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(Mis à jour 2020-02-25)Dynamics CRM Consultant
Dublin, Irska
Natif Croatian, Courant English, Débutant German
- Working with Agile in a Distributed Environments
- Experience with Configuration, customization and Extending Dynamics CRM/365
- 10+ Experience with Dynamics CRM/365 as Technical and Functional consultant
Compétences (47)
MICROSOFT DYNAMICS CRM
MICROSOFT OFFICE
CLIENTS
PROJECT PLANS
MS DYNAMICS CRM
CUSTOMER RELATIONSHIP MANAGEMENT
CRM
MANAGING PROJECTS
DYNAMICS CRM
MS OFFICE
CUSTOMER SERVICE ORIENTED
WRITING FUNCTIONAL
CUSTOMER ENGAGEMENT
SALES TEAM
PROCESS ANALYSIS
BUSINESS REQUIREMENTS
BUSINESS CONSULTANT
WRITING FUNCTIONAL SPECIFICATIONS
MS DYNAMICS
BUSINESS PLANS
STRUCTURED SOFTWARE
Business Analysis
PROCESS DEVELOPMENT
WORKFLOW
CUSTOMER SERVICE
OPERATIONS
FUNCTIONAL SPECIFICATIONS
BUSINESS PROCESS ANALYSIS
VISIO
RETAIL SALES
AUTOMOTIVE INDUSTRY
DOCUMENTATION
SALES MANAGER
SALES PLANNING
SOFTWARE DEVELOPMENT
TECHNICAL DOCUMENTATION
System Integration
MSF
MCT
INTEGRATOR
ERP
Visual Basic
WAREHOUSE MANAGEMENT
INTEGRATION
FABRICATION
MCSE
Dynamics NAV
Résumé
Ivan currently works as Consultant for Dynamics 365 Previously known Dynamics CRM
Ivan is working for more than ten years with Dynamics CRM. In the past he covers various roles and positions like Technical and Functional consultant. He prepares business analysis and creates Functional design for Dynamics CRM solutions. He was responsible for creating CRM customizations, and Extending CRM by developing Plugins, Custom Workflow Activities, and Client Extensions using Java script. Ivan also has experience with data migration within implementation of Dynamics CRM solutions.
Previously he worked as a project manager. As project manager, he managed different types of projects in the IT sector. These were software projects, system integration projects, project implementation of video surveillance and access control.
Ivan is certified project manager from PMI. These days he does not manage projects in a classic way, but he participates mostly in agile projects by creating epics, user stories and tracking project progress using various tools like Jira. Also, he patriciates in scrum ceremonies like grooming, sprint planning retrospective daily standups etc.
For one year he worked as a sales and marketing manager. He can now apply this valuable experience to CRM projects in which he now participates.
Clients for whom he worked were from various industries: Utilities, Telco, Automotive, IT, Hospitality, public sector, non-profit organizations, and sports clubs.
Expérience professionnelle
2019-11 - Actuel
Occupation or position held MS Dynamics CRM Senior Consultant
Main activities and responsibilities
• Support Engineer for Dynamics 365 Online
Technology
• Dynamics 365 Customer Engagement
Name and address of employer Infosys Ltd, Dublin Ireland
Type of business or sector IT - Microsoft Partner, Permanent position
Work experience 2
2019-01 - 2019-11
Occupation or position held Application Consultant
Main activities and responsibilities
• MS Dynamics CRM Functional Consultant
• Preparing design for Dynamics 365 Application for Utilities Sector
• Create Dynamics 365 Application for various processes like Dunning procedure, Approval process Document validation etic
• Writing User stories, Sprint planning managing scrum ceremonies
Technology
• Dynamics 365 Customer Engagement
• Scrum methodology
Name and address of employer Adacta d.o.o.., Zagreb Croatia
Type of business or sector IT - Microsoft Partner, Permanent position
Work experience 3
2018-01 - 2019-01
Occupation or position held IT Manager
Main activities and responsibilities
• Managing the project for implementation IT systems
• Preparing and managing the implementation of ERP/CRM projects
• Implementing Warehouse management System
Name and address of employer Fero-term Zagreb, Croatia
Type of employment Contract Position
Work experience 4
2017-03 - 2018-01
Occupation or position held Business Analyst
Main activities and responsibilities
• Writing Functional specifications for Mobile applications and CRM functionalities
• Prepare design for functionalities of Mobile banking applications and integration with CRM functionalities
Name and address of employer Asseco SEE, Zagreb Croatia
Type of employment Contract Position
Work experience 5
2015-09 - 2017-03
Occupation or position held Dynamics CRM Business and Technical Consultant
Main activities and responsibilities
• Developing custom portals for integration with Dynamics 365 for Customer self-management systems
Technology
• Dynamics CRM 2016, Dynamics CRM 2013
• Scrum methodology
• ADX Studio Portals and Scribe used only for evaluation and testing purposes
Name and address of employer EUROCOMPUTER SYSTEMS d.o.o.., Zagreb Croatia Permanent position
Type of business or sector It - Microsoft Partner
Work experience 6
2014-04 - 2015-08
Incadea AG. Munich Germany, www.incadea.com
• Manage projects for Dynamics CRM, dynamics NAV development, and integration to external systems. Projects related to automotive industry, for car dealers and importers.
