Available ASAP(Updated 2022-07-13)
Experienced IT and service professional
Native Finnish, English, Fluent Svenska, Intermediate German
- Strong international experience
- ICT Management
- Service business and process management
SOFTWARE AS A SERVICE
CHIEF TECHNOLOGY OFFICER
Agile Project Management
Value-based leader in B2B services and solutions as well as ICT with a global track record.
Customer-oriented, pragmatic and results-driven team player who masters operational and financial
management - supported by experience in developing processes & quality and managing ICT.
2020-09 - Present
Several short and long term customer assignments in e.g. ICT, field service management and real estate,
2020-10 - 2021-06
I was driving the ramp-up of a new services business to enable delivery of cybersecurity solutions to large customers in Americas, APAC and EMEA regions.
2018-10 - 2020-07
Leading a team of 5 persons I was in charge of agile R&D and Product management of HealthManager SaaS, which is used by some 40 organizations to digitalize HR processes for absence management and working ability management of over 50.000 employees.
2016-09 - 2018-09
I managed the international expansion of operations with focus in Sweden and Germany: covering sales, service localization, recruitments, partnering, training and management of first customer projects.
2014-12 - 2016-04
I had the responsibility for the entire ICT application portfolio and infrastructure of the company with a team of 15 persons - covering development, maintenance and end-user support. I was also in charge of the digitalization strategy, including the first eCommerce initiatives of Teleste Group.
2012-08 - 2014-11
I led a team delivering health management solutions and services to B2B customers - implementation, training and support of HealthManager SaaS software and related processes as well as wellness services.
2011-10 - 2012-06
2010-08 - 2011-08
Aug 2010 to Aug 2011 I was driving new businesses in the region, including new customer acquisition and new solutions.
2008-05 - 2010-07
I managed Opearation Centers (India, Lisbon) with 1500 people. We offshored critical NOC operations for customers in Australia, France, Germany, Spain, Sweden and the USA bringing cost savings of up to 40%.
2007-04 - 2008-04
I managed the end-to-end development of the common Delivery Process in the Nokia-Siemens JV.
2006-06 - 2007-03
During this temporary assignment, my organization had 500 employees and annual revenue of 300 MEUR. We successfully swapped out a competitor in Brazil and ramped up a new rollout project in the challenging environment of Venezuela.
2005-01 - 2006-05
Nokia Networks merged all service businesses under one Unit, where I focused on performance improvement and customer satisfaction. I also developed a common operational model for the Business Unit.
2001-07 - 2004-12
I was leading a new global solution business from Day 1: managed services and consulting and later also related software and solutions. I grew the organization from 20 to 350 people with sales of 80 MEUR.
2000-05 - 2001-06
As a key member of a technology "hit team", I managed Services readiness for 3G rollouts, training and after sales. I was also heavily contributing to successful 3G sales cases in Japan, Taiwan and Singapore.
1998-01 - 2000-04
I was responsible for technical support, which evolved to Network Services - covering also network planning and training. My team had over 200 employees and sales of over 40 MEUR.
1995-03 - 1997-12
I was responsible for quality, processes and ICT applications within Services. I drove the development of Care process for the growing Technical Support business. I ran also several internal training courses.
1992-08 - 1995-02
I helped my clients in marketing, quality systems, customer satisfaction and process reengineering - covering many service businesses, e.g. industrial sales, banking, telco operator, repair and maintenance.
1991-01 - 1992-07
Hantec was a leading Finnish contracting company in electrical and HPAC contracting. I did my master's thesis during this time.
1989-12 - 1991-01
I was working in the Center for Continuing Education coordinating a major training program focusing on employee training service for 2 key accounts Nokia and Telecom Finland.
1986-08 - 1992-01
2022-07 - 1992-01