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(Päivitetty 2020-03-05)Management konsulent
Frederiksberg, Denmark
Äidinkieli Danish, Svenska, English, Aloittelija Italian
- Analyse
- Web implementering (fra krav spec. til udbud og implementering)
- Program- og projektledelse
Taidot (30)
CUSTOMER RELATIONSHIP MANAGEMENT
PERFORMANCE ANALYSIS
PROJECT MANAGER
Management Consulting
WEB-BASED
BUDGET
PMO
ECOMMERCE
COMPETITIVE INTELLIGENCE
SALES CHANNELS
BUSINESS CASE
MARKET INTELLIGENCE
OPTIMIZATION
VENDOR SELECTION
CONTINUOUS IMPROVEMENT
Change Management
IT Project Management
PROJECT PLAN
RETAIL MARKETING
RETAIL
Marketing
GxP
CUSTOMER SERVICE
LEAD GENERATION
FINANCE
ROBOTIC
SERVICE CENTER
HEALTHCARE
PRODUCT LAUNCH
Copywriting
Työkokemus
Partner and consultant
Personae
2016-03 - Nykyhetki
Qualifications / Comments
• Strategy developments and deployment
• Customer journey mapping and go to market plans
• Program and Project Management
• Strategy developments and deployment
• Customer journey mapping and go to market plans
• Program and Project Management
Programme Manager
Logistics and IT
2019-08 - Nykyhetki
Project description Multi stream programme for RPA and optimisation projects in back office and productions
Project responsibilities • Overall programme management review and advisory
Customer Synoptik DK/SE
Project responsibilities • Overall programme management review and advisory
Customer Synoptik DK/SE
Project manager
Frederiksberg Kommune
2020-02 - 2020-03
Project description Operations optimisation
Project responsibilities • In cooperation with the customer, define requirement specifications for a resource management system
Project responsibilities • In cooperation with the customer, define requirement specifications for a resource management system
Project manager
Frederikssund Kommune
2019-08 - 2019-12
Project description Operations optimisation
Project responsibilities
• Introduce OpMan (basic operating model, basic competencies,)
• Value stream transparency
• New KPIs in operations
• New reporting structure
• Management mobilisation
Customer Brødrene A. & O. Johansen
Project responsibilities
• Introduce OpMan (basic operating model, basic competencies,)
• Value stream transparency
• New KPIs in operations
• New reporting structure
• Management mobilisation
Customer Brødrene A. & O. Johansen
Program & Project Manager; Management Consultant, Omnichannel Advisor
2017-08 - 2019-10
Project description
Overall responsible for all omni-channel related projects, including systems, processes and customer centric organisational set-up
Project responsibilities
• Support customer journey definition DK/SE
• Select, design and support launch of new content management system DK/SE
• Select, design and support launch eCommerce solution DK/SE
• Define a fulfilment set-up to support eCommerce business
• Define customer data structure across online/offline channels and select system to support Synoptik DK/SE in using data more intelligently (DMP project)
• Consult management team in defining an operation model for a customer centric organisation (including customer service center set-up)
Overall responsible for all omni-channel related projects, including systems, processes and customer centric organisational set-up
Project responsibilities
• Support customer journey definition DK/SE
• Select, design and support launch of new content management system DK/SE
• Select, design and support launch eCommerce solution DK/SE
• Define a fulfilment set-up to support eCommerce business
• Define customer data structure across online/offline channels and select system to support Synoptik DK/SE in using data more intelligently (DMP project)
• Consult management team in defining an operation model for a customer centric organisation (including customer service center set-up)
Project/Production Manager
Nordea
2017-02 - 2017-06
Duration 5 months (Feb.-June 2017)
Business domain Digital Sales Nordic, Concept Strategy and Content Development
Role Project/Production Manager
Project description
Define and implement templates, processes and systems for internal and external digital content production, and resource management. Plan web-based content production based on consumer insights from customer journey mapping.
Project responsibilities
• Process optimisation - new process for digital content production
• Template optimisation - include search engine optimisation (SEO) in content brief templates
• Resource management - implement resource management system for bookings of creative resources
• Prioritisation of focus areas for new content production based on customer journey insights
• Assist in launch of new site - facilitate workshops about customer centric content
Customer Peak Balance
Duration 1 month (Jan. 2017)
Business domain Strategy
Role Consultant
Project description Customer journey mapping and go to market plan
Project responsibilities
Map customer journeys and develop a go to market plan for a new business area.
• Define Personas
• Map customer journeys
• Go to market plan based on findings and business goals
• KPI definition and follow up plan
Business domain Digital Sales Nordic, Concept Strategy and Content Development
Role Project/Production Manager
Project description
Define and implement templates, processes and systems for internal and external digital content production, and resource management. Plan web-based content production based on consumer insights from customer journey mapping.