• Managing Product Development CVRM (Customer Vehicle Relationship Management)
• Manage distributed teams across Europe,
• Preparing and executing project plans, User Stories
Technology
• Dynamics CRM 2013, Dynamics CRM 2011
• Scrum methodology
• Team foundation server
Tools:
Name and address of employer Incadea AG. Munich Germany
Type of business or sector Permanent position
Work experience 7
2013-05 - 2014-03
Occupation or position held MS Dynamics CRM Business and Technical Consultant
Main activities and responsibilities
• Creating Product based on Microsoft Dynamics CRM for professional congress organizers
• Manage projects for development products based on Dynamics CRM.
• Creating Applications based on Dynamics CRM for managing Time sheets, Absence management etc.
• Performing Business analysis, creating application architecture and design
• Creating Customizations, Developing MS Dynamics components, plugins, Custom workflow items etc.
Technology:
• Dynamics CRM 2013, Dynamics CRM 2011
Name and address of employer EUROCOMPUTER SYSTEMS d.o.o.., Zagreb Croatia
Type of business or sector Permanent position
Work experience 8
2011-10 - 2013-04
Occupation or position held MS Dynamics CRM Technical and Business Consultant
Main activities and responsibilities
• Developing Dynamics CRM solutions for Telekom industries, and for supporting Congress organizers
• Designing integration of CRM with ERP systems, Telephony systems
• Create Dynamics components like plugins and custom workflow items Dynamics CRM SDK.
• Create CRM Business requirements/designs
• Create technical design, and solution design
• Create and Execute Project plans
• Monitoring and supervision of the execution of projects,
• Reporting and manage project communication
• Coordinate all team members
• Support for sales and presales activities.
Technology:
• Dynamics CRM 2013, Dynamics CRM 2011, Dynamics CRM 4.0
Name and address of the employer Infinitas Grupa d.o.o.., Zagreb Croatia
Type of business or sector Permanent position
Work experience 9
2009-06 - 2011-10
Occupation or position held MS Dynamics CRM Technical and Business Consultant
Main activities and responsibilities
• Create an development design based on Dynamics CRM for Sales planning and customer service modules
• Coordinate all team members
• Support for sales and presales activities.
Name and address of the employer Filex d.o.o.., Zagreb Croatia
Type of business or sector Permanent position
Work experience 10
2008-04 - 2009-06
Occupation or position held Project manager
Main activities and responsibilities
• Responsibility for the delivering of contracted goods and services in system integration projects. Projects include delivering Hardware, Software, Education, Project and technical documentation, etc.
• Coordination of all participants in the project team and contractors on the project. Reporting on the financial and schedule status of project to all stakeholders (customer, management)
• Organization of education in the field of project management. Fabrication and implementation of project management methodology for internal use.
Technology
• Waterfall project management
Tools:
• Ms Office, MS Project. Share Point
Name and address of employer King ICT d.o.o., Zagreb Croatia,
Type of business or sector IT - System Integrator
Parcours scolaire
2008-09 - 2010-01