bureaus in campaigns and educating
sales and resellers in new products and bundles.
2005-01 - 2008-01
business customers, and I was also Nordic product owner for the portal, coordinating Nordic
development requirements between the countries.
My responsibility included collecting requirements on new development from business
stakeholders, analysis of requirements and prioritizing these into a Nordic product road
map/product backlog and coordinating developers according to Scrum methodology. I was also
responsible for all education (internal and external) of the portal, presenting the portal to new and existing customers and producing marketing material as well as all content for the portal.
2004-01 - 2005-01
responsibility included developing new features in the products, pricing of products, presenting
product portfolio to new and existing customers, responsible for product information on
Infometric's external portal and producing technical and marketing material. I also worked as
presales and helped the sales department with quotations and customer sales.
2000-01 - 2002-01
customers. I was responsible for datacommunication services (IP VPN and Internet) and SLA
services in the Nordic region.
Work including: responsible for product road map and pricing, responsible for developing new
products from market to delivery, presenting product portfolio to new and existing customers,
producing technical and marketing material, responsible for product information on Utfors
different portals within Nordics and education of Utfors sales and customer service
organization.
1998-08 - 1999-01
I started my career as a trainee at Ericsson. The last three months was spent at Ericsson's office in Nanjing, China.
1999-01 - 1999-01
bids towards telecom operators in Japan and UK. I was responsible for Ericsson's first 3G
offerings within services for mobile systems.
Parcours scolaire
2019-09 - 2003-01
2019-09 - 2003-01
1993-01 - 1998-01
1989-01 - 1993-01