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(Mis à jour 2020-10-28)CX, AI, Digital
Helsinki, Suomi
Natif Finnish, Courant English, German, Intermédiaire Svenska, Estonian, Spanish, Débutant Chinese, Dutch
- Tekoälyn hyödyntäminen
- Asiakaskokemuksen johtaminen
- Digitaalisen liiketoiminnan kehitys
Compétences (17)
Six Sigma
PROJECT MANAGER
SEM
SEO
SharePoint
Business Analysis
COMPETITIVE INTELLIGENCE
Machine Learning
Marketing
STATISTICS
SEARCH ENGINE OPTIMIZATION
AUTONOMY SEARCH ENGINE
BUSINESS DEVELOPMENT
SEARCH ENGINE
TEXT ANALYTICS
MINITAB
RETAIL
Expérience professionnelle
Customer Experience Manager
Telia Company
2010-01 - 2017-01
Achievements
TAIKA AI, CEO
Helsinki Intelligence Oy
2017-01 - 2017-01
Achievements
• AI strategy work and AI piloting for the Finnish state administration
• AI strategy defined for a Finnish startup. Helped in the implementation of the strategy.
• Strategy work for an Estonian startup
• AI research paper for the Finnish state administration
• Data Strategy work for a Telco company
• AI consultancy for the city administration
Responsibilities
• Analytics and Artificial Intelligence (AI)
AI strategy, social media analytics, open data, competitive intelligence, text analytics, chat bots
• Customer experience management
• Business design
• Business transformation
• AI strategy work and AI piloting for the Finnish state administration
• AI strategy defined for a Finnish startup. Helped in the implementation of the strategy.
• Strategy work for an Estonian startup
• AI research paper for the Finnish state administration
• Data Strategy work for a Telco company
• AI consultancy for the city administration
Responsibilities
• Analytics and Artificial Intelligence (AI)
AI strategy, social media analytics, open data, competitive intelligence, text analytics, chat bots
• Customer experience management
• Business design
• Business transformation
Manager
Accenture
2017-01 - 2017-01
• Technology consulting, Cloud, Products (Retail, Consumer Goods & Services and Travel)
• Project manager for GDPR implementation for a large global company
• Project manager for GDPR implementation for a large global company
Business owner
Smarter Social Media Analytics (Tekes), Board
2016-01 - 2017-01
• TeliaSonera Finland #1 in Customer Experience Management in Finland (2017, 2016, 2015 / CXPA Finland)
• Tele Finland and Sonera #1 and #2 in customer experience in telecom industry (2016 EPSI Rating)
Responsibilities
• Customer Experience Management (Net Promoter Score (NPS))
• Business and customer analysis
• Voice of Customer (text analytics, social media analytics, surveys)
• Customer Insight and trend analysis for product development
• Business owner for Marketing Permits and Customer Ticket Data
• Smarter Social Media Analytics (Tekes), Board member
• Tele Finland and Sonera #1 and #2 in customer experience in telecom industry (2016 EPSI Rating)
Responsibilities
• Customer Experience Management (Net Promoter Score (NPS))
• Business and customer analysis
• Voice of Customer (text analytics, social media analytics, surveys)
• Customer Insight and trend analysis for product development
• Business owner for Marketing Permits and Customer Ticket Data
• Smarter Social Media Analytics (Tekes), Board member
Business Development Manager
TeliaSonera Finland
2010-01 - 2013-01
• Launching and running Net Promoter Score (NPS) system
• Customer process and Six Sigma projects
• Business analysis
• Voice of customer and surveys (phone/web/mobile/sms)
• Customer process and Six Sigma projects
• Business analysis
• Voice of customer and surveys (phone/web/mobile/sms)
Development Manager
TeliaSonera Finland
2007-01 - 2010-01
• Digital analytics (web/mobile) and surveys
• Digital channel metrics incl. sales, customer satisfaction, self-services; Business analysis
• Digital marketing: SEO, SEM
• Digital channel metrics incl. sales, customer satisfaction, self-services; Business analysis
• Digital marketing: SEO, SEM
Consultant
Accenture
2000-01 - 2007-01
digital business: Nokia, Sanoma, TeliaSonera, Kone, FICORA
• Digital analytics and internet/internal search services; Pioneering in search and social media analytics.
• Search Engine Optimization (SEO): created Nokia Standard for online consistency that was implemented for 20+ sites globally
• Designing concepts and processes for online services: Nokia.com Search, NOLS (online.nokia.com)
• Web development: Oikotie.fi, Kone.fi, SoneraPlaza Banking services, SoneraJuxto ASP/Cloud services, Domain.fi (FICORA, Viestintävirasto),
• Project management at Nokia Project manager pool
• Digital analytics and internet/internal search services; Pioneering in search and social media analytics.
• Search Engine Optimization (SEO): created Nokia Standard for online consistency that was implemented for 20+ sites globally
• Designing concepts and processes for online services: Nokia.com Search, NOLS (online.nokia.com)
• Web development: Oikotie.fi, Kone.fi, SoneraPlaza Banking services, SoneraJuxto ASP/Cloud services, Domain.fi (FICORA, Viestintävirasto),
• Project management at Nokia Project manager pool
Nordea
2000-01 - 2000-01
, Merita Card department
• Actions for launching a new division
• Implementing intranet services
• Card management and fraud detection based on unusual usage patterns
• Actions for launching a new division
• Implementing intranet services
• Card management and fraud detection based on unusual usage patterns
trainee
The Ministry for Foreign Affairs
1998-01 - 1998-01
Analysis on micro financing concerning Dayton Peace Agreement implementation and co-operation with Latin America and Bosnia and Herzegovina.
Parcours scolaire
Emarketing College
Emarketing College
2020-10 - 2010-01
Master of Social Sciences
University of Helsinki
1993-01 - 1998-01
Universität Bochum
Universität Bochum
1995-01 - 1996-01
Formations
Certified Six Sigma Black Belt
Certified Six Sigma
Six Sigma Black Belt
Certified Net Promoter Associate, London, UK