Project responsibilities
• Process optimisation - new process for digital content production
• Template optimisation - include search engine optimisation (SEO) in content brief templates
• Resource management - implement resource management system for bookings of creative resources
• Prioritisation of focus areas for new content production based on customer journey insights
• Assist in launch of new site - facilitate workshops about customer centric content
Customer Peak Balance
Duration 1 month (Jan. 2017)
Business domain Strategy
Role Consultant
Project description Customer journey mapping and go to market plan
Project responsibilities
Map customer journeys and develop a go to market plan for a new business area.
• Define Personas
• Map customer journeys
• Go to market plan based on findings and business goals
• KPI definition and follow up plan
Project Manager
IT PMO Hillerød
2016-10 - 2017-05
Project description IT project management for a system upgrade project of business critical GxP software and hardware.
Project responsibilities
• Scope definition
• Stakeholder, risk and budget management
• Secure timely and accurate deliverables from all involved
• Coordination with external suppliers and internal SMEs
• Prepare and present monthly updates for project steering group
• Continuous improvement of PM standards
Project responsibilities
• Scope definition
• Stakeholder, risk and budget management
• Secure timely and accurate deliverables from all involved
• Coordination with external suppliers and internal SMEs
• Prepare and present monthly updates for project steering group
• Continuous improvement of PM standards
Project Manager
PANDORA A/S
2016-11 - 2017-01
Project description
Identification, description and prioritisation of developments of PANDORA's global product information management system based on user needs and benefit realisation.
Project responsibilities
• Stakeholder engagement for input to business improvement needs for product information management system
• Specify functional requirements
• Gather supplier information for requirement realisation
• Prioritise and plan development sprints based on benefits realisation and resource estimations
Customer Novo Nordisk
Identification, description and prioritisation of developments of PANDORA's global product information management system based on user needs and benefit realisation.
Project responsibilities
• Stakeholder engagement for input to business improvement needs for product information management system
• Specify functional requirements
• Gather supplier information for requirement realisation
• Prioritise and plan development sprints based on benefits realisation and resource estimations
Customer Novo Nordisk
Project Manager
Falck Healthcare
2016-09 - 2016-11
Project description Analysis of the potential business value of targeting c-suite as a primary customer segment for a new line of products.
Project responsibilities
• Business case for engaging in c-suite dialogue
• Define operational Persona for c-suite segments
• Define decision making process and dialogue possibility for the specific phases
• Channel strategy
• Implementation road map
Project responsibilities
• Business case for engaging in c-suite dialogue
• Define operational Persona for c-suite segments
• Define decision making process and dialogue possibility for the specific phases
• Channel strategy
• Implementation road map
Project Manager eCommerce
Masai Clothing Company
2016-03 - 2016-06
Role Consultant
Project description
Define project plan for go live of commercial web-site solution; Assist team with content management in Demandware (Salesforce).
Project responsibilities
• Prepare project plan for content production and implementation for go live of eCommerce
• Define the product information management structure
• Assist eCom team with content production in CRM system, including minor HTML code corrections
Project description
Define project plan for go live of commercial web-site solution; Assist team with content management in Demandware (Salesforce).
Project responsibilities
• Prepare project plan for content production and implementation for go live of eCommerce
• Define the product information management structure
• Assist eCom team with content production in CRM system, including minor HTML code corrections
Account Manager and Project Manager, Club Matas
Wunderman A/S
2015-11 - 2016-04
Business domain Digital agency - marketing
Position Account Manager and Project Manager, Club Matas
Qualifications / Comments
Managing commercial and technical projects, among others one of Matas' strategically prioritized projects for 2016, for which Emma had the overall project management responsibility, which covered several tracks - commercial concept definition; UX and design; development of a technical solution including integrations with among others POS, AX, Club Matas app; CRM and content.
Main platform: Agillic (integrations with among others POS; AX; SiteCore; Club Matas app)
Position Account Manager and Project Manager, Club Matas
Qualifications / Comments
Managing commercial and technical projects, among others one of Matas' strategically prioritized projects for 2016, for which Emma had the overall project management responsibility, which covered several tracks - commercial concept definition; UX and design; development of a technical solution including integrations with among others POS, AX, Club Matas app; CRM and content.
Main platform: Agillic (integrations with among others POS; AX; SiteCore; Club Matas app)
Project lead and Project Manager
Club Matas
2015-12 - 2016-04
Project description
Define, plan and implement new omnichannel customer centric club concept as part of a long-term plan of a higher share of Matas total revenue to be generated from the club.
Project responsibilities
• Project lead for overall project, including work streams for conceptualisation, UX, design, copywriting, front- and backend development and code adjustment of web-site, online and offline launch campaign content management
• Project manager for the UX, design and copywrite work streams
• Responsible for definition of minimal viable product, budget management and timely and accurate deliverables from external suppliers
Customer LEGO
Duration 1 month (Jan. 2016)
Business domain Online sales and marketing
Role Project Manager
Project description Online content management
Project responsibilities
• Project manager for production and delivery of online content for a B2B product launch campaign
• Stakeholder and budget management
• Secure timely and accurate deliverables
Past job experience
Define, plan and implement new omnichannel customer centric club concept as part of a long-term plan of a higher share of Matas total revenue to be generated from the club.
