UX Researcher - Chicago, IL

Are you a strategic UX Researcher who understands and incorporates complex technical and business requirements into research? Do you want to be a part of a vibrant culture of nice people that know how to work hard and deliver quality designs? Our client, a leader in the airline industry, is looking for a UX Researcher to join their team. 

You Will:

• Conduct independent research on multiple aspects of products and experiences
• Collect and analyze user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, server logs and online experiments (A/B testing)
• Work with Designers, Product Managers, Engineers, and other UXRs to prioritize research opportunities in a fast-paced, rapidly changing environment
• Advocate research findings to diverse audiences through written reports and in-person presentations
• Work very collaboratively with the design team
• Be involved in meets with the customer, taking a digital prototype that the design team built, talking it through with the customer, and conducting research on the validity of the design (this includes usability studies and putting together research plans)

You Have:

• A Bachelor's degree in a related field
• Experience integrating user research into product designs and design practices
• Working knowledge of statistics and experimental design
• A strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process
• Experience with internet searches, advertising, and curation
• Effective interpersonal, communication, negotiation, and collaboration skills
• Experience with UserZoom and UserTesting
• Experience with both moderated (in-person) and unmoderated (remote) research is preferred