Project responsibilities
• Project lead for overall project, including work streams for conceptualisation, UX, design, copywriting, front- and backend development and code adjustment of web-site, online and offline launch campaign content management
• Project manager for the UX, design and copywrite work streams
• Responsible for definition of minimal viable product, budget management and timely and accurate deliverables from external suppliers
Customer LEGO
Duration 1 month (Jan. 2016)
Business domain Online sales and marketing
Role Project Manager
Project description Online content management
Project responsibilities
• Project manager for production and delivery of online content for a B2B product launch campaign
• Stakeholder and budget management
• Secure timely and accurate deliverables
Past job experience
eCommerce consultant
DLG
2014-12 - 2015-11
Qualifications / Comments
Customer journey mapping, user experience & conversion rate optimisation projects (including code change development projects), overall online sales development and marketing plans for the B2C and B2B online sales channels.
Main platform: SiteCore (int. w SAP, PIM and SSO)
Customer journey mapping, user experience & conversion rate optimisation projects (including code change development projects), overall online sales development and marketing plans for the B2C and B2B online sales channels.
Main platform: SiteCore (int. w SAP, PIM and SSO)
Merchandising & Campaign Manager, Group eCommerce
PANDORA A/S
2011-02 - 2014-12
Qualifications / Comments
Kay role in defining the eCommerce business case, vendor selection process, contract negotiation, solution description and implementation, which led to successful eSTORE launches within Europe (conversion rate well above benchmark and sales figures exceeding all expectations).
After implementation responsibilities: eSTORE design and functionality optimisation; Customer centric content strategy; Campaign & promotion strategy and planning; Cross & upselling strategies; SEO strategy; Customer Behaviour Analytics; Key member of the global product information management (PIM) project group, which was defining the technical and functional PANDORA PIM system requirements and enrichment processes; Sparring partner for North American eCommerce project and wholesale markets.
Main platform: DemandWare (integrations with SiteCore; IBM customer analytics solutions; ClickView; AX; ADAM PIM)
Kay role in defining the eCommerce business case, vendor selection process, contract negotiation, solution description and implementation, which led to successful eSTORE launches within Europe (conversion rate well above benchmark and sales figures exceeding all expectations).
After implementation responsibilities: eSTORE design and functionality optimisation; Customer centric content strategy; Campaign & promotion strategy and planning; Cross & upselling strategies; SEO strategy; Customer Behaviour Analytics; Key member of the global product information management (PIM) project group, which was defining the technical and functional PANDORA PIM system requirements and enrichment processes; Sparring partner for North American eCommerce project and wholesale markets.
Main platform: DemandWare (integrations with SiteCore; IBM customer analytics solutions; ClickView; AX; ADAM PIM)
Merchandise planner
IC Companys A/S
2010-04 - 2011-02
Qualifications / Comments
Budget and purchase planning for retail stores across Europe; Defining & building standardised retail reports in Business Objects; Weekly and monthly performance analysis; Ad-hoc analysis.
Budget and purchase planning for retail stores across Europe; Defining & building standardised retail reports in Business Objects; Weekly and monthly performance analysis; Ad-hoc analysis.
Business controller
IC Companys A/S
2009-04 - 2010-04
Qualifications / Comments Monthly management summary on sales, market and consumer trends; Budget management; KPI analysis.
Sales and marketing
Schmidt hammer lassen architects
2008-10 - 2009-02
International Commercial Assistant Manager
Novo Nordisk A/S
2007-09 - 2008-10
Qualifications / Comments Internationalisation and new market penetration strategy; Market and trend analysis; CRM.
Period September 2007 - October 2008
Company Novo Nordisk A/S
Business domain Finance
Position International Business Analyst
Qualifications / Comments
Internal consultant on a business opportunity and operations management project (BOOM), with the goal of identifying 1 billion in savings based on sourcing opportunities and contract management in subsidiaries (which succeeded); Owner of a market intelligence project involving benchmarking, market analysis and supplier evaluations.
Period September 2007 - October 2008
Company Novo Nordisk A/S
Business domain Finance
Position International Business Analyst
Qualifications / Comments
Internal consultant on a business opportunity and operations management project (BOOM), with the goal of identifying 1 billion in savings based on sourcing opportunities and contract management in subsidiaries (which succeeded); Owner of a market intelligence project involving benchmarking, market analysis and supplier evaluations.
Koulutus
Cand. Merc.
CBS
2005-08 - 2007-09
Bachelor
University of Lund
2003-09 - 2005-08
Sertifikaatit
Certified SCRUM master
Title Prosci (ADKAR) Change Management Practitioner
(ADKAR)
Title Prosci
Date issued 2017
Title SCRUM master
Date issued 2016
Course information
Title EConsultancy Online Merchandising
Supplier EConsultancy
Date
Title Novo Nordisk Project Management
Supplier Implement
